At a Glance
- Tasks: Engage with residents, conduct viewings, and create a vibrant community atmosphere.
- Company: Join Space Student Accommodation, a dynamic and supportive workplace.
- Benefits: Competitive salary, flexible hours, professional development, and financial wellbeing support.
- Other info: Enjoy a varied role with opportunities for career growth and community impact.
- Why this job: Shape the student experience and build lasting connections in a fun environment.
- Qualifications: Experience in sales or customer service, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
SPACE Aberdeen Hours: Full time (working flexibly between 8am and 8pm, with weekend working).
We’re looking for a driven and energetic Resident Experience Associate to play a key role in both driving bookings and creating an exceptional resident experience at Space Student Accommodation Aberdeen. As one of the primary faces of the business, you’ll be responsible for engaging with prospective residents, conducting in-person and virtual viewings, responding to enquiries, and supporting the sales journey from initial interest through to move-in. You'll maximise occupancy by delivering an outstanding customer experience that converts prospects into residents.
Alongside supporting sales activity, you’ll be instrumental in building a vibrant and engaged community that encourages resident satisfaction, retention and positive word-of-mouth recommendations. You’ll plan and deliver a programme of social events, create opportunities for residents to connect, and contribute to the overall atmosphere and culture within the development. The role also includes front-of-house reception duties, parcel management, supporting our retail offering, maintaining high presentation standards across communal spaces, and contributing to social media and local marketing initiatives that enhance the Space brand and generate future demand.
This is a varied and fast-paced role suited to someone who is commercially minded, highly personable and passionate about both sales and community building. Varied shifts (until 8pm) and occasional weekend work are required to support viewings, events and peak trading periods.
What We're Looking For
- Experience in sales, hospitality, customer service, student accommodation or a similar customer-facing environment.
- A confident communicator who enjoys engaging with prospective and current residents.
- Commercially aware, with a passion for delivering results and achieving occupancy targets.
- Able to build strong relationships and create a welcoming community environment.
- Organised and proactive, with the ability to manage multiple priorities effectively.
- Comfortable conducting viewings, handling enquiries and supporting conversion activities.
- Enthusiastic about planning and delivering events that enhance the resident experience and support retention.
- Flexible to work evenings and weekends when required.
If you’re passionate about sales, enjoy variety in your day and want to help shape the resident experience, we’d love to hear from you.
What We Offer
- Competitive salary and benefits package.
- A friendly and supportive work environment.
- Opportunities for professional development and career growth through our Scotsman Steps Programme.
- The chance to make a positive impact on the student experience in St Andrews.
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- Access to the Scotsman Perks Benefits Portal.
- Refer a Friend Scheme.
Next Steps: Apply now and one of our friendly team will be in touch.
Resident Experience Associate in Aberdeen employer: SPACE
At Space Student Accommodation Aberdeen, we pride ourselves on being an exceptional employer that values our team members and fosters a vibrant work culture. With a competitive salary and benefits package, including the innovative Wagestream for financial wellbeing, we offer ample opportunities for professional development through our Scotsman Steps Programme. Join us in creating a welcoming community for students while enjoying a supportive environment that encourages personal growth and meaningful connections.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Experience Associate in Aberdeen
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SPACE. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SPACE before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Resident Experience Associate in Aberdeen
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SPACE:Your cover letter is your chance to shine! Tell us why you want to work at SPACE specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SPACE!
How to prepare for a job interview at SPACE
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
