At a Glance
- Tasks: Assist customers, manage requests, and organise events in a dynamic workspace.
- Company: Join Regus, the world's largest workspace network, empowering businesses to thrive.
- Benefits: Enjoy a competitive salary, inspiring work environment, and training opportunities.
- Other info: Work in a fast-paced environment with diverse customer interactions.
- Why this job: Be part of a vibrant team, enhance your skills, and make a real impact.
- Qualifications: Strong communication skills, problem-solving mindset, and basic IT proficiency required.
The predicted salary is between 21600 - 36000 £ per year.
Your job, your way
Please note, you will be employed by a Regus Franchise Owner. At Regus, we’ve built the world’s largest workspace network so that our customers can work better, faster, happier. Join us in one of our Regus centre teams. Bring more freedom to more people and businesses. And you’ll be able to work better, faster and happier too.
The opportunity
As a Community Associate, you’ll work closely with new and existing customers, solving problems for them and making sure they have everything they need.
A typical day at Regus
- You arrive 15 minutes before your centre opens to make sure everything is ready and check there’s nothing the cleaners have missed.
- Customers start coming in thick and fast. One asks you for a changed WiFi code. Another wants to know if his important package has arrived. A woman needs directions to her meeting room and can you help her set up the projector and take an order for drinks?
- The mail arrives. You sort through it while dealing with a whole host of other customer requests, remembering to email the customer from earlier to let him know his package is waiting for him in his mailbox.
- Early afternoon, you sit down with the Community Manager to discuss the organisation of next week’s networking event. You plan and write the invites to customers, then create, print and put up posters on the noticeboards around the centre.
- The day is coming to a close. Time to gently ask the large group in meeting room 3 to start wrapping up. You direct them to the nice restaurant you know around the corner, so they can grab a bite and continue their discussion. Once the last person has left the building and everything’s nice and tidy, it’s time to head home.
About you
We’re looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be:
- A good communicator, with the ability to build strong professional relationships and empathise with people’s needs
- Happy taking ownership of problems and finding ways to solve them
- Positive, enthusiastic and able to adapt to fast-changing situations
- Confident using MS Office and other basic IT packages
What we offer
On top of a competitive salary package you’ll enjoy:
- A bright and inspiring work environment
- Training and development opportunities
Franchise - Operations Assistant in London employer: Spaces. offices | co-working | meeting rooms.
At IWG, we pride ourselves on fostering a vibrant and inclusive work culture in Irvine, CA, where our Community Hosts play a pivotal role in creating a welcoming environment for all members. With a strong emphasis on employee growth, we offer ongoing training and development opportunities, ensuring that you can thrive both personally and professionally. Join us to be part of a dynamic team that values collaboration, innovation, and exceptional service.
Contact Details:
Spaces. offices | co-working | meeting rooms. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Franchise - Operations Assistant in London
✨Tip Number 1
Familiarise yourself with the Regus brand and its values. Understanding their mission to create a better workspace for customers will help you align your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your multitasking skills. Since the role involves managing various customer requests simultaneously, consider role-playing scenarios with friends or family to enhance your ability to juggle tasks effectively.
✨Tip Number 3
Brush up on your communication skills. Being a good communicator is key in this role, so try engaging in conversations with different people to improve your ability to empathise and build rapport quickly.
✨Tip Number 4
Get comfortable with MS Office and other IT tools. If you're not already proficient, take some time to explore online tutorials or courses to boost your confidence in using these essential tools for the job.
We think you need these skills to ace Franchise - Operations Assistant in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the role of a Community Associate. Emphasise your ability to manage multiple tasks, communicate effectively, and provide excellent customer service.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how you've successfully handled customer requests or solved problems in previous roles.
Showcase Your Communication Skills:In your application, demonstrate your strong communication abilities. You could include examples of how you've built professional relationships or resolved conflicts in a customer service setting.
Highlight IT Proficiency:Since the role requires confidence in using MS Office and other IT packages, make sure to mention any relevant software skills you possess. This could include specific programmes you are familiar with or any certifications you hold.
How to prepare for a job interview at Spaces. offices | co-working | meeting rooms.
✨Show Your Customer Service Skills
As a Community Associate, you'll be interacting with customers constantly. Be prepared to share examples of how you've successfully handled customer requests or resolved issues in the past. This will demonstrate your ability to provide excellent service.
✨Demonstrate Multitasking Abilities
The role requires managing multiple tasks simultaneously. During the interview, highlight experiences where you successfully juggled various responsibilities. This could include managing schedules, handling inquiries, or coordinating events.
✨Emphasise Communication Skills
Effective communication is key in this role. Be ready to discuss how you build relationships with customers and colleagues. You might want to prepare a few anecdotes that showcase your ability to empathise and connect with others.
✨Be Positive and Adaptable
The work environment can change rapidly, so it's important to show that you're adaptable and maintain a positive attitude. Share examples of how you've thrived in fast-paced situations or adapted to unexpected changes in your previous roles.
