At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and exceed sales targets.
- Company: Join Space NK, the ultimate destination for innovative beauty brands.
- Benefits: Enjoy competitive salary, generous time off, and up to 50% employee discount.
- Other info: Access training opportunities and wellness benefits to support your growth.
- Why this job: Be part of a thriving community that values creativity and customer satisfaction.
- Qualifications: Strong leadership, communication skills, and a passion for beauty.
The predicted salary is between 30000 - 40000 £ per year.
The Supervisor's main responsibility is to assist the management team to maximise sales and profitability whilst supporting and retaining a high performing team.
Responsibilities:
- Supporting the team to ensure a 'customer first' experience is delivered consistently.
- Exceeding sales targets and the company acquisition target for N.dulge.
- Supporting stock file accuracy – adhering to all stock handling policies to ensure stock accuracy and minimise stock loss.
- Ensuring team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement.
- Communicating clearly and concisely with all internal and external business partners to drive business opportunities.
- Actively identifying innovative opportunities to maximise the business.
- Confidently analysing all available business reports to review weekly, monthly and yearly performance.
- Supporting the store recruitment process, retaining diverse teams that deliver our 'customer first' experience.
- Creating an inclusive, welcoming and approachable environment for employees to thrive in.
- Confidently delivering feedback and escalating any performance issues to the Store Manager or Assistant Manager.
- Coaching and developing the team to achieve their full potential.
- Ensuring the store is maintained in line with Company policies and procedures.
- Able to deliver a 'customer first' experience, demonstrating leadership to coach and motivate their team.
- Able to understand and analyse commercial reports to drive business opportunities.
- Able to identify key performance behaviours and competencies within the team.
- Strong communication skills.
- Strong prioritising and organisational skills.
- Values honesty and integrity in working relationships.
- Able to manage change.
- Flexible to meet rapidly changing priorities and deadlines.
- Able to delegate tasks and follow up effectively to ensure completion.
As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery. Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.
Benefits:
- Competitive salary, reviewed annually.
- Generous time off, up to 25 days annually.
- Access to an employee discount at Space NK of up to 50% off products, brand dependent.
- A range of Health & wellness benefits, with support for physical, mental & financial wellbeing.
- Access to training and development opportunities from our education team and brand partners to support your growth and development.
- Access to additional third-party discounts across shopping, health, lifestyle and wellbeing.
- Refer a friend's bonus scheme.
Supervisor Richmond employer: Space NK
At Space NK, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises a 'customer first' experience while fostering a supportive and inclusive environment for our team. With competitive salaries, generous time off, and extensive training and development opportunities, we empower our employees to thrive and reach their full potential in the heart of Richmond, a bustling hub for beauty discovery. Join us to be part of a community that values innovation, integrity, and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor Richmond
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Supervisor role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Make sure you can articulate how your experience aligns with their 'customer first' approach and how you can help exceed sales targets.
✨Tip Number 3
Practice your communication skills! Being able to clearly express your ideas and experiences is key. Consider doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Supervisor Richmond
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, make sure to highlight your commitment to delivering a 'customer first' experience. We love candidates who can demonstrate their enthusiasm for helping customers and creating a welcoming environment.
Be Specific About Your Achievements:Don’t just say you’ve met sales targets; tell us how you did it! Use specific examples from your past experiences that showcase your ability to exceed targets and support team performance. This helps us see the impact you could have at StudySmarter.
Communicate Clearly and Concisely:Your written application is your first chance to impress us, so make sure it’s clear and to the point. Use straightforward language and avoid jargon. We appreciate candidates who can communicate effectively, just like we do with our teams and partners.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position right there!
How to prepare for a job interview at Space NK
✨Know Your Numbers
Make sure you’re familiar with key performance indicators like sales targets, ATV, and conversion rates. Being able to discuss how you've met or exceeded these in past roles will show that you understand the business side of things.
✨Customer First Mindset
Prepare examples of how you've delivered a 'customer first' experience in previous jobs. Think about specific situations where you went above and beyond for customers, as this aligns perfectly with the company's values.
✨Team Development Focus
Be ready to talk about your experience in coaching and developing team members. Share stories that highlight your leadership style and how you’ve helped others achieve their potential, as this is crucial for the Supervisor role.
✨Communication is Key
Practice clear and concise communication. You’ll need to demonstrate your ability to communicate effectively with both your team and external partners. Consider role-playing common scenarios to boost your confidence.
