Senior Patient Co-Ordinator in Norwich

Norwich Full-Time No home office possible

Key Responsibilities

Effectively manage a team of patient co-ordinators and to include the following

Produce a fair and consistent monthly rota
Sign off holidays in line with the business activity, ensuring adequate cover
Produce weekly plans for the weeks medical record preparation

To be confident with absence reporting and completing return to work interviews

To conduct 3 months and 6 monthly probation reviews highlighting additional training requirements

To be involved in the appraisal process, preparation and delivery

To be confident in delivering one to one meetings and recording conversations in writing

To be involved in disciplinary and investigation meeting where required

To be trust worthy with the management of confidential information

Participates in the recruitment of new team members into the department

Acts as trainer to new team members updating training manual

Holding regular team meetings

Benefits

22 days holiday (increasing with length of service) + Bank Holidays
Discretionary Performance bonuses awarded twice a year; Company performance bonus + Personal performance bonus
Enhanced Maternity & Adoption pay
Free flu vaccinations and DBS
Reimbursement for eye tests and glasses (up to 75)
Eligibility for Bluelight card
Continuous training and development (apprenticeships, internal development programmes)
Recommend a Friend Scheme (350 reward for both)
Access to exclusive discounts, colleague perks, online recognition and wellbeing hub on our SpaMedica&Me platform

We re proud to be Investors In People Platinum Accredited which puts us in the top 7% of IIP organisations. We are rated a great place to work and hold awards for GPTW Best Workplaces for Development, Women and Wellbeing.

Join SpaMedica: Where our values guide everything we do, and you can make a life-changing difference every day. Apply today and be part of a team that puts patients at the heart of everything we do.

Important Information: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. Therefore, a submission for Disclosure to the Disclosure and Barring Service (formerly known as CRB) will be necessary to check for any previous criminal convictions.

Equality and Diversity: SpaMedica is committed to promoting equality of opportunity, celebrating and valuing diversity, and eliminating any form of unlawful discrimination across our workforce. We ensure our people are truly representative of the communities we serve. All individuals, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation, are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at careers@spamedica.co.uk.

Our Commitment: Our organisation is committed to safe and fair recruitment, safeguarding, and protecting those we care for and serve. We ensure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care.

Disability Confidence: We are a Disability Confident employer and are committed to inclusive recruitment practices. We welcome applications from individuals with disabilities and will provide reasonable adjustments throughout the recruitment process.

Here at SpaMedica, our focus is on patient care, safety and satisfaction. As the UK s largest provider of NHS cataract surgery, we re experts at what we do, and that s evidenced in the five-star feedback we receive from our patients.

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