At a Glance
- Tasks: Manage night check-ins, conduct audits, and support residents with excellent service.
- Company: Join Space Student Accommodation, a vibrant part of Scotsman Hospitality.
- Benefits: Earn up to 40% pay as you go, plus discounts on food and cinema tickets.
- Other info: Enjoy career development opportunities and a fun team environment.
- Why this job: Be the hero of the night, ensuring safety and support for fellow students.
- Qualifications: Customer service experience and strong communication skills are a must.
The predicted salary is between 24000 - 30000 € per year.
About the Role: As a Night Team Member at Space Student Accommodation, you’ll ensure the property operates smoothly overnight. You’ll manage night check-ins, conduct the night audit, support breakfast preparation, assist with parcel management, and provide excellent customer service to residents. You’ll also handle emergencies, maintain security, and support events and resident engagement. 4 on 4 off shift pattern, 8pm - 8am.
Key Responsibilities:
- Night Check-Ins & Audit: Welcome late arrivals and complete the night audit to ensure accurate financial records.
- Parcel Management: Log and ensure parcels are ready for residents to collect.
- Emergency Response: Act as the first responder to emergencies, ensuring safety protocols are followed.
- Resident & Visitor Support: Assist with resident inquiries, manage visitor sign-ins, and maintain security.
- Breakfast & Event Support: Help prepare grab-and-go breakfasts and assist with resident events.
- Property Maintenance: Ensure the property remains clean, secure, and in excellent condition.
Requirements:
- Experience in customer service, ideally in student accommodation or hospitality.
- Strong communication and organisational skills.
- Ability to handle emergencies and provide exceptional service.
- Proactive, customer-focused, and a team player.
What is in it for you? As part of Scotsman Hospitality, you will have access to the following benefits that include:
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 30% off of food and cinema tickets in all of our venues across Scotland.
- Hotel and Apartment discounts.
- Access to Scotsman Perks Benefits Portal.
- Career development through our Scotsman Steps training programme.
- Refer a Friend Scheme.
The Process: If you think this is the role for you then please apply now and one of our friendly team will be in touch.
Night Team Member (SPACE) in Saint Andrews employer: SPACE
At Space Student Accommodation, we pride ourselves on fostering a supportive and dynamic work environment where our Night Team Members play a crucial role in ensuring the comfort and safety of our residents. With a unique 4 on 4 off shift pattern, you will enjoy a balanced work-life schedule while benefiting from competitive perks such as Wagestream for financial flexibility, discounts across our venues, and opportunities for career growth through our Scotsman Steps training programme. Join us to be part of a team that values exceptional customer service and community engagement in a vibrant student accommodation setting.
StudySmarter Expert Advice🤫
We think this is how you could land Night Team Member (SPACE) in Saint Andrews
✨Tip Number 1
Get to know the company culture! Before your interview, check out Space Student Accommodation's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing excellent service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your chat with them.
✨Tip Number 3
Prepare for situational questions! You might be asked how you'd handle emergencies or difficult situations. Think through potential scenarios related to night shifts and have your responses ready to demonstrate your problem-solving skills.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Night Team Member (SPACE) in Saint Andrews
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in customer service and any relevant skills. We want to see how you can bring your unique flair to the Night Team Member role!
Show Off Your Communication Skills:Since you'll be interacting with residents and handling inquiries, it's crucial to demonstrate your strong communication abilities. Use clear and friendly language in your application to reflect this.
Highlight Your Team Spirit:Being a team player is key for us at Space Student Accommodation. Share examples of how you've worked well in a team or supported others in previous roles to show you're the right fit for our night crew.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get back to you quickly!
How to prepare for a job interview at SPACE
✨Know the Role Inside Out
Make sure you understand the key responsibilities of a Night Team Member. Familiarise yourself with night check-ins, parcel management, and emergency response protocols. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves providing excellent customer service, think of specific examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you handle inquiries and manage difficult situations, especially in a hospitality or student accommodation context.
✨Prepare for Scenario Questions
Expect questions about how you'd handle emergencies or support residents during events. Practise your responses to common scenarios, like dealing with a late check-in or managing a security issue. This will demonstrate your proactive approach and readiness for the challenges of the job.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Ask about the team culture, training opportunities, or how they measure success in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
