At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive sales.
- Company: Join Space NK, the ultimate destination for innovative beauty brands.
- Benefits: Enjoy competitive salary, generous time off, and up to 50% employee discount.
- Other info: Opportunities for training and development in a supportive environment.
- Why this job: Be part of a thriving community that celebrates beauty and personal growth.
- Qualifications: Strong leadership, communication, and organisational skills required.
The predicted salary is between 25000 - 30000 £ per year.
If you love beauty, you’re in the right place. As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery. Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.
Supervisor Overview
The Supervisor's main responsibility is to assist the management team to maximise sales and profitability whilst supporting and retaining a high performing team.
About You
- Able to deliver a ‘customer first’ experience, demonstrating leadership to coach and motivate their team
- Able to understand and analyse commercial reports to drive business opportunities
- Able to identify key performance behaviours and competencies within the team
- Strong communication skills
- Strong prioritising and organisational skills
- Values honesty and integrity in working relationships
- Able to manage change
- Flexible to meet rapidly changing priorities and deadlines
- Able to delegate tasks and follow up effectively to ensure completion
Role Responsibilities
- Supporting the team to ensure a ‘customer first’ experience is delivered consistently
- Exceeding sales targets and the company acquisition target for N.dulge
- Supporting stock file accuracy – adhering to all stock handling policies to ensure stock accuracy and minimise stock loss
- Ensuring team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement
- Communicating clearly and concisely with all internal and external business partners to drive business opportunities
- Actively identifying innovative opportunities to maximise the business
- Confidently analysing all available business reports to review weekly, monthly and yearly performance
- Supporting the store recruitment process, retaining diverse teams that deliver our ‘customer first’ experience
- Creating an inclusive, welcoming and approachable environment for employees to thrive in
- Confidently delivering feedback and escalating any performance issues to the Store Manager or Assistant Manager
- Coaching and developing the team to achieve their full potential
- Ensuring the store is maintained in line with Company policies and procedures
Our Benefits
- A Competitive salary, reviewed annually
- Generous time off, up to 25 days annually
- Access to an employee discount at Space NK of up to 50% off products, brand dependent
- A range of Health & wellness benefits, with support for physical, mental & financial wellbeing
- Access to training and development opportunities from our education team and brand partners to support your growth and development
- Access to additional third-party discounts across shopping, health, lifestyle and wellbeing
- Refer a friend's bonus scheme.
Equal Opportunities
Space NK are an equal opportunities employer. Please note that only successful candidates will be contacted. All applicants must have the right to live and work in the UK.
Supervisor Edinburgh St James Quarter (37.5 hours) employer: Space NK
At Space NK, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises customer experience and employee development. Located in the bustling Edinburgh St James Quarter, our team enjoys generous benefits including up to 25 days of annual leave, substantial employee discounts, and comprehensive health and wellness support. We are committed to fostering an inclusive environment where every team member can thrive and grow, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor Edinburgh St James Quarter (37.5 hours)
✨Tip Number 1
Get to know the company inside out! Research Space NK, their values, and the beauty brands they carry. This way, when you walk into that interview, you can show off your passion for beauty and how you fit into their customer-first approach.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your leadership skills and how you can motivate a team to exceed sales targets – that's what they're looking for!
✨Tip Number 3
Don’t forget to ask questions during your interview! Show your interest by asking about the team dynamics or how they measure success in delivering that ‘customer first’ experience. It’ll make you stand out as someone who’s genuinely invested.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the Space NK family. Let’s get you that supervisor role!
We think you need these skills to ace Supervisor Edinburgh St James Quarter (37.5 hours)
Some tips for your application 🫡
Show Your Passion for Beauty:When writing your application, let your love for beauty shine through! Share why you’re excited about working with innovative brands and how you can contribute to creating a fantastic customer experience.
Highlight Your Leadership Skills:Make sure to mention any previous experience where you've led a team or coached others. We want to see how you can motivate and support your colleagues to deliver that all-important ‘customer first’ experience.
Be Data Savvy:Since understanding commercial reports is key, don’t shy away from mentioning any experience you have with analysing data. Show us how you can use insights to drive sales and improve performance!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen to join our Space NK family!
How to prepare for a job interview at Space NK
✨Know Your Beauty Brands
Before the interview, take some time to research the beauty brands that Space NK curates. Familiarise yourself with their unique selling points and any recent innovations. This will not only show your passion for beauty but also demonstrate your commitment to understanding the products you'll be working with.
✨Customer First Mindset
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you can relate these stories to the 'customer first' philosophy that Space NK values. Being able to articulate how you prioritise customer satisfaction will set you apart.
✨Showcase Leadership Skills
As a Supervisor, you'll need to lead and motivate your team. Be ready to discuss your leadership style and provide specific instances where you've successfully coached or developed team members. Highlighting your ability to inspire others will resonate well with the interviewers.
✨Analyse and Discuss Performance Metrics
Brush up on your understanding of commercial reports and key performance indicators. Be prepared to discuss how you've used data to drive business opportunities in previous roles. Showing that you can analyse and act on performance metrics will demonstrate your strategic thinking and business acumen.
