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For Companies At a Glance
- Tasks: Manage CAD applications, support tickets, and server updates while ensuring system security.
- Company: Join a leading tech firm in the Defence & Space industry, based in Guildford.
- Benefits: Enjoy a competitive salary, health benefits, and opportunities for professional growth.
- Why this job: Be part of innovative projects that enhance engineering efficiency and application performance.
- Qualifications: Relevant IT qualifications or experience, with a focus on CAD applications and IT support.
- Other info: Dynamic work environment with excellent career advancement opportunities.
The predicted salary is between 30000 - 50000 £ per year.
Overview
Position: IT Applications Specialist with a specialization in Engineering CAD application management, support and administration, software renewals, licensing management, and server updates. Based at Surrey Satellite Technology, Guildford, England, United Kingdom.
Responsibilities
- You will be responsible for managing software support tickets from our customers, licenses, tracking renewals, and applying essential server updates and patches to maintain system security and reliability.
- Configure monitoring tools with automated alerts to ease troubleshooting.
- Monitor application health and performance, addressing any issues promptly.
- Provide application support and manage incident resolution against established SLAs.
- Support all internal core applications, with a focus on SharePoint Online, CAD, PDM & PLM.
- Maintain and update application configuration including user security as needed to meet the business requirements.
- Create/update support procedures and ensure proper maintenance of standard operating procedure (SOP).
- Capture requirements and create a plan with the vendor and end users to ensure a fully featured end solution.
- Implement new systems, using change control and project plans.
- Fully document all changes.
- Modernise existing systems, focusing on increasing operational efficiency.
- Plan and execute server update and patch management strategies, automate where possible.
- Ensure critical updates, security patches, and firmware upgrades are applied to servers and applications in a timely manner.
- Document all maintenance procedures for applications and services.
- Document repetitive troubleshooting tasks, with a view to automating where possible.
- Maintain detailed and up-to-date documentation of issues, resolutions of the solution procedure.
- Ensure change management is utilised for all changes.
- Engage with the end users, especially engineering teams, and ensure their requirements are captured.
- Ensure the requirements of the different departments are implemented where possible.
- Maintain an accurate inventory of software licenses and subscriptions.
- Monitor license usage to ensure compliance with vendor agreements.
- Assist in negotiating and renewing software licenses, optimizing costs when possible.
- Collaborate with various departments to assess software needs and recommend licensing solutions.
- Ensure license services are updated and available.
- Provide Third-level IT support to end-users, resolving hardware and software issues.
- Assist in troubleshooting server-related problems and escalate complex issues to the appropriate teams.
- Assist in user account management, including account creation, modification, and termination.
Qualifications
- Relevant qualification in Information Technology, Computer Science, CAD/CAM Engineering or related field (or equivalent work experience).
- Relevant certifications (e.g., ITIL v3/4, CompTIA A+, Microsoft Certified: Azure Administrator, etc.) are a major plus.
- Must be able to attain and hold National Security Vetting to a minimum SC level.
- Azure Architect AZ300/303/305.
Experience
- Proven experience in IT support and administration, experience dealing with or working in an engineering environment.
- Knowledge of licensing models for various software products (e.g., Microsoft, Adobe, Oracle, CAD Applications).
- Experience with system monitoring tools and techniques.
- Familiarity with Windows and Linux server operating systems and patch management tools.
- Experience of managing hybrid environments.
- Scripting abilities in PowerShell, Bash, or similar tools for automation.
- Azure Architect experience.
Knowledge & Skills
- Experience supporting CAD Engineering applications.
- Excellent inter-personal and communication skills, able to influence, persuade and negotiate with people at all levels (externally & internally) as well as to assist in reaching compromises when there are conflicting requirements.
- High degree of organisation, self-motivation and initiative.
- Good team working skills, together with the ability to interface with others at all levels.
- Results orientated with a strong drive to deliver.
- Flexible and adaptable to changing priorities.
- Pro-active and able to take initiative.
- Decision making and creative problem-solving skills.
- Proven ability to deliver solutions under pressure and to tight timescales.
- Strong analytical and problem-solving skills.
- Excellent planning and organising skills.
- Ability to multi-task and deliver both immediate and longer-term tasks.
Desirable Knowledge Areas
- Understanding of data analytics tools (e.g., Power BI, Tableau).
- Familiarity with compliance standards (e.g., GDPR, ISO 27001).
- Knowledge of programming languages such as Python, Java, or C# for application customization.
Apply by: June 22, 2025
Seniority level: Entry level
Employment type: Full-time
Job function: Engineering and Information Technology
Industries: Defense & Space
IT Applications Specialist in Guildford employer: SpaceJobSearch.com
Contact Detail:
SpaceJobSearch.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Applications Specialist in Guildford
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT and engineering fields. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your experience with CAD applications and IT support. Include any projects you've worked on, especially those that highlight your problem-solving abilities. This will make you stand out when you apply through our website.
✨Tip Number 3
Prepare for interviews by practising common questions related to IT applications and engineering environments. Think about how you can demonstrate your knowledge of licensing models and server management. We want to see your passion and expertise shine through!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’re the perfect fit for the IT Applications Specialist position.
We think you need these skills to ace IT Applications Specialist in Guildford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Applications Specialist role. Highlight your experience with CAD applications, software licensing, and server management. We want to see how your skills match what we're looking for!
Showcase Your Skills: Don’t just list your qualifications; show us how you've used them in real-world scenarios. Whether it's managing software support tickets or automating tasks, give us examples that demonstrate your expertise.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to track your application status directly. Don’t miss out on this opportunity!
How to prepare for a job interview at SpaceJobSearch.com
✨Know Your CAD Applications
Make sure you brush up on your knowledge of CAD applications and their management. Be ready to discuss your experience with specific tools and how you've supported them in the past. This will show that you understand the technical requirements of the role.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've tackled IT support issues, especially in an engineering context. Highlight your analytical skills and how you've resolved incidents under pressure. This will help illustrate your ability to meet SLAs and manage user expectations.
✨Familiarise Yourself with Licensing Models
Since licensing management is a key part of the job, make sure you understand different software licensing models. Be prepared to discuss how you've managed licenses in previous roles and any strategies you've used to optimise costs.
✨Engage with the Team
Show your interpersonal skills by discussing how you've collaborated with various departments in the past. Emphasise your ability to capture requirements from end users and how you've ensured their needs were met. This will demonstrate your team-oriented approach and communication skills.