At a Glance
- Tasks: Assist customers, manage inquiries, and coordinate events in a vibrant workspace.
- Company: Join the world's largest workspace network with a focus on community.
- Benefits: Competitive salary, inspiring work environment, and training opportunities.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a difference by helping others work better and happier every day.
- Qualifications: Strong multitasking skills and a passion for excellent customer service.
The predicted salary is between 24000 - 36000 £ per year.
Overview
You will be employed by a Regus Franchise Owner. At Regus, we’ve built the world’s largest workspace network so that our customers can work better, faster, happier. Join us in one of our Regus centre teams. Bring more freedom to more people and businesses. And you’ll be able to work better, faster and happier too.
Responsibilities
- Work closely with new and existing customers, solving problems for them and making sure they have everything they need.
- Arrive 15 minutes before the centre opens to prepare the space and check there are no missed items from the cleaners.
- Handle customer inquiries (e.g., WiFi codes, package deliveries, directions to meeting rooms) and assist with setup (e.g., projector) and service requests.
- Manage mail and deliveries, and follow up with customers about outstanding items.
- Coordinate with the Community Manager on events; plan and write invitations, create and post posters on noticeboards, and support event logistics.
- Assist with day-end closing procedures and ensuring the centre is tidy.
About You / Qualifications
- Strong multitasking skills with a focus on delivering excellent customer service.
- Good communicator with the ability to build professional relationships and empathise with customers’ needs.
- Ability to take ownership of problems and find practical solutions.
- Positive, enthusiastic, and adaptable to fast-changing situations.
- Confident using MS Office and other basic IT packages.
What We Offer
- Competitive salary package
- A bright and inspiring work environment
- Training and development opportunities
Franchise - Operations Assistant employer: Spaces. offices | co-working | meeting rooms.
At IWG, we pride ourselves on fostering a vibrant and inclusive work culture in Irvine, CA, where our Community Hosts play a pivotal role in creating a welcoming environment for all members. With a strong emphasis on employee growth, we offer ongoing training and development opportunities, ensuring that you can thrive both personally and professionally. Join us to be part of a dynamic team that values collaboration, innovation, and exceptional service.
Contact Details:
Spaces. offices | co-working | meeting rooms. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Franchise - Operations Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, check out Regus' social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've solved problems or helped customers. Being able to share these stories will demonstrate your ability to handle inquiries and build relationships.
✨Tip Number 3
Be ready to showcase your multitasking abilities! During the interview, mention times when you've juggled multiple tasks successfully. This will highlight your adaptability and readiness for the fast-paced environment at Regus.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the Regus family. Don’t miss out!
We think you need these skills to ace Franchise - Operations Assistant
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've solved problems for customers in the past and how you can bring that positive energy to our team.
Be Organised and Detail-Oriented:Since the role involves multitasking and managing various tasks, it’s important to showcase your organisational skills. Mention any experiences where you’ve successfully juggled multiple responsibilities without missing a beat.
Communicate Clearly:Your written application should reflect your communication skills. Use clear and concise language, and don’t forget to express your enthusiasm for the role. We love seeing candidates who are excited about joining us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Spaces. offices | co-working | meeting rooms.
✨Know the Company
Before your interview, take some time to research Regus and its franchise model. Understand their mission of providing flexible workspaces and how they support their customers. This knowledge will help you answer questions more confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer interaction, prepare examples from your past experiences where you've successfully solved customer problems or provided excellent service. Be ready to discuss how you can empathise with customers and handle inquiries effectively.
✨Demonstrate Multitasking Abilities
The Operations Assistant role requires strong multitasking skills. Think of situations where you've juggled multiple tasks at once and how you managed to stay organised. Share these examples during your interview to illustrate your ability to thrive in a fast-paced environment.
✨Prepare for Practical Scenarios
Expect to be asked about specific scenarios related to the job, such as handling a customer complaint or coordinating an event. Practise your responses to these types of questions, focusing on how you would take ownership of the situation and find practical solutions.
