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- Tasks: Lead client service, build partnerships, and inspire teams to deliver impactful insights.
- Company: Join a cutting-edge insights and strategy business with a global presence.
- Benefits: Enjoy a collaborative culture, growth opportunities, and innovative technology.
- Why this job: Make a real impact on clients' objectives while growing your career in a dynamic environment.
- Qualifications: Ideal for quant research literate ADs or Directors with strong management skills.
- Other info: Be part of a promising roadmap for growth in the insights sector.
The predicted salary is between 43200 - 72000 £ per year.
Head of Client Service – Insight, Strategy & Customer Experience Business
Thank you for your interest in this opportunity. Unfortunately, this role is no longer available. Please click here to see all the roles we are currently working on.
This is a highly visible opportunity at a new age insights, customer experience, and strategy business.
The role focuses on building strategic partnerships and being an ambassador of the company’s reputation externally, while also driving existing opportunities to their best outcome.
You will work with teams that handle new business and lead the internal delivery process.
You will ensure that what is won is delivered in a way that leads to greater opportunities and increased share of insight spend with a portfolio of brilliant clients in retail, finance, and consumer manufacturing. You should enjoy growing accounts and inspiring teams to deliver top-quality, meaningful insights that impact your clients’ objectives.
You will build credibility with existing clients through consultative, expert advisory support on presentations and workshops. You will also help the management team ensure that proposals are realistic and deliverable, maintaining a focus on quality and continuous improvement to enhance the client experience.
It will be your responsibility to lead and support the development needs of the team, motivating and inspiring talent to stay and grow within the business. You will drive high performance and foster a culture of collaboration and teamwork.
Ideal candidates are quant research literate ADs or Directors who are prepared to take on these responsibilities or those with more experience capable of managing budgets effectively. You should be motivated by commercial and management challenges and eager to succeed in this role.
In return, you will be part of a team in a company with a compelling global story, innovative technology, and a promising roadmap for growth in the insights environment.
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Head of Client Service– Insight, Strategy & Customer Experience Business employer: SPALDING GOOBEY ASSOCIATES
Contact Detail:
SPALDING GOOBEY ASSOCIATES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Client Service– Insight, Strategy & Customer Experience Business
✨Tip Number 1
Network with professionals in the insights and customer experience sectors. Attend industry events, webinars, or workshops to connect with potential colleagues and clients. Building these relationships can give you an edge when applying for the Head of Client Service role.
✨Tip Number 2
Familiarise yourself with the latest trends and technologies in customer experience and insights. Being knowledgeable about innovative tools and methodologies will not only boost your confidence but also demonstrate your commitment to staying ahead in the field during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships and driven account growth in previous roles. Highlighting your achievements in a quantifiable way will showcase your ability to deliver results, which is crucial for this position.
✨Tip Number 4
Research StudySmarter's values and culture thoroughly. Understanding our mission and how we operate will help you align your responses during interviews, making it clear that you're a great fit for our team and the role of Head of Client Service.
We think you need these skills to ace Head of Client Service– Insight, Strategy & Customer Experience Business
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and expectations of the Head of Client Service position. Tailor your application to highlight relevant experience in building strategic partnerships and managing client relationships.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in quant research, account management, and team leadership. Use specific examples that demonstrate your ability to inspire teams and deliver high-quality insights.
Showcase Your Achievements: Quantify your achievements where possible. For instance, mention how you successfully grew accounts or improved client satisfaction scores. This will help illustrate your impact in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your passion for the role and the company. Discuss how your values align with the company's mission and how you can contribute to their growth.
How to prepare for a job interview at SPALDING GOOBEY ASSOCIATES
✨Understand the Company’s Vision
Before your interview, take the time to research the company’s mission and values. Understanding their vision will help you align your answers with what they are looking for in a candidate, especially in terms of building strategic partnerships and enhancing client experiences.
✨Showcase Your Leadership Skills
As a Head of Client Service, demonstrating your leadership abilities is crucial. Prepare examples from your past experiences where you successfully motivated teams, drove high performance, and fostered collaboration. This will show that you can inspire others and lead effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle client relationships. Think of specific situations where you turned challenges into opportunities, particularly in managing budgets or delivering quality insights.
✨Highlight Your Industry Knowledge
Given the focus on retail, finance, and consumer manufacturing, be ready to discuss trends and challenges in these sectors. Showing your industry knowledge will demonstrate your capability to provide expert advisory support and build credibility with clients.
