At a Glance
- Tasks: Oversee stock control and operational processes while maintaining exceptional store standards.
- Company: Join Space NK, a leading destination for innovative beauty brands and community engagement.
- Benefits: Enjoy flexible hours, a vibrant work culture, and opportunities for personal growth.
- Other info: Space NK is an equal opportunities employer committed to diversity and inclusion.
- Why this job: Be part of a dynamic team that prioritises customer experience and embraces change.
- Qualifications: Previous retail operations experience preferred; strong organisational and communication skills required.
The predicted salary is between 30000 - 42000 £ per year.
Operations Supervisor Overview
As an Operations Supervisor, you will be an expert in your area of responsibility, overseeing stock control and all operational processes relating to stock, whilst upholding exceptional store standards. The pace is fast‑moving and dynamic, requiring high levels of productivity and outstanding performance against required business KPIs to deliver a seamless support service to the store. You will be the primary contact between Head Office and the store, ensuring that all stock opportunities are communicated. You will communicate business risks regarding stock directly to your line manager and Regional Manager. Training will form part of your role, working with the store team to upskill their knowledge in stock processes, ensuring commercial awareness within the team, and that all stock compliances are adhered to consistently. Stock loss prevention, stock damage prevention and general stock safety will be your responsibility; therefore, you will maintain all stock areas back of house and on the shop floor.
About you
- Previous experience within retail operations preferred.
- Strong organisational skills and attention to detail.
- Ability to deliver a 'customer first' experience.
- Team player with the ability to work alone.
- Always lead by example, focusing on evolving the store opportunities.
- Flexibility to meet rapidly changing priorities and deadlines.
- Able to build strong and effective relationships.
- Excellent communication skills.
- Ability to understand store targets and KPIs.
- Embraces change.
- Professional approach.
- Excellent planning and time management capabilities.
Role Responsibilities
- Ensure that all stock processes and procedures are maintained within the store, training the existing team and any new starters to adhere to all stock handling policies, and health & safety policies.
- Work towards a minimum stock loss, raising stock discrepancies, following up all enquiries to ensure stock file accuracy.
- Ensure all daily deliveries are effectively counted, checked, discrepancies reported, and replenishment is seamlessly executed throughout the store.
- Ensure all recalls, price changes and stock‑related queries are dealt with in a timely manner and communicated to the wider team.
- Work in accordance with relevant company policies and procedures, always ensuring stock compliance.
- Manage stock on the sales floor, including managing the discount process for damaged products.
- Maintain all stock areas within the store, housekeeping, and ensuring that all cupboards have functional locks (where applicable).
- Prepare and manage stock takes and weekly cycle counts.
- Support on the shopfloor during peak business hours and when needed act as a keyholder.
- Order testers for the store, ensuring an efficient and organised process is in place, to ensure testers are available for customers.
- Supply ordering for packaging, hygiene, stationery, etc.
- Support the Store Management team with Gratis and Grot policy and process.
Our Benefits
- A competitive salary, reviewed annually.
- Generous time off, up to 25 days annually.
- Access to an employee discount at Space NK of up to 50% off products, brand dependent.
- A range of health & wellness benefits, with support for physical, mental & financial well‑being.
- Access to training and development opportunities from our education team and brand partners to support your growth and development.
- Access to additional third‑party discounts across shopping, health, lifestyle and well‑being.
- Refer a friend's bonus scheme.
Equal Opportunities
Space NK are an equal opportunities employer. All applicants must have the right to live and work in the UK.
Operations Supervisor (37.5 hours) in Manchester employer: Space NK
At Space NK, we pride ourselves on being a vibrant and inclusive workplace where beauty enthusiasts thrive. As an Operations Supervisor, you will benefit from a supportive work culture that prioritises employee development and offers opportunities for growth within the retail sector. With a focus on teamwork and customer satisfaction, our dynamic environment ensures that every day is rewarding and filled with potential.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Supervisor (37.5 hours) in Manchester
✨Tip Number 1
Familiarise yourself with the beauty brands that Space NK curates. Understanding their products and values will help you connect with the team and demonstrate your passion for the industry during any discussions.
✨Tip Number 2
Highlight your organisational skills by preparing examples of how you've successfully managed stock control or operational processes in previous roles. This will show that you can handle the fast-paced environment of an Operations Supervisor.
✨Tip Number 3
Emphasise your ability to build strong relationships, both with team members and customers. Share specific instances where your communication skills have led to improved teamwork or customer satisfaction.
✨Tip Number 4
Be ready to discuss how you adapt to changing priorities. Prepare examples of situations where you've successfully navigated unexpected challenges, as this is crucial for the dynamic role of an Operations Supervisor.
We think you need these skills to ace Operations Supervisor (37.5 hours) in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in retail operations, stock management, and customer service. Use specific examples that demonstrate your organisational skills and attention to detail.
Craft a Compelling Cover Letter:In your cover letter, express your passion for the beauty industry and how your previous experiences align with the responsibilities of an Operations Supervisor. Mention your ability to lead by example and your commitment to maintaining high store standards.
Highlight Key Skills:Emphasise your strong communication skills and ability to build effective relationships. Mention your flexibility in adapting to changing priorities and your understanding of store targets and KPIs.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for this role.
How to prepare for a job interview at Space NK
✨Know Your Stock Processes
Familiarise yourself with stock management processes and procedures before the interview. Be prepared to discuss how you would ensure compliance and accuracy in stock handling, as this is a key responsibility of the Operations Supervisor role.
✨Demonstrate Customer Focus
Since the customer is at the heart of everything, think of examples where you've prioritised customer experience in your previous roles. Highlight how you can lead your team to deliver exceptional service while managing stock effectively.
✨Showcase Your Organisational Skills
Prepare to discuss your organisational strategies and time management skills. The role requires high productivity and the ability to adapt to changing priorities, so share specific instances where you've successfully managed multiple tasks.
✨Build Relationships
Emphasise your ability to build strong relationships with both your team and management. Be ready to provide examples of how you've communicated effectively in past roles, especially when addressing stock discrepancies or training new staff.
