UK Sales Administrator in Watford

At Spacelabs Healthcare, we are on a mission to provide continuous innovation in healthcare technology for better clinical and economic outcomes. Our scalable solutions deliver critical patient data across local and remote systems, enable better‑informed decisions, increase efficiencies, and create a safer environment for patients.

The primary function of the Sales Administrator role is to assist with day‑to‑day sales administration and order fulfilment, supporting the growth and expansion of our UK operations and delivering excellent customer service. This multi‑functional position covers all activities relating to UK administration, enabling each team member to support each other during busy times and periods of absences.

• Work as part of the Sales Administration team to ensure that all administrative duties are completed efficiently and accurately, according to company processes and policies.
• Process orders, monitor progress from start to finish covering booking in, scheduling, arranging deliveries (via courier or logistics companies), invoicing and credits.
• Respond to requests with product information, letters, literature, tender documents, quotations, order confirmations and invoices as appropriate.
• Manage telephone calls, e‑mail communication and chats from colleagues and customers in a polite, professional and prompt manner, providing a high level of customer service and the ability to prioritise requests.
• Ensure that any queries are clearly documented and followed up in a timely manner.
• Monitor and maintain records for managing return of RGAs.
• Identify, progress, chase and resolve any issues raised by customers, and escalate where necessary.
• Keep the team and colleagues informed of customer issues, particularly where sensitivity is required (e.g., deadlines, complaints).
• Support activities relating to loan‑stock requests.
• Use CPQ and keep the ERP and CRM system up to date for tracking customer activity.
• Run, review and update reports and spreadsheets.
• Train and support others, follow existing processes and support new processes.
• Work closely with all departments to provide a high level of customer service and to develop a harmonious, cooperative environment with the aim of exceeding customer expectations.
• Show flexibility in taking on ad‑hoc and new tasks set by the Operations Admin Manager.
• Be well organised, making information easily accessible to others.
• Gain and use a working knowledge of the company, its products and markets to the advantage of its customers and the business.
• Uphold the company’s core values of integrity, innovation, accountability and teamwork.
• Demonstrate behaviour consistent with the company’s Code of Ethics and Conduct.
• Report any customer quality issues or defects via the Quality Management System so that corrective action is implemented to avoid future recurrence of the problem.

• Administration experience within a customer sales environment.
• Product awareness with the ability and interest to recognise key products and common accessories.
• Proactive, uses initiative, demonstrates self‑motivation, and drives to increase sales and service opportunities.
• Good record‑keeping, strong attention to detail and administration skills.
• Problem‑solving skills, with the ability to identify the exact detail of a problem through rational processes and to take steps to ensure a successful resolution.
• Excellent verbal and written communication skills with both internal and external customers.
• Able to build good relationships at all levels with a positive and flexible approach, and to communicate effectively in a professional manner with other departments within the company.
• Proficient in Microsoft Word, Excel and Outlook; experience with MFG Pro and CRM is an advantage, but training will be provided.
• Strong communication skills with a clear, confident and concise telephone manner, with a patient, friendly and supportive attitude.
• Good organisational skills, including prioritising workload and using own initiative, with the ability to retain information due to the variety of tasks required for this role.
• Be a team player, connecting with colleagues who are remote across the UK.
• Must be self‑motivated when working alone.
• Promote wherever applicable the services and products of Spacelabs Healthcare Ltd.
• Adhere to health and safety practices and procedures and or all other applicable regulations.
• An additional language in addition to English is desirable.

Seniority level: Entry level

Employment type: Full‑time

Job function: Sales and Business Development

Industries: Medical Equipment Manufacturing