Senior Customer Insight Analyst (Brand Data Sharing)

If you love beauty, you're in the right place. Space NK curates over 100 in-demand, innovative beauty brands and is the go-to destination for worldwide beauty discovery. Through our neighbourhood stores, online presence and loyalty scheme, we have built a thriving beauty community. The customer is at the heart of everything we do, and we aim to offer what they need to explore, experiment, and enjoy our brands.

We are looking for a dynamic and experienced Senior Customer Insight Analyst to join our Customer Insights Team to support our expanding data sharing program with brand partners. Reporting to the Senior Customer Insights Manager, you will be leading the data sharing program to support its strong growth. Working closely with the CRM Team and our Category Teams, your main role is to help brands gain deeper insights into their customers, driving further investment in our business.

You will have experience extracting insights from data and presenting digestible, actionable insights to internal and external stakeholders. You will have strong experience from a multi-channel retailer or agency, using tools such as SQL, Qliksense, R, FastStats or similar. In addition to your role on the data sharing program, you will provide internal customer insights and reporting to the business. As a business underpinned by robust analysis and an established test-and-learn cycle, you will be a key contributor to major business decisions. You will have excellent commercial acumen and your work will be understood by audiences from the CRM team to board level.

Main Duties and Responsibilities

• Ownership of external brand relationships from a data sharing perspective
• Ownership of regular reports provided to our Brands
• Generate insights that will drive growth of our brands and more investment in our business
• Generate insights and recommend actions internally that help to retain our customers
• Deliver and present analysis and actionable insight to external Brands and Category functions which are commercially viable and will deliver a material impact
• Work in collaboration with the CRM team to recommend insight-driven actions to brands on the data sharing program
• Engage and work closely with internal and external stakeholders to scope analysis projects and design the best solution for their business challenge
• Support the CRM and Category teams with their customer insights at brand and category level to help them achieve their business goals
• Continuously improve existing reporting methods within Space NK. Improve the efficiency of existing reporting methods using data visualisation and advanced techniques in SQL, Microsoft Excel and the provision of QlikSense dashboards
• Provide guidance and support to a customer analyst. Once settled in role you will also be responsible for line management of the customer analyst

Experience Required

• Strong IT and analytical software skills, with advanced knowledge of Excel
• 3+ years of experience in a similar customer analytics insight role with a focus on external brand data sharing
• Since the role is primarily brand facing, you will have extensive experience presenting to a range of external stakeholders
• Strong project management skills to coordinate concurrent projects across multiple brands on the data sharing program
• Experience generating and sharing meaningful customer insights across business categories and to multiple stakeholders (up to director level) to drive business decisions and trading plans
• Strong Retail / FMCG and Loyalty program experience preferred
• Significant experience in handling large and disparate data sets and the ability to understand, interpret, and translate this data into meaningful insight
• Strong knowledge of SQL on structured data is essential
• Experience using data visualization software is preferable (e.g. Qlik Sense, Tableau)
• Knowledge of CRM platforms is preferable but not essential

Personal Attributes

• Excellent problem-solving abilities, able to interpret data and communicate findings effectively to a variety of audiences
• Strong technical knowledge with the ability to adopt new platforms quickly
• Ability to draw insights from complex data involving multiple brands and territories
• Take data from all sources available (CRM data, surveys, web analytics, promotional data, market research) to provide concise and relevant information to key stakeholders
• Present analysis in a way accessible to both technical and non-technical audiences to inform business decisions
• Balance attention to detail with the ability to grasp the bigger picture
• Versatile with a broad skill-set across applications
• Solid understanding of drivers behind retail and e-commerce in the context of a luxury brand
• Excellent collaboration skills and ability to build relationships with partners across the business
• Proactive with a can-do attitude
• Expert in managing multiple stakeholders and driving action from insights
• High numeracy and attention to detail
• Confidence to push ideas and challenge current ways of working

Please note that only successful candidates will be contacted. All applicants must have the right to live and work in the UK.

If you want to find out more about Space NK, our benefits, and our pledges on Diversity, Inclusion and Belonging, please visit our website. Space NK is an equal opportunities employer.