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- Tasks: Lead operations for a rapidly scaling coworking space network and design strategic systems.
- Company: Join Spacemade, a certified BCorp fostering real-world connections in flexible office spaces.
- Benefits: Enjoy competitive salary, 25 days holiday, wellbeing allowance, and a dog-friendly office.
- Other info: Be part of a supportive team with quarterly socials and a focus on mental health.
- Why this job: Make a real impact by architecting scalable systems and empowering future leaders.
- Qualifications: 5+ years in operations leadership with strong P&L management skills.
The predicted salary is between 65000 - 65000 £ per year.
Spacemade is at a tipping point. We are moving from a successful portfolio to a rapidly scaling national network, and we need a Strategic Lead to design the operational engine that powers it. This isn’t just about managing sites; it’s about building the overarching strategy that enables us to open 5+ new locations every year without ever degrading our service quality or commercial rigour.
Your focus
- Design Scalable Systems: Define the long-term operational roadmap and evolve our library of SOPs and digital tools (HubSpot, OfficeRnD, Monday) to support a 50+ site business.
- Master the Portfolio P&L: Maintain ultimate accountability for the Community department budget, optimising spend control within a 95% threshold to protect margins.
- Build the Next Generation of Leaders: Lead, coach, and empower our Senior Community Managers (SCMs), defining the KPI frameworks and succession plans that drive commercial results.
- Guard Statutory Excellence: Uphold 100% rigour across portfolio-wide health and safety (Fire, Water, Lift) and cybersecurity protocols.
- Drive Commercial Outcomes: Partner with SCMs to maximise Member Lifetime Value (LTV) through strategic renewal oversight and yield optimisation.
- Innovate through Technology: Identify and implement SaaS and automation tools to increase efficiency across all departments.
Success is Measured By
- Scalable Foundations: The ability to open 5+ sites annually with zero degradation in service.
- Commercial Optimisation: Implementing a strategy that significantly increases Member Lifetime Value (LTV) and renewal rates.
- Operational Excellence: Achieving a network-wide Brand Standard Audit average that reflects our premium positioning.
You’ll Thrive in This Role If…
- You are an architect at heart – energised by building systemic foundations rather than just managing day-to-day tasks.
- You are commercially rigorous – you naturally find the "win-win" between premium hospitality and peak financial efficiency.
- You are a visionary with an "owner" mindset – you can think three years ahead strategically while remaining grounded enough to fix immediate systemic gaps.
- You lead through coaching – you are dedicated to preparing your team for the next step in their careers.
- You are a change agent – you have a proven ability to lead teams through large-scale digital or operational transformations.
Skills & Knowledge
- 5+ years of operations leadership in multi-site hospitality, flex workspace, or premium real estate.
- Mastery of P&L Management with experience managing multi-million pound budgets and driving EBITDA performance.
- Proven track record in Change Management, specifically leading digital or operational transformations.
- Strategic vision combined with the high-level HR and stakeholder management skills needed for a Senior Leadership Team (SLT) role.
Why work for us
- A supportive, friendly, hard-working team.
- Quarterly team socials & get-togethers.
- Bring your pooch to work – we are a dog-friendly office.
- Take a half-day on your birthday.
- A mental health personal day.
- One paid charity/volunteering/fundraising day per year.
- Competitive salary and bonus scheme.
- 25 days holiday per year (excluding Bank Holidays).
- £50 per month wellbeing allowance.
- Cycle to work salary sacrifice scheme £2000.
Who we are
At Spacemade, we believe that real‑world connections shape our personal and professional journeys in ways unmatched by digital networks and interfaces. This is why at each of our locations, we foster environments that make your office days feel purposeful and engaging; where mere interactions turn into meaningful connections and opportunities to learn, grow, and succeed together. We are proud to be a certified BCorp business.
What next
If you’re a match, we will ask for:
- Quick intro – A short video or chat with our Head of People.
- A deep-dive interview with our COO.
- Case study – A take‑home task to showcase your skills.
- Final interview – Meet in-person with our Senior team.
Ready to make an impact? Apply now. We’re an equal opportunity employer and welcome applicants from all backgrounds. You must have the right to live and work in the UK.
Head of Operations - London (Coworking/ Flexible Office Spaces) employer: Spacemade
Contact Detail:
Spacemade Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations - London (Coworking/ Flexible Office Spaces)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the coworking and flexible office space industry. Attend events, join relevant groups on LinkedIn, and don’t be shy about reaching out to potential contacts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your skills! Prepare a portfolio or case studies that highlight your operational achievements and strategic thinking. When you get the chance to chat with hiring managers, use these examples to demonstrate how you can architect scalable systems and drive commercial outcomes.
✨Tip Number 3
Practice makes perfect! Before any interviews, do some mock sessions with friends or mentors. Focus on articulating your vision for operational excellence and how you can lead teams through change. This will help you feel more confident and ready to impress.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. Make sure to tailor your application to reflect how your experience aligns with our mission at Spacemade. Let’s build something great together!
We think you need these skills to ace Head of Operations - London (Coworking/ Flexible Office Spaces)
Some tips for your application 🫡
Show Your Strategic Mindset: When writing your application, make sure to highlight your ability to think strategically. We want to see how you can architect scalable systems and drive commercial outcomes, so share examples of your past experiences that demonstrate this.
Be Authentic: Let your personality shine through in your written application. We’re looking for someone who fits our culture, so don’t be afraid to show us who you are and what makes you passionate about operations and leadership.
Tailor Your Application: Make sure to tailor your application specifically for the Head of Operations role. Use the job description as a guide to align your skills and experiences with what we’re looking for, especially around P&L management and change management.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Spacemade
✨Know Your Numbers
As a Head of Operations, you'll need to demonstrate your mastery of P&L management. Brush up on your financial metrics and be ready to discuss how you've optimised budgets in the past. Bring specific examples of how you've driven EBITDA performance and managed multi-million pound budgets.
✨Showcase Your Strategic Vision
This role requires a visionary mindset. Prepare to articulate your long-term operational roadmap and how you plan to scale the business. Think about how you can align your strategies with Spacemade's goal of opening 5+ new locations annually without compromising service quality.
✨Demonstrate Change Management Skills
Be ready to share your experiences leading digital or operational transformations. Highlight specific challenges you've faced and how you successfully navigated them. This will show that you're not just a manager but a change agent who can lead teams through significant shifts.
✨Engage with the Team Culture
Spacemade values a supportive and friendly team environment. During your interview, express your enthusiasm for team dynamics and coaching. Share examples of how you've empowered your team members and contributed to a positive workplace culture, as this aligns with their values.