Part-Time UK Sales Admin – On-Site (Hertford) in Watford

At Spacelabs Healthcare, we are on a mission to provide continuous innovation in healthcare technology for better clinical and economic outcomes. Our scalable solutions deliver critical patient data across local and remote systems, enable better-informed decisions, increase efficiencies, and create a safer environment for patients.

Sales Administrator (PART TIME HOURS) - The primary function of this role is to assist with the day-to-day sales administration and order fulfilment, supporting the growth and expansion of our UK operations and delivering excellent customer service. This position is a multi-functional role covering all activities relating to UK administration, enabling each team member to support each other at busy times and during periods of absences. Please note: this is a 100% on-site role with daily travels to the Hertford office with an expectation to work 4 hours/day Monday-Friday.

Responsibilities

• Work as part of the Sales Administration team to ensure that all administrative duties are completed efficiently and accurately, according to company processes and policies.
• Processing orders, monitoring progress from start to finish covering booking in, scheduling, arranging deliveries (via courier or logistics companies), invoicing and credits.
• Respond to requests with product information, letters, literature, tender documents, quotations, order confirmations and invoices etc. as appropriate.
• Manage telephone calls, email communication and chats from colleagues and customers in a polite, professional and prompt manner providing a high level of customer service, with the ability to prioritise requests.
• Ensure that any queries are clearly documented and followed up in a timely manner.
• Monitor and maintain records for managing return of RGAs.
• Identify, progress, chase, and resolve any issues raised by customers and escalate where necessary.
• Keep the team and colleagues informed of customer issues, particularly where sensitivity is required e.g., deadlines, complaints.
• Support activities relating to Loan stock requests.
• Use CPQ and keep up to date the ERP and CRM system for tracking customer activity.
• Run, review and update reports and spreadsheets.
• Train and support others, follow existing processes and support new processes.
• Work closely with all departments to provide a high level of customer service, and to develop a harmonious, cooperative environment with the aim of exceeding customer expectations.
• Duties may be modified or assigned at any time to meet the needs of the business covering all aspects of UK Sales Administration.
• Flexibility in taking on ad-hoc and new tasks set by the Operations Admin Manager.
• Be well organised, making information easily accessible to others.
• Gain and use a working knowledge of the company, its products, and markets to the advantage of its customers and the business.
• Uphold the Company’s core values of Integrity, Innovation, Accountability, and Teamwork.
• Demonstrate behaviour consistent with the Company’s Code of Ethics and Conduct.
• Report via the Quality Management System any customer quality issues or defects, in order for corrective action to be implemented to avoid future recurrence of the problem.

Qualifications

• Administration experience within a customer sales environment.
• Product awareness required with the ability and interest to recognise key products and common accessories.
• Proactive, uses initiative, demonstrates self-motivation, and drive to increase sales and service opportunities.
• Good record keeping, strong attention to detail and administration skills.
• Problem solving skills, with the ability to identify the exact detail of a problem through rational processes and to be able to take steps to ensure a successful resolution.
• Excellent verbal and written communication skills with both internal & external customers.
• Able to build good relationships at all levels with a positive and flexible approach, and to communicate effectively in a professional manner with other departments within the Company.
• Proficient in the use of Microsoft Word, Excel and Outlook; experience with MFG Pro and CRM will be an advantage, but otherwise training will be provided.
• Strong communication skills with a clear, confident, and concise telephone manner, with a patient, friendly and supportive attitude.
• Good organisational skills including prioritising workload and using own initiative with the ability to retain information due to the variety of tasks required of this role.
• Be a team player, connecting with colleagues who are remote, across the UK.
• Must be self-motivated when working alone.
• Promote whenever applicable the services and products of Spacelabs Healthcare Ltd.
• Adherence to health and safety practices and procedures and/or all other applicable regulations.
• An additional language in addition to English is desirable.