At a Glance
- Tasks: Lead the store team, ensuring excellent customer service and achieving sales targets.
- Company: Join a vibrant team at Space Station, committed to diversity and community.
- Benefits: Enjoy staff discounts, training programmes, bonuses, and 30 days holiday.
- Other info: Participate in charity work and enjoy a supportive workplace culture.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Experience in people management and a passion for customer service.
The predicted salary is between 31600 - 31600 € per year.
Salary: £31,600
Location: Handsworth
The role
Our managers play a key role in ensuring the smooth running of the store and providing customers with the Space Station service they know and love. Our Assistant Managers are responsible for supporting the Store Manager and taking on their responsibilities if they’re away – as well as taking ownership of other crucial aspects of the store and staff. This role is full-time, working 5 days out of 7, with some weekend and bank holiday working.
Who we’re looking for
- Likes variety, has excellent communication skills, and can provide exceptional customer service
- People management experience and self-motivation
- A good level of numeracy and organisation
What you’ll do
Sales and Customer Service- Convert sales and help customers make informed decisions
- Achieve sales targets by maximising sales opportunities
- Provide stellar customer service, resolve complaints and address concerns, always keeping our values in mind
- Organise rotas, give sales training, delegate tasks and help with employee performance management
- Motivate staff, giving praise when things go well and helping them improve in the areas they need to
- Help others achieve their goals through leadership, giving encouragement and advice in how to meet budgets and get results
- Develop and grow the store alongside the manager, achieving revenue and growth targets
- Take full responsibility for the site when the manager is away, completing reports to give back to them upon their return
- Demonstrate an active approach, getting involved fully to achieve our joint goals faster and with an exciting urgency
- Ensure effective administration of the store so that company systems, policies and procedures are always adhered to
- Create and implement effective marketing plans, and monitoring and reviewing results at regular intervals
- Promote the store in the local community by networking and liaising with local shops and businesses
- Take pride in the site and maintaining excellent standards
- Keep the site safe and healthy for staff and customer
- Keep company systems, policies and procedures running smoothly, and assist with the creation and implementation of marketing plans to promote the store and create brand awareness
- Promote the store in the local community by networking and liaising with local shops and businesses
We’ve committed to Corporate Social Responsibility, meaning we all dedicate 1% of our working time to volunteering or raising funds for charity.
What we’ll give you
- Staff discount on storage and retail products
- Training and development programme
- Great bonus scheme
- Contributory pension scheme
- 30 days holiday, including bank holidays
- Employee ‘free perks’ scheme
- Additional benefits after a qualifying period
Equal Opportunity
Space Station embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
Assistant Manager Store Team · West Bromwich (Handsworth) employer: Space Station Ltd
At Space Station, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Handsworth that fosters personal and professional growth. Our Assistant Managers enjoy competitive salaries, comprehensive training programmes, and a generous benefits package, including a contributory pension scheme and 30 days of holiday. With a commitment to Corporate Social Responsibility, our team members also have the unique opportunity to engage in community service, making their work both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager Store Team · West Bromwich (Handsworth)
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, so don’t just memorise answers. Think about how your experiences relate to the role of Assistant Manager and be ready to share those stories.
✨Tip Number 3
Dress the part! Make sure your outfit reflects the professional yet approachable vibe of the store. First impressions matter, and looking sharp can give you that extra boost of confidence when meeting the hiring team.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple way to express your appreciation for the opportunity and reiterate your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Assistant Manager Store Team · West Bromwich (Handsworth)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Assistant Manager role. Highlight your people management experience and any relevant skills that match what we're looking for, like excellent communication and customer service.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you've achieved sales targets or improved team performance in previous roles. We love seeing how you’ve made a difference!
Be Authentic:Let your personality shine through in your application. We value authenticity and want to get a sense of who you are beyond your qualifications. Share your passion for customer service and teamwork!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get you on board with the Space Station family!
How to prepare for a job interview at Space Station Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of an Assistant Manager. Familiarise yourself with the key tasks like sales conversion, staff training, and customer service. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your People Skills
Since this role involves managing a team, be ready to discuss your experience in people management. Think of specific examples where you've motivated staff or resolved conflicts. Highlighting your communication skills and ability to lead will set you apart from other candidates.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like dealing with a difficult customer or managing staff performance. Practise your responses to these scenarios, focusing on how you would apply the company's values and maintain excellent customer service.
✨Demonstrate Your Organisational Skills
As an Assistant Manager, you'll need to juggle various tasks. Be prepared to discuss how you stay organised, manage rotas, and implement marketing plans. Sharing examples of how you've successfully managed multiple responsibilities will show that you're up for the challenge.
