At a Glance
- Tasks: Manage client accounts, develop strategies, and ensure top-notch service delivery.
- Company: Join a dynamic growth marketing agency with a people-first culture.
- Benefits: Enjoy hybrid working, flexible hours, healthcare, and generous holiday allowance.
- Other info: Be part of a transformative journey with excellent career growth opportunities.
- Why this job: Make a real impact while collaborating with talented teams and innovative clients.
- Qualifications: Strong account management skills and media knowledge are essential.
The predicted salary is between 35000 - 45000 £ per year.
Location: Manchester
Hybrid working and flexible working hours (3 days in/2 days WFH)
Salary is in line with market rate + discretionary bonus + benefits
Space & Time is an independent growth marketing agency combining media, technology, data and creativity to help ambitious brands grow. Since 2000, we've partnered with organisations across sectors including property, healthcare, retail and e-commerce, delivering measurable business outcomes through strategic thinking, smart technology and exceptional client service. With over 120 specialists across our offices in London, Surrey, Manchester, Bournemouth and Edinburgh, we're big enough to deliver national and international impact, while remaining agile, collaborative and entrepreneurial in how we work.
The Client Experience team sits at the heart of the agency and acts as the main point of contact for our clients, working closely with them to help deliver against their marketing objectives. The team is responsible for taking the clients' briefs and establishing the right strategy and products to deliver what they need. The role largely centres around application of omnichannel media planning and buying, and other capabilities that the agency offers, including data strategy, technology, performance creative and SEO/GEO. Overall, our team is responsible for maintaining that relationship and ensuring that Space & Time continues to provide best in class service.
The Client Experience team are looking for a confident Performance Manager to work on our property clients with strong Account Management skills to manage the day-to-day running of their clients’ accounts for our Manchester office. You will be the main point of contact for the client and will be responsible for managing the daily activity and strategic development of our pillar clients, from taking the brief, developing the media strategy, and working with the internal specialist teams to provide the right solutions to meet your client’s objectives.
Key duties:
- Own the day-to-day strategic direction, performance and client experience across a portfolio of accounts, ensuring activity is aligned to client objectives and delivers measurable business outcomes.
- Build trusted client relationships, acting as a key point of contact and providing confident recommendations, strategic guidance and performance insights.
- Work with Senior Client Experience members to take accountability for the commercial performance of client accounts, ensuring activity is delivered profitably whilst identifying opportunities for growth, cross-sell and additional value creation.
- Lead the development and delivery of integrated growth strategies, working collaboratively with specialist teams across Media, Organic Growth (SEO/GEO), Technology, Data and Creative.
- Use data, insights and market intelligence to identify opportunities, challenge thinking and drive continual optimisation of client performance.
- Ensure campaigns, projects and client initiatives are delivered to a consistently high standard, proactively managing priorities, risks, deadlines and stakeholder expectations.
- Coach, support and develop more junior team members, sharing knowledge, encouraging best practice and contributing to a culture of continuous learning.
- Champion innovation, new ways of working and AI-enabled efficiencies that improve client outcomes, team effectiveness and agency performance.
- Contribute to agency growth through proactive client development, thought leadership, referrals, case studies and support of new business opportunities.
- Demonstrate the agency values of Own It, Help Others Grow, Make A Difference and Find Solutions in interactions with clients, colleagues and partners.
Key Skills:
- Comprehensive level of media knowledge
- Demonstrates an understanding of industry trends and tactics for media planning and buying
- Good knowledge of Excel and PowerPoint
- Google Analytics
- Experian – location analyst
- Knowledge of Google Adwords and Meta Business Manager
- TGI & touchpoints (desirable)
To apply: Please submit a CV and covering letter outlining your interest in the role, as well as your salary expectations and notice period. Candidates will be considered as they apply. At Space & Time we value and celebrate the diversity of our people. We recognise the many benefits of a diverse workforce and strive for an inclusive workplace that empowers all our colleagues to thrive. Our search for the best talent fully encompasses and embraces these values and principles. Space & Time is a Disability Confident Employer and we encourage applications from candidates with disabilities.
Employees benefit from:
- Hybrid working
- Flexible working
- Denplan/Healthcare after 12 months' service
- Company pension scheme
- Interest free season ticket loans
- Discretionary bonus scheme
- Cycle2Work scheme
- Generous holiday allowance
- Extra days given off at Christmas
- Quarterly funded socials
- Award winning Inhouse Space Academy training and development
- Difference Days/Volunteering days
Performance Manager in Manchester employer: Space & Time
Space & Time is an exceptional employer that prioritises a supportive and inclusive work culture, fostering professional growth through its award-winning in-house training programmes. With a commitment to employee well-being, the company offers attractive benefits such as a pension scheme, discretionary bonuses, and extra days off during the festive season, all while working with top industry brands in a dynamic agency environment. Located across various UK cities, including London and Manchester, employees enjoy a flexible and enjoyable workplace that values collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Performance Manager in Manchester
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Space & Time and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Space & Time are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Space & Time on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Space & Time. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Performance Manager in Manchester
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Space & Time. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Space & Time:Show us that you’ve done your homework! In your application, briefly mention what you admire about Space & Time’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Space & Time
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Space & Time will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Space & Time, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
