Support Booking Coordinator - Central Booking in Salisbury

Job Summary

An exciting opportunity has arisen to join the Booking Team within the Central Booking department at Salisbury Foundation Trust, as a band 2 Support Booking Coordinator.

The successful candidate will join the Administration and Confirmation team and work within the team to provide an excellent, friendly and organised booking experience for our patients. They must be experienced or willing to learn how to use multiple IT systems including eRS and Lorenzo and have a good understanding of patient pathways and referral processes.

The role requires strong team‑working abilities as well as the capability to work independently, prioritise workload and meet deadlines. Excellent verbal and written communication skills and experience in patient/customer contact are essential.

Main Duties of the Job

• Administer the national NHS e‑Referrals System and ensure the swift and accurate entry of referrals onto the Hospital Electronic Patient Record.
• Provide cover for the Salisbury Referral Centre; the single point of access for e‑mail referrals to the Trust from external Health Care Organisations as well as internal referrals.
• Be responsible for the manning of the Central Booking Call Centre using the Netcall system.
• Provide an excellent patient service and ensure all standards within the Trust Access Policy are delivered, contributing to the Trust vision of outstanding patient experience.

About Us

Salisbury NHS Foundation Trust (SFT) is an innovative hospital with a proud heritage and over 250 years of experience. As an acute Trust rated “Good” by the CQC, we provide regional and super‑regional specialist services including Burns, Plastics & Reconstructive Surgery, Wessex Regional Genetics Laboratory, Wessex Rehabilitation, Spires Cleft Centre and the Duke of Cornwall Spinal Treatment Centre. We employ over 4000 staff and have about 470 beds.

We support flexible working and offer benefits such as NHS discounts, a minimum of 35 days paid holiday (pro rata), a generous pension scheme and on‑site perks including car parking, a leisure centre, day nursery and holiday play scheme.

Details

• Date posted: 01 December 2025
• Pay scheme: Agenda for change
• Band: 2
• Salary: £24,465 a year, pro rata if part time
• Contract: Permanent
• Working pattern: Full‑time
• Reference number: 269‑SFT9394
• Job locations: Salisbury NHS Foundation Trust, Odstock Road, Salisbury, SP2 8BJ, United Kingdom

Person Specification

Essential

• GCSE Grade C/4 or equivalent in English Language
• Basic Numeracy qualification
• Recent administrative experience
• Working in a team environment
• Desire to learn NHS policies and procedures
• Desire to learn patient administration processes used within the NHS

Desirable

• Basic IT qualification
• Experience using a variety of IT systems
• Existing knowledge of patient administration processes used within the NHS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a Disclosure and Barring Service check.

Employer Details

Salisbury NHS Foundation Trust

Address: Odstock Road, Salisbury, SP2 8BJ, United Kingdom

Website: https://www.salisbury.nhs.uk/