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For Companies At a Glance
- Tasks: Lead the community experience in a vibrant coworking space, ensuring operations run smoothly.
- Company: Join Spacemade, a dynamic company focused on meaningful connections in workspaces.
- Benefits: Enjoy a competitive salary, bonus scheme, and 25 days holiday plus extra perks.
- Other info: Join a supportive team with fun socials and a dog-friendly office!
- Why this job: Be the heartbeat of a thriving community and make a real impact every day.
- Qualifications: Experience in coworking or hospitality, with strong operational and people skills.
The predicted salary is between 35500 - 35500 £ per year.
Location: Putney, SW19 5BA
Salary: £35,500 + Bonus
Hours: Full Time – Monday–Friday (8:30–17:30 or 09:00–18:00)
About the Role
You don’t just manage a building; you own the experience. Are you ready to lead Wimbledon’s premier workspace? From operational anchor to architect of connection. You’ll be the heartbeat and the backbone of Common Ground by Spacemade. This isn’t a role where you wait for instructions; as a standalone lead, you are the friendly face of the brand and the operational guardian of the building. At Spacemade, you’ll join a mission to revive the workspace through 1,000,000 meaningful connections. You’ll be responsible for ensuring that while the community flourishes, the operations remain flawless, safe, and commercially sharp.
You will be:
- An Operational Powerhouse: You’re someone who takes pride in a building that runs like clockwork. You have a "building-first" mindset, knowing that a thriving community is built on a foundation of safety and service excellence.
- A Confident Solo Pilot: You thrive on autonomy. As the sole onsite representative, you’re comfortable being the first and last line of defence for every member need and operational challenge.
- A Hospitality-Driven Pro: You understand that Operations includes the human element. You bring warmth, energy, and a thoughtful approach to every interaction.
- A Strategic Growth Engine: You view tours not just as walk-throughs, but as opportunities to showcase a lifestyle, driving the site toward high occupancy.
- An Ultimate Organiser: You have a meticulous eye for detail, whether it’s managing a service charge budget or coordinating a high-impact member event.
Your Focus:
- Operational & Compliance Mastery: You’ll lead on all onsite H&S, fire safety, and compliance standards, ensuring the building is not just beautiful, but 100% compliant and safe.
- Member Lifecycle Ownership: From the first inquiry and tour to the final move‑out, you’ll own the member journey, ensuring a seamless experience that boosts retention and drives referrals.
- Facility & Vendor Management: You’ll coordinate external contractors and internal facilities teams to keep the space looking sharp, resolving any issues with speed and precision.
- Commercial Performance: You’ll manage the onsite operational spend and drive revenue through meeting room bookings and membership upgrades.
- Connection by Design: You’ll curate and host events that turn office days into meaningful moments, fostering a rich social fabric within your walls.
Skills & Knowledge:
- The Background: You have demonstrable experience in coworking, hospitality, or premium property management, with a clear track record of managing building operations.
- Safety Savvy: You have a solid understanding of (or a hunger to learn) H&S standards, fire safety, and building systems.
- Tech Literacy: You’re comfortable navigating CRM systems (like HubSpot or OfficeRnD) to manage leads, billing, and member data.
- Success Metrics: You’ll be measured on NPS (Member Satisfaction), Occupancy targets, and Operational Audit scores – knowing that your success directly impacts the Spacemade North Star.
Why work for us?
- A supportive, friendly, hard-working team.
- Quarterly team socials & get‑togethers.
- Dog friendly office – bring your pooch to work.
- Take a half‑day on your birthday.
- A mental health personal day.
- One paid charity/volunteering/fundraising day per year.
- Competitive salary and bonus scheme.
- 25 days holiday per year.
Community Manager (not Digital/Marketing) - Wimbledon in London employer: Spacemade
Contact Detail:
Spacemade Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Manager (not Digital/Marketing) - Wimbledon in London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with their community. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! You want to come across as confident and personable. Think about how you can showcase your experience in coworking or hospitality while also highlighting your passion for creating connections within a community.
✨Tip Number 3
Prepare some thoughtful questions to ask during your interview. This shows that you’re not just there to answer questions but are also keen to understand how you can contribute to their mission of fostering meaningful connections.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it’s a great opportunity to reiterate your enthusiasm for the role and the company.
We think you need these skills to ace Community Manager (not Digital/Marketing) - Wimbledon in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and energy into your words. Remember, this role is all about connection, so make sure we can feel your vibe!
Tailor Your Experience: Make sure to highlight your relevant experience in coworking, hospitality, or property management. We’re looking for someone who understands the ins and outs of building operations, so connect your past roles to what we’re doing at Spacemade. Show us how you can be our operational powerhouse!
Be Clear and Concise: While we love a good story, keep your application clear and to the point. Use bullet points if it helps, and make sure to cover the key skills and experiences that align with the job description. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Spacemade. We can’t wait to hear from you!
How to prepare for a job interview at Spacemade
✨Know the Space Inside Out
Before your interview, make sure you understand the coworking space and its community. Research Common Ground by Spacemade, their values, and how they foster connections. This will help you demonstrate your passion for creating a thriving environment.
✨Showcase Your Operational Skills
Be ready to discuss your experience in managing building operations. Prepare examples of how you've ensured safety and compliance in previous roles. Highlight any specific challenges you've faced and how you overcame them to keep the space running smoothly.
✨Emphasise Your Hospitality Approach
Since this role is all about the human element, think of ways to convey your warm and friendly nature. Share stories that illustrate your ability to connect with people and create memorable experiences, whether through events or day-to-day interactions.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle operational challenges. Think of scenarios where you had to make quick decisions or manage conflicts, and be ready to explain your thought process and outcomes.