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- Tasks: Support the Store Manager and ensure smooth store operations while providing excellent customer service.
- Company: Space Station Self Storage is a growing brand focused on delivering exceptional service and community engagement.
- Benefits: Enjoy staff discounts, a great bonus scheme, 30 days holiday, and a contributory pension scheme.
- Other info: Participate in charity work, dedicating 1% of your time to volunteering or fundraising.
- Why this job: Join a friendly team, develop your leadership skills, and make a positive impact in the community.
- Qualifications: Excellent communication skills, people management experience, and a good level of numeracy required.
The predicted salary is between 25800 - 30800 £ per year.
Join to apply for the Assistant Manager role at Space Station Self Storage.
Salary: £30,829
Location: West Bromwich (Handsworth)
The role:
Our managers play a key role in ensuring the smooth running of the store and providing customers with the Space Station service they know and love. Our Assistant Managers are responsible for supporting the Store Manager and taking on their responsibilities if they’re away, as well as taking ownership of other crucial aspects of the store and staff. This role is full-time, working 5 days out of 7, with some weekend and bank holiday working. West Bromwich is the latest addition to the Space Station portfolio, opening mid June, and will benefit from a significant bonus for on target performance.
Who we’re looking for:
- Likes variety, has excellent communication skills, and can provide exceptional customer service
- People management experience and self-motivation
- A good level of numeracy and organisation
What you’ll do:
Sales and Customer Service- Convert sales and help customers make informed decisions
- Achieve sales targets by maximising sales opportunities
- Provide stellar customer service, resolve complaints and address concerns, always keeping our values in mind
- Organise rotas, give sales training, delegate tasks and help with employee performance management
- Motivate staff, giving praise when things go well and helping them improve in the areas they need to
- Help others achieve their goals through leadership, giving encouragement and advice in how to meet budgets and get results
- Develop and grow the store alongside the manager, achieving revenue and growth targets
- Take full responsibility for the site when the manager is away, completing reports to give back to them upon their return
- Demonstrate an active approach, getting involved fully to achieve our joint goals faster and with an exciting urgency
- Ensure effective administration of the store so that company systems, policies and procedures are always adhered to
- Create and implement effective marketing plans, and monitoring and reviewing results at regular intervals
- Promote the store in the local community by networking and liaising with local shops and businesses
- Take pride in the site and maintaining excellent standards
- Keep the site safe and healthy for staff and customers
- Keep company systems, policies and procedures running smoothly, and assist with the creation and implementation of marketing plans to promote the store and create brand awareness
We’ve committed to Corporate Social Responsibility, meaning we all dedicate 1% of our working time to volunteering or raising funds for charity.
What we’ll give you:
- Staff discount on storage and retail products
- Training and development programme
- Great bonus scheme
- Contributory pension scheme
- 30 days holiday, including bank holidays
- Employee ‘free perks’ scheme
- Additional benefits after a qualifying period
About Us:
Space Station was acquired in 2020 by Heitman with the objective of growing the Space Station brand. We currently have stores across the UK, and always pride ourselves on our core values. We always strive to be friendly, helpful, reliable, trustworthy, and professional in all our interactions. Delivering standards of excellence is our vision at Space Station, and we look after our staff so they can deliver the best possible experience to our customers.
Space Station embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
Assistant Manager employer: Space Station Self Storage
Contact Detail:
Space Station Self Storage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Familiarise yourself with Space Station's core values and customer service standards. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs to show you're a great fit for the team.
✨Tip Number 2
Highlight your people management experience by sharing specific examples of how you've motivated and trained staff in previous roles. This will showcase your leadership skills and ability to take charge when the Store Manager is absent.
✨Tip Number 3
Network within the local community and engage with local businesses. This not only helps you understand the market better but also shows your proactive approach to promoting the store, which is a key aspect of the Assistant Manager role.
✨Tip Number 4
Prepare to discuss how you would handle customer complaints and resolve issues effectively. Being able to articulate your problem-solving strategies will demonstrate your commitment to providing exceptional customer service.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and people management. Use specific examples that demonstrate your ability to lead a team and achieve sales targets.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Assistant Manager role at Space Station Self Storage. Mention how your skills align with their core values of being friendly, helpful, and professional.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application reflects your ability to communicate effectively. Use clear and concise language, and consider including examples of how you've resolved customer complaints.
Highlight Your Leadership Experience: Emphasise any previous leadership roles or experiences where you motivated a team or managed staff performance. This will show that you're ready to take on responsibilities in the Store Manager's absence.
How to prepare for a job interview at Space Station Self Storage
✨Showcase Your People Management Skills
As an Assistant Manager, you'll be responsible for supervising and training employees. Be prepared to discuss your previous experience in managing teams, motivating staff, and how you've handled performance management. Share specific examples that highlight your leadership style.
✨Demonstrate Customer Service Excellence
Space Station values exceptional customer service. During the interview, provide examples of how you've resolved customer complaints or gone above and beyond to ensure customer satisfaction. This will show your commitment to maintaining the company's high standards.
✨Understand Sales Targets and Strategies
Familiarise yourself with sales strategies and how to achieve targets. Be ready to discuss how you would convert sales opportunities and help customers make informed decisions. Mention any relevant experience you have in achieving sales goals in previous roles.
✨Emphasise Your Organisational Skills
The role requires effective administration and organisation. Talk about your experience in creating rotas, implementing marketing plans, and ensuring compliance with company policies. Highlight any tools or methods you use to stay organised and efficient.