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- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive sales.
- Company: Join Space NK, the ultimate destination for innovative beauty brands.
- Benefits: Enjoy competitive salary, generous time off, and up to 50% employee discount.
- Other info: Flexible environment with opportunities for training and career development.
- Why this job: Be part of a thriving community that celebrates beauty and personal growth.
- Qualifications: Strong leadership, communication skills, and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
If you love beauty, you're in the right place. As the ultimate curator of over 100 of the most in‑demand, highly innovative and boundary‑pushing beauty brands, we are the go‑to destination for worldwide beauty discovery. Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.
The Supervisor's main responsibility is to assist the management team to maximise sales and profitability whilst supporting and retaining a high performing team.
About you- Able to deliver a 'customer first' experience, demonstrating leadership to coach and motivate their team
- Able to understand and analyse commercial reports to drive business opportunities
- Able to identify key performance behaviours and competencies within the team
- Strong communication skills
- Strong prioritising and organisational skills
- Values honesty and integrity in working relationships
- Able to manage change
- Flexible to meet rapidly changing priorities and deadlines
- Able to delegate tasks and follow up effectively to ensure completion
- Supporting the team to ensure a 'customer first' experience is delivered consistently
- Exceeding sales targets and the company acquisition target for N.dulge
- Supporting stock file accuracy – adhering to all stock handling policies to ensure stock accuracy and minimise stock loss
- Ensuring team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement
- Communicating clearly and concisely with all internal and external business partners to drive business opportunities
- Actively identifying innovative opportunities to maximise the business
- Confidently analysing all available business reports to review weekly, monthly and yearly performance
- Supporting the store recruitment process, retaining diverse teams that deliver our 'customer first' experience
- Creating an inclusive, welcoming and approachable environment for employees to thrive in
- Confidently delivering feedback and escalating any performance issues to the Store Manager or Assistant Manager
- Coaching and developing the team to achieve their full potential
- Ensuring the store is maintained in line with Company policies and procedures
- A competitive salary, reviewed annually
- Generous time off, up to 25 days annually
- Access to an employee discount at Space NK of up to 50% off products, brand dependent
- A range of health & wellness benefits, with support for physical, mental & financial wellbeing
- Access to training and development opportunities from our education team and brand partners to support your growth and development
- Access to additional third‑party discounts across shopping, health, lifestyle and wellbeing
- Refer a friend's bonus scheme
Space NK are an equal opportunities employer. Please note that only successful candidates will be contacted. All applicants must have the right to live and work in the UK.
Supervisor (Fixed Term - 37.5 hours) employer: Space NK
Contact Detail:
Space NK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor (Fixed Term - 37.5 hours)
✨Tip Number 1
Get to know the company inside out! Research Space NK's values, products, and customer experience. This way, when you walk into that interview, you can show off your passion for beauty and how you can contribute to their 'customer first' approach.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your leadership skills and ability to motivate a team, as these are key for the Supervisor role.
✨Tip Number 3
Don’t forget to ask questions during your interview! Show your interest by asking about team dynamics, sales targets, and how they support employee development. It’s a great way to demonstrate your commitment to creating an inclusive environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Space NK family and ready to dive into the beauty world with us.
We think you need these skills to ace Supervisor (Fixed Term - 37.5 hours)
Some tips for your application 🫡
Show Your Passion for Beauty: When writing your application, let your love for beauty shine through! Share why you're excited about working with innovative brands and how you can contribute to our community at Space NK.
Highlight Your Customer-First Approach: Make sure to emphasise your commitment to delivering a 'customer first' experience. Use examples from your past roles where you've gone above and beyond to support customers and enhance their experience.
Demonstrate Leadership Skills: As a Supervisor, you'll be leading a team, so don’t forget to showcase your leadership abilities. Talk about times when you've coached or motivated others, and how you’ve helped them achieve their goals.
Keep It Clear and Concise: We appreciate clarity! Make your application easy to read by keeping your language straightforward and to the point. Avoid jargon and ensure your key skills and experiences stand out.
How to prepare for a job interview at Space NK
✨Know Your Beauty Brands
Before the interview, take some time to research the beauty brands that Space NK curates. Familiarise yourself with their unique selling points and any recent innovations. This will not only show your passion for beauty but also demonstrate your commitment to understanding the products you'll be working with.
✨Emphasise Customer Experience
Since the customer is at the heart of everything, prepare examples from your past experiences where you delivered exceptional customer service. Think about how you can relate these experiences to the 'customer first' approach that Space NK values. Be ready to discuss how you would coach your team to do the same.
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to motivate and develop your team. Prepare to share specific instances where you've successfully led a team or managed change. Highlight your ability to delegate tasks effectively and follow up to ensure completion, as this aligns with the role's responsibilities.
✨Analyse and Discuss Business Reports
Brush up on your skills in analysing commercial reports. Be prepared to discuss how you would use data to drive business opportunities and meet sales targets. Showing that you can interpret key performance indicators will demonstrate your analytical skills and readiness for the role.