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For Companies At a Glance
- Tasks: Assist customers, manage inquiries, and coordinate events in a vibrant workspace.
- Company: Join the world's largest workspace network with a focus on community.
- Benefits: Competitive salary, inspiring work environment, and training opportunities.
- Why this job: Be part of a dynamic team that helps people work better and happier.
- Qualifications: Strong multitasking, communication skills, and a positive attitude required.
- Other info: Great opportunity for personal growth in a fast-paced setting.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Community Associate. You will be employed by a Regus Franchise Owner. At Regus, we’ve built the world’s largest workspace network so that our customers can work better, faster, happier. Join us in one of our Regus centre teams. Bring more freedom to more people and businesses. And you’ll be able to work better, faster and happier too.
Responsibilities
- Work closely with new and existing customers, solving problems for them and making sure they have everything they need.
- Arrive 15 minutes before the centre opens to prepare the space and check there are no missed items from the cleaners.
- Handle customer inquiries (e.g., WiFi codes, package deliveries, directions to meeting rooms) and assist with setup (e.g., projector) and service requests.
- Manage mail and deliveries, and follow up with customers about outstanding items.
- Coordinate with the Community Manager on events; plan and write invitations, create and post posters on noticeboards, and support event logistics.
- Assist with day-end closing procedures and ensuring the centre is tidy.
About You / Qualifications
- Strong multitasking skills with a focus on delivering excellent customer service.
- Good communicator with the ability to build professional relationships and empathise with customers’ needs.
- Ability to take ownership of problems and find practical solutions.
- Positive, enthusiastic, and adaptable to fast-changing situations.
- Confident using MS Office and other basic IT packages.
What We Offer
- Competitive salary package
- A bright and inspiring work environment
- Training and development opportunities
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Franchise - Operations Assistant employer: Spaces. offices | co-working | meeting rooms.
Contact Detail:
Spaces. offices | co-working | meeting rooms. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Franchise - Operations Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, check out Regus' social media and website. This will help you understand their values and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role involves solving problems for customers, think of examples from your past experiences where you’ve gone above and beyond to help someone. This will make you stand out during the interview.
✨Tip Number 3
Be ready to showcase your multitasking abilities! During the interview, share specific instances where you successfully juggled multiple tasks. This will demonstrate that you can handle the fast-paced environment at Regus.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself on their radar and show your enthusiasm for the role.
We think you need these skills to ace Franchise - Operations Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Operations Assistant role. Highlight your customer service experience and any relevant multitasking abilities to show us you’re the right fit!
Craft a Personal Cover Letter: Don’t just send a generic cover letter! Take the time to write a personal one that connects your background to our mission at Regus. Let us know why you want to join our team and how you can contribute.
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers, make sure your application showcases your communication skills. Use clear and concise language, and don’t shy away from sharing examples of how you’ve helped customers in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our community!
How to prepare for a job interview at Spaces. offices | co-working | meeting rooms.
✨Know the Company Inside Out
Before your interview, take some time to research Regus and its franchise model. Understand their mission of providing flexible workspaces and how they aim to enhance customer satisfaction. This knowledge will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since the role involves a lot of customer interaction, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your multitasking abilities and how you prioritise customer needs, as this will resonate well with the interviewers.
✨Demonstrate Your Problem-Solving Ability
Think of scenarios where you've had to take ownership of a problem and find a practical solution. Be ready to discuss these situations during the interview, as it will showcase your adaptability and proactive approach, which are key traits for this position.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions about the team dynamics, the types of events you'll be coordinating, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
