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- Tasks: Lead a team in data collection across various sectors, ensuring quality and efficiency.
- Company: Join a market-leading publications agency focused on enhancing data operations.
- Benefits: Competitive salary up to £47,000 and opportunities for professional growth.
- Why this job: Be part of a dynamic team improving data methodologies while delivering excellent customer service.
- Qualifications: Experience in team management and data collection operations is essential.
- Other info: This is a permanent role based in Central London.
The predicted salary is between 42000 - 52000 £ per year.
Location: Central London
Salary: Up to £47,000
Job type: Permanent
Reference: 682004
Experienced Operations Manager sought for this newly created role within a market leading publications agency. You will be heading a team responsible for data collection operations across a wide range of Corporate, Education, and Public sectors. Reporting to the Data Research and Development Manager, the Field Operations Manager is a key member of the Operations team, leading a team of Sector Managers and Royalties Officers to collect data on the re-use of published works. This data informs licensing revenue, and the remit of the team is to deliver and grow data volume and quality across all sectors, whilst ensuring a positive customer experience and safeguarding licence revenue.
Managing the flow of data, accuracy, communication, timeliness, and efficiency will be critical to delivering an effective data collection programme, managing multiple methodologies across diverse sectors to differing timetables. While the data collection methodologies are well-established, the organisation seeks ways to improve how they deliver their work, and as such, the role will be critical in both identifying and delivering enhancements.
The Field Operations Manager will lead, recruit, and train the team, supporting the team through data collection exercises, answering customer questions, escalating licence queries, and ensuring the quality and robustness of data collection methodologies and technologies.
Your focus and previous experience will be on ensuring timely and accurate transfer of customer data for onward processing, supporting your team with customer engagement, ensuring you have the tools and resources to work effectively, delivering excellent customer service, promoting awareness of services, working closely with the Commercial department to keep customer information up to date, and reporting key data collection activity and progress to stakeholders, highlighting successes, and flagging issues or risks as they occur.
It is essential that you have experience in team management and are focused on managing, coaching, motivating, and supporting the team to achieve productivity and engagement.
Skills required:
- Excellent and demonstrable leadership and coaching skills.
- Excellent written, oral, and listening communication skills.
- Collaborative approach and ability to work across multiple teams.
- Able to work accurately, with attention to detail.
- Can-do approach and adept problem solver.
- Well-organised and able to work to critical deadlines.
- Experience of data collection operations and methodologies.
- Experience managing operational teams.
- Technically astute, with good skills across Microsoft Office suite.
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Field Operations Manager employer: SPALDING GOOBEY ASSOCIATES
Contact Detail:
SPALDING GOOBEY ASSOCIATES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Operations Manager
✨Tip Number 1
Familiarize yourself with the specific data collection methodologies used in the publications sector. Understanding these processes will not only help you during interviews but also demonstrate your commitment to improving operational efficiency.
✨Tip Number 2
Network with professionals in the field of operations management, especially those who have experience in data collection. Engaging with industry peers can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready to share specific examples of how you've motivated and coached team members to achieve their goals.
✨Tip Number 4
Stay updated on the latest trends in data management and customer engagement strategies. Showing that you are proactive about learning and adapting to new technologies will set you apart from other candidates.
We think you need these skills to ace Field Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in operations management, team leadership, and data collection methodologies. Use specific examples that demonstrate your ability to manage teams and improve processes.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your skills align with the job requirements, particularly your leadership abilities and experience in data operations.
Showcase Relevant Experience: When detailing your work history, focus on roles where you managed teams or led projects related to data collection. Highlight any achievements that resulted in improved efficiency or customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial for this role.
How to prepare for a job interview at SPALDING GOOBEY ASSOCIATES
✨Showcase Your Leadership Skills
As a Field Operations Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences, how you motivate and coach your team, and any specific examples of how you've successfully managed operations in the past.
✨Demonstrate Your Problem-Solving Abilities
The role requires a can-do approach and adept problem-solving skills. Think of specific challenges you've faced in data collection or team management and how you overcame them. This will show your potential employer that you're ready to tackle issues head-on.
✨Highlight Your Communication Skills
Excellent communication is key in this role. Prepare to give examples of how you've effectively communicated with different teams and stakeholders. This could include how you’ve handled customer queries or escalated issues in the past.
✨Be Ready to Discuss Data Collection Methodologies
Since the job involves managing data collection operations, familiarize yourself with various methodologies. Be prepared to discuss your experience with these processes and any improvements you've implemented in previous roles.
