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For Companies At a Glance
- Tasks: Oversee stock control and operational processes in a fast-paced beauty retail environment.
- Company: Join Space NK, a leading destination for innovative beauty brands and community engagement.
- Benefits: Enjoy a dynamic work culture with opportunities for training and development.
- Why this job: Be part of a vibrant team that prioritises customer experience and embraces change.
- Qualifications: Previous retail operations experience preferred; strong organisational and communication skills required.
- Other info: This role is based in a new store on Oxford Street, perfect for beauty enthusiasts!
The predicted salary is between 30000 - 42000 £ per year.
We are so excited to be opening a new store on Oxford Street! If you love beauty, you're in the right place. As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery. Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.
Operations Supervisor Overview
As an Operations Supervisor, you will be an expert in your area of responsibility, overseeing stock control and all operational processes relating to stock, all whilst upholding exceptional store standards. The pace is fast moving and dynamic, which requires high levels of productivity, and outstanding performance against required business KPIs to deliver a seamless support service to the store. You will be the primary contact between Head Office and the store, ensuring that all stock opportunities are communicated. You will communicate business risks regarding stock directly to your line manager and Regional Manager. Training will form part of your role, working with the store team to upskill their knowledge in stock processes, ensuring commercial awareness within the team, and that all stock compliances are adhered to consistently. Stock loss prevention, stock damage prevention, and general stock safety will be your responsibility; therefore, you will maintain all stock areas back of house & on the shop floor.
About You
- Previous experience within retail operations preferred.
- Strong organisational skills and attention to detail.
- Ability to deliver a 'customer first' experience.
- Team player with the ability to work alone.
- Always lead by example, focusing on evolving the store opportunities.
- Flexibility to meet rapidly changing priorities and deadlines.
- Able to build strong and effective relationships.
- Excellent communication skills.
- Ability to understand store targets and KPIs.
- Embraces change.
- Professional approach.
- Excellent planning and time management capabilities.
Role Responsibilities
- Ensure that all stock processes and procedures are maintained within the store.
- Training the existing team and any new starters to adhere to all stock handling policies, and health & safety policies.
- Work towards a minimum stock loss, raising stock discrepancies, following up all enquiries to ensure stock file accuracy.
- Ensure all daily deliveries are effectively counted, checked, discrepancies reported, and replenishment seamlessly executed throughout the store.
- Ensure all recalls, price changes and stock related queries are dealt with in a timely manner & communicated to the wider team.
- Work in accordance with relevant Company policies and procedures, always ensuring stock compliance.
- Manage stock on the sales floor including managing the discount process for damaged products.
- Maintain all stock areas within the store, housekeeping, and ensuring that all cupboards have functional locks (where applicable).
- Prepare and manage stock takes and weekly cycle counts.
- Support on the shop floor during peak business hours and when needed act as a Keyholder.
- Order testers for the store, ensuring an efficient and organised process is in place, to ensure testers are available for customers.
- Supply ordering to include packaging, hygiene, stationery etc.
- Support the Store Management team with Gratis and Grot policy and process.
Space NK are an equal opportunities employer. Please note that only successful candidates will be contacted. All applicants must have the right to live and work in the UK.
Operations Supervisor (37.5 Hours) employer: Space NK
Contact Detail:
Space NK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Supervisor (37.5 Hours)
✨Tip Number 1
Familiarise yourself with the latest trends in beauty and retail operations. Being knowledgeable about the brands and products you’ll be overseeing will not only impress during interviews but also show your passion for the industry.
✨Tip Number 2
Network with current employees or professionals in the beauty retail sector. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Demonstrate your organisational skills by preparing a mock stock management plan. This will showcase your ability to handle stock processes effectively and highlight your proactive approach to potential challenges.
✨Tip Number 4
Be ready to discuss specific examples of how you've improved stock control or operational efficiency in previous roles. Concrete examples will help illustrate your experience and capability to meet the demands of the Operations Supervisor position.
We think you need these skills to ace Operations Supervisor (37.5 Hours)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail operations, stock management, and customer service. Use specific examples that demonstrate your organisational skills and ability to meet KPIs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for beauty and retail. Mention how your previous experiences align with the responsibilities of the Operations Supervisor role and express your enthusiasm for joining Space NK.
Highlight Key Skills: In your application, emphasise your strong communication skills, attention to detail, and ability to train and lead a team. These are crucial for the Operations Supervisor position and should be clearly articulated.
Showcase Flexibility and Adaptability: Demonstrate your ability to adapt to changing priorities and work under pressure. Provide examples from past roles where you successfully managed multiple tasks or responded to unexpected challenges.
How to prepare for a job interview at Space NK
✨Show Your Passion for Beauty
Make sure to express your enthusiasm for the beauty industry during the interview. Share any personal experiences or knowledge about beauty brands that resonate with you, as this will demonstrate your genuine interest in the role and the company.
✨Highlight Your Organisational Skills
As an Operations Supervisor, strong organisational skills are crucial. Be prepared to discuss specific examples from your previous roles where you successfully managed stock processes or improved operational efficiency. This will showcase your ability to handle the fast-paced environment.
✨Demonstrate Team Leadership
Talk about your experience in training and leading teams. Provide examples of how you've upskilled team members or improved their performance. This will illustrate your capability to lead by example and foster a collaborative work environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding stock management and compliance. Prepare scenarios where you had to address stock discrepancies or implement health and safety policies, as this will show your readiness for the responsibilities of the role.
