At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive sales.
- Company: Join Space NK, the ultimate destination for innovative beauty brands.
- Benefits: Enjoy competitive salary, generous time off, and up to 50% employee discount.
- Other info: Flexible environment with opportunities for training and career development.
- Why this job: Be part of a thriving community that celebrates beauty and personal growth.
- Qualifications: Strong leadership, communication skills, and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
If you love beauty, you’re in the right place. As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery. Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.
The Supervisor's main responsibility is to assist the management team to maximise sales and profitability whilst supporting and retaining a high performing team.
About You
- Able to deliver a ‘customer first’ experience, demonstrating leadership to coach and motivate their team
- Able to understand and analyse commercial reports to drive business opportunities
- Able to identify key performance behaviours and competencies within the team
- Strong communication skills
- Strong prioritising and organisational skills
- Values honesty and integrity in working relationships
- Able to manage change
- Flexible to meet rapidly changing priorities and deadlines
- Able to delegate tasks and follow up effectively to ensure completion
Role Responsibilities
- Supporting the team to ensure a ‘customer first’ experience is delivered consistently
- Exceeding sales targets and the company acquisition target for N.dulge
- Supporting stock file accuracy – adhering to all stock handling policies to ensure stock accuracy and minimise stock loss
- Ensuring team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement
- Communicating clearly and concisely with all internal and external business partners to drive business opportunities
- Actively identifying innovative opportunities to maximise the business
- Confidently analysing all available business reports to review weekly, monthly and yearly performance
- Supporting the store recruitment process, retaining diverse teams that deliver our ‘customer first’ experience
- Creating an inclusive, welcoming and approachable environment for employees to thrive in
- Confidently delivering feedback and escalating any performance issues to the Store Manager or Assistant Manager
- Coaching and developing the team to achieve their full potential
- Ensuring the store is maintained in line with Company policies and procedures
Our Benefits
- A Competitive salary, reviewed annually
- Generous time off, up to 25 days annually
- Access to an employee discount at Space NK of up to 50% off products, brand dependent
- A range of Health & wellness benefits, with support for physical, mental & financial wellbeing
- Access to training and development opportunities from our education team and brand partners to support your growth and development
- Access to additional third-party discounts across shopping, health, lifestyle and wellbeing
- Refer a friend's bonus scheme.
Equal Opportunities
Space NK are an equal opportunities employer. Please note that only successful candidates will be contacted. All applicants must have the right to live and work in the UK.
Supervisor West Quay Southampton (37.5 hours) employer: Space NK
At Space NK, we pride ourselves on being a leading beauty destination that fosters a vibrant and inclusive work culture. Our commitment to employee growth is evident through extensive training opportunities and a generous benefits package, including up to 50% off products and up to 25 days of annual leave. Located in the bustling West Quay Southampton, our team thrives in a dynamic environment where customer satisfaction is paramount, making it an exciting place for those passionate about beauty to develop their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor West Quay Southampton (37.5 hours)
✨Tip Number 1
Get to know the company inside out! Research Space NK, their values, and the beauty brands they carry. This way, when you walk into that interview, you can show off your passion for beauty and how you fit into their customer-first approach.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your leadership skills and ability to motivate a team, as these are key for the Supervisor role.
✨Tip Number 3
Don’t forget to ask questions during your interview! Show your interest by asking about the team dynamics and how they measure success. This not only helps you understand the role better but also shows you’re genuinely interested in contributing to their goals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and keen to be part of the Space NK community right from the start.
We think you need these skills to ace Supervisor West Quay Southampton (37.5 hours)
Some tips for your application 🫡
Show Your Passion for Beauty:When writing your application, let your love for beauty shine through! Share why you’re excited about working with innovative brands and how you can contribute to creating a fantastic customer experience.
Highlight Your Leadership Skills:Make sure to mention any experience you have in coaching or motivating teams. We want to see how you can support our high-performing team and help them thrive in a customer-first environment.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to communicate your skills and experiences, especially those that relate to sales targets and team performance.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with Space NK.
How to prepare for a job interview at Space NK
✨Know Your Beauty Brands
Familiarise yourself with the beauty brands that Space NK curates. Understand their unique selling points and what makes them stand out. This knowledge will not only impress your interviewers but also show your genuine passion for the industry.
✨Demonstrate Customer-Centric Thinking
Prepare examples of how you've delivered exceptional customer service in the past. Think about situations where you went above and beyond to meet customer needs, as this aligns perfectly with the 'customer first' ethos that Space NK values.
✨Showcase Leadership Skills
Be ready to discuss your experience in coaching and motivating teams. Share specific instances where you successfully led a team to achieve sales targets or improved performance, highlighting your ability to inspire others.
✨Analyse and Discuss Business Metrics
Brush up on your understanding of key performance indicators like sales targets and stock accuracy. Be prepared to talk about how you've used data to drive business decisions in previous roles, as this will demonstrate your analytical skills and commercial awareness.
