SPACE is Scotsman Group’s student accommodation business, with a growing portfolio of more than 800 beds across St Andrews and Aberdeen.
As Head of Operations, you will lead the day-to-day performance of the portfolio and line manage our Operations Managers. This is a hands-on role with substantial time spent on site, walking buildings, coaching managers and working with front-line teams to improve operating standards and the resident experience. You will also support the Operations Director with new property mobilisations.
Key responsibilities
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Lead and develop Operations Managers, setting clear objectives and overseeing staffing, training and management cover.
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Set consistent standards for front-of-house service, housekeeping, maintenance and building presentation. Check standards on site and follow agreed actions through to completion.
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Oversee summer turnaround, room readiness and student arrivals.
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Review operating costs, budgets and resident feedback. Work with Sales, Marketing and Finance to support occupancy, rebooking and arrears management.
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Oversee health and safety, building compliance and resident welfare. Act as the senior escalation point for serious incidents and complex complaints.
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Support new openings and takeovers, coordinating staffing, systems, suppliers and building readiness from handover through to resident arrivals.
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Build strong working relationships with university partners, contractors and internal teams.
What we are looking for
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Senior multi-site operations experience in PBSA or a comparable sector.
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A track record of leading site managers and improving service standards and financial performance.
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Experience managing budgets, staffing and contractors, with a sound understanding of building operations and compliance.
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A visible, practical leadership style and the ability to travel regularly between St Andrews and Aberdeen.
Experience mobilising new developments or taking over existing properties is desirable.
Head Of Operations - Student Accommodation in Aberdeen employer: SPACE
At SPACE, we pride ourselves on being an exceptional employer, fostering a vibrant and supportive work culture that prioritises employee growth and development. As a Housekeeping Manager in St Andrews, you will lead a dedicated team in maintaining high standards of cleanliness and presentation, while enjoying competitive benefits and the opportunity to make a meaningful impact on our residents' living experience. Join us in creating welcoming communities where both staff and students thrive together.
