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- Tasks: Lead projects and client accounts, ensuring top-notch delivery and strategic insights.
- Company: Join a cutting-edge consultancy that prioritises customer voices in decision-making.
- Benefits: Enjoy BUPA healthcare, subsidised gym membership, and a stress-free location near transport links.
- Why this job: Be part of a tech-savvy team making a real impact in customer experience.
- Qualifications: A quantitative background with strong research and client service skills is essential.
- Other info: This role offers a unique chance to thrive in a leading CRM consultancy.
The predicted salary is between 43200 - 72000 £ per year.
This role is no longer available. Our company combines advisory insight with cutting-edge technology to help a wide variety of companies place the Voice of their Customer at the heart of decision making. We employ a range of agile mechanisms to capture, analyze, and socialize customer and employee feedback, including real-time programs, customer panels, pop-up communities, and snapshot studies.
We offer a professional service, acting as an extension of our clients’ teams. Using your research and client service skills, you will lead projects and client accounts, including kick-off meetings, project design, quality assurance, and delivery of strategic outputs. You will manage and develop client relationships, aiming to bring customer experiences to life for your clients.
With a quantitative background, you will thrive in a tech-enabled environment, supported by a highly capable, tech-savvy team. Our location offers the best of both worlds—close to trains and planes without the stress of a daily London commute. We also provide a range of benefits, including BUPA healthcare and subsidized gym membership. This is an excellent opportunity to join a specialist environment that is leading the CRM consultancy market.
Associate Director – Quantitative - Customer Insights & Experience employer: SPALDING GOOBEY ASSOCIATES
Contact Detail:
SPALDING GOOBEY ASSOCIATES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Director – Quantitative - Customer Insights & Experience
✨Tip Number 1
Network with professionals in the customer insights and experience field. Attend industry events, webinars, or local meetups to connect with people who work in similar roles. This can help you gain insights into the company culture and potentially get a referral.
✨Tip Number 2
Familiarise yourself with the latest trends and technologies in quantitative research and customer experience. Follow relevant blogs, podcasts, and thought leaders on social media to stay updated. This knowledge will not only impress during interviews but also show your passion for the field.
✨Tip Number 3
Prepare to discuss specific projects where you've successfully led client accounts or managed research initiatives. Use the STAR method (Situation, Task, Action, Result) to structure your responses, highlighting your quantitative skills and how they contributed to positive outcomes.
✨Tip Number 4
Research StudySmarter's approach to customer insights and experience. Understand our methodologies and case studies, and be ready to discuss how your background aligns with our values and goals. This will demonstrate your genuine interest in joining our team.
We think you need these skills to ace Associate Director – Quantitative - Customer Insights & Experience
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills for the Associate Director position. Tailor your application to highlight how your experience aligns with their needs.
Highlight Relevant Experience: In your CV and cover letter, emphasise your quantitative research background and any previous client service roles. Use specific examples that demonstrate your ability to lead projects and manage client relationships effectively.
Showcase Your Skills: Make sure to showcase your analytical and tech-savvy skills in your application. Mention any tools or methodologies you are familiar with that relate to customer insights and experience.
Craft a Compelling Cover Letter: Write a personalised cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role and the company. Explain why you want to work in a tech-enabled environment and how you can contribute to their mission.
How to prepare for a job interview at SPALDING GOOBEY ASSOCIATES
✨Showcase Your Quantitative Skills
Make sure to highlight your quantitative research experience during the interview. Be prepared to discuss specific projects where you used data analysis to drive insights and decision-making.
✨Demonstrate Client Management Experience
Since this role involves managing client relationships, share examples of how you've successfully led projects and maintained strong client connections in the past. This will show your ability to thrive in a client-facing environment.
✨Familiarise Yourself with Agile Methodologies
Understand the agile mechanisms mentioned in the job description. Be ready to discuss how you've applied agile principles in your previous roles, especially in capturing and analysing customer feedback.
✨Prepare Questions About the Company’s Approach
Research the company’s methods for integrating customer insights into decision-making. Prepare thoughtful questions that demonstrate your interest in their processes and how you can contribute to enhancing their client services.
