At a Glance
- Tasks: Be the friendly face of Space Station, helping customers and promoting our store.
- Company: Join a growing brand with a commitment to excellence and community.
- Benefits: Enjoy staff discounts, training, bonuses, and 30 days holiday.
- Other info: Embrace diversity and enjoy career growth in a dynamic environment.
- Why this job: Make a real impact in customer service while working in a supportive team.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 26685 - 32615 £ per year.
Salary: £27,976
Location: Stirchley
The role
Sales Advisors are central to everything we do at Space Station. You’re our friendly face, providing the information our customers need. You also promote the store within local communities and to businesses. This role is full-time, working 5 days out of 7, with some weekend and bank holiday working. This is a multi-site role, covering our stores in Stirchley and Handsworth.
Who we’re looking for
- Thrives in a team environment
- Excellent communication skills and loves talking to customers
- A good level of numeracy and self-motivation
What you’ll do
Sales and Customer Service- Convert sales and help customers make informed decisions
- Achieve sales targets by maximising sales opportunities
- Provide outstanding customer service, always keeping our values in mind
- Handle new enquiries, complete contracts and chase debts
- Liaise with the removals contractor when required, use the removals calendar
- Take pride in the site and maintaining excellent standards
- Reconcile cash, credit card, Direct Debit and BACS payments
We’ve committed to Corporate Social Responsibility, meaning we all dedicate 1% of our working time to volunteering or raising funds for charity.
What we’ll give you
- Staff discount on storage and retail products
- Training and development programme
- Great bonus scheme
- Contributory pension scheme
- 30 days holiday, including bank holidays
- Employee ‘free perks’ scheme
- Additional benefits after a qualifying period
About us
Space Station was acquired in 2020 by Heitman with the objective of growing the Space Station brand. We currently have stores across the UK, and always pride ourselves on our core values. We always strive to be friendly, helpful, reliable, trustworthy, and professional in all our interactions. Delivering standards of excellence is our vision at Space Station, and we look after our staff so they can deliver the best possible experience to our customers. Space Station embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
Customer Sales Advisor Store Team · Stirchley, West Bromwich (Handsworth) employer: Space Station Ltd
Space Station is an excellent employer located in Winnersh Triangle, offering a vibrant work culture that prioritises creativity and community engagement. With a strong commitment to employee growth through training programmes and a generous benefits package including 32 days of holiday and a contributory pension scheme, we ensure our team members feel valued and supported. Our dedication to Corporate Social Responsibility allows employees to contribute to meaningful charity initiatives, making this role not just a job, but a rewarding career path.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sales Advisor Store Team · Stirchley, West Bromwich (Handsworth)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Space Station Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Space Station Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Sales Advisor Store Team · Stirchley, West Bromwich (Handsworth)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Space Station Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Space Station Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Space Station Ltd!
How to prepare for a job interview at Space Station Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
