Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team of patient coordinators and manage daily operations in a healthcare setting.
- Company: Join SpaMedica, the UK's largest provider of NHS cataract surgery.
- Benefits: Enjoy 22 days holiday, performance bonuses, and continuous training opportunities.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Experience in medical reception and team management is essential.
- Other info: Be part of an award-winning workplace committed to diversity and inclusion.
The predicted salary is between 25700 - 25700 £ per year.
Location: Apex House, Calthorpe Road, Edgbaston, Birmingham B15 1TR
This role will be based within our Birmingham cluster, which involves working across multiple sites.
Hours: Full-time position, 37.5 hours per week, working 4 days out of 6, from 7:30 AM to 5:30 PM
Salary: £25,700 per year
Here at SpaMedica, our focus is on patient care, safety and satisfaction. As the UK's largest provider of NHS cataract surgery, we are experts at what we do, and that’s evidenced in the five-star feedback we receive from our patients. Joining us as a Senior Medical Receptionist, you will support our visions and values of safety, integrity, kindness and transparency embedded in our day-to-day care to ensure we deliver the best service possible. All of SpaMedica's hospitals inspected by the CQC have been rated as Good or Outstanding.
Responsibilities:
- Effectively manage a team of patient co-ordinators including the following:
- Produce a fair and consistent monthly rota
- Sign off holidays in line with business activity, ensuring adequate cover
- Produce weekly plans for medical record preparation
- Be confident with absence reporting and completing return to work interviews
- Conduct 3 months and 6 monthly probation reviews highlighting additional training requirements
- Be involved in the appraisal process, preparation and delivery
- Deliver one-to-one meetings and record conversations in writing
- Be involved in disciplinary and investigation meetings where required
- Be trustworthy with the management of confidential information
- Participate in the recruitment of new team members into the department
- Act as trainer to new team members updating training manual
- Hold regular team meetings
We are proud to be Investors In People Platinum Accredited, which puts us in the top 7% of IIP organisations. We are rated a great place to work and hold awards for GPTW Best Workplaces for Development, Women and Wellbeing.
SpaMedica benefits:
- 22 days holiday (increasing with length of service) + Bank Holidays
- Discretionary Performance bonuses awarded twice a year; Company performance bonus, Personal performance bonus
- Enhanced Maternity & Adoption pay
- Free flu vaccinations and DBS
- Reimbursement for eye tests and glasses (up to £75)
- Eligibility for Bluelight card
- Continuous training and development (apprenticeships, internal development programmes)
- Recommend a Friend Scheme (£350 reward for both)
- Access to exclusive discounts, colleague perks, online recognition and wellbeing hub on our SpaMedicaMe platform
We may close this vacancy early if we receive a sufficient number of applications or successfully appoint a candidate.
Important Information:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. Therefore, a submission for Disclosure to the Disclosure and Barring Service (formerly known as CRB) will be necessary to check for any previous criminal convictions.
If you have any special requirements to help you with your application, email our team at careers@spamedica.co.uk.
Equality and Diversity:
SpaMedica is committed to promoting equality of opportunity, celebrating and valuing diversity, and eliminating any form of unlawful discrimination across our workforce. We ensure our people are truly representative of the communities we serve. All individuals, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation, are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, we will assist.
Our Commitment:
Our organisation is committed to safe and fair recruitment, safeguarding, and protecting those we care for and serve. We ensure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care.
Disability Confidence:
We are a Disability Confident employer and are committed to inclusive recruitment practices. We welcome applications from individuals with disabilities and will provide reasonable adjustments throughout the recruitment process.
For more about us, visit SpaMedica.
Senior Medical Receptionist in Birmingham employer: SpaMedica Ltd
Contact Detail:
SpaMedica Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Medical Receptionist in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who might know about openings at SpaMedica. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching SpaMedica’s values and recent achievements. Show us you’re not just looking for any job, but that you genuinely want to be part of our mission to provide top-notch patient care.
✨Tip Number 3
Practice common interview questions with a friend or in front of the mirror. Confidence is key, so make sure you can articulate how your skills align with the Senior Medical Receptionist role and how you can contribute to our team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining SpaMedica!
We think you need these skills to ace Senior Medical Receptionist in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Medical Receptionist role. Highlight your experience in managing teams, handling confidential information, and any relevant training you've done. We want to see how you fit into our vision of safety and integrity!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for patient care and how your values align with ours at SpaMedica. Don’t forget to mention why you’re excited about this specific role and what you can bring to the team.
Showcase Your Communication Skills: As a Senior Medical Receptionist, communication is key. In your application, demonstrate your ability to communicate effectively, whether it's through your writing or by sharing examples of past experiences where you’ve excelled in this area.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at SpaMedica Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Senior Medical Receptionist. Familiarise yourself with managing a team, handling patient records, and the importance of confidentiality. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a Senior Medical Receptionist, you'll be interacting with patients and staff regularly. Prepare examples of how you've effectively communicated or resolved conflicts in previous roles. Highlighting your ability to manage a team and conduct one-to-one meetings will demonstrate your leadership skills.
✨Emphasise Your Commitment to Patient Care
SpaMedica values patient care, safety, and satisfaction. Be ready to discuss how you've prioritised these aspects in your past experiences. Share specific instances where you went above and beyond to ensure a positive experience for patients, as this aligns with their core values.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how SpaMedica supports its staff. This shows your enthusiasm for the position and helps you gauge if the company culture is the right fit for you.