Store Manager Trafford (37.5 Hours) in Manchester

Role Overview

The Store Manager is responsible for maximizing sales and profitability while developing and retaining high performing teams. This role involves delivering a customer‑first experience, overseeing store operations, guiding employee development, and driving commercial success.

Customer First

• Deliver a customer‑first experience that exceeds expectations.
• Coach teams to consistently provide outstanding service.
• Ensure consistent product training and knowledge.
• Lead the team to achieve green mystery shop results and KPI's.
• Exceed sales targets and drive LFL growth, as well as ATV, AUS and conversion metrics.
• Maximise Omni‑channel opportunities.
• Surpass company acquisition and participation targets for NDULGE.
• Manage payroll spend within budget through effective scheduling and people planning.
• Maintain stock file accuracy, adhering to stock handling policies to minimise loss.

Communication

• Ensure team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on achievement.
• Communicate clearly and concisely with all internal and external business partners to drive opportunities.

Commerciality

• Actively identify innovative opportunities to maximise business.
• Confidently analyse all available business reports to review and assess store performance.
• Make decisive commercial decisions to ensure promotions, new launches, visual merchandising and rate card executions meet brand standards.
• Drive treatment room/chair bookings and maintain high standards.
• Stay ahead of current trends, brand specifics and social media to understand customer profiles.

Team

• Recruit and retain diverse teams that support a customer‑first experience.
• Create an inclusive, welcoming, and approachable environment for employees.
• Deliver feedback and manage performance in line with company processes and using the NHANCE platform.
• Identify key in‑house ambassadors or specialists to drive results in specific areas.
• Ensure team members are efficient on all operational tasks, adopting best practice and proactive action.
• Support development of the management team, succession planning, and future business growth.

Leadership

• Lead, motivate, and inspire the team—set a strong example.
• Coach and develop teams and individuals to achieve their full potential.
• Undertake any reasonable duties expected by the Regional Manager.
• Lead change and innovation, supporting new ideas and initiatives to evolve the retail experience.
• Challenge and inspire the team to elevate every aspect of the store experience through service, stock and visual merchandising.
• Empower the management team to take initiative and oversee customer service and operations.
• Exhibit floor presence, leading by example.
• Conduct thorough floor walks with management and the team, providing constructive feedback and setting goals.
• Plan, organize and execute projects by priority.
• Assume total accountability for store health & safety, upholding company procedures.

Store Operations

• Ensure the store is maintained in line with company maintenance and health & safety standards.
• Understand and adhere to all company loss‑prevention practices.

Qualifications

• Ability to deliver a customer‑first experience and coach teams.
• Ability to understand and analyse commercial reports to drive opportunities.
• Ability to identify key performance behaviours and competencies within the team.
• Ability to build strong working relationships with support office departments.
• Strong communication skills.
• Strong prioritising and organisational skills.
• Lead by example and act as a positive role model.
• Value honesty and integrity in working relationships.
• Ability to manage change.
• Flexibility to meet rapidly changing priorities and deadlines.
• Ability to delegate tasks and follow up effectively to ensure completion.

All applicants must have the right to live and work in the UK. Space NK is an equal opportunities employer.