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- Tasks: Lead a dynamic team to maximise sales and create an inspiring store experience.
- Company: Join a leading retail brand focused on customer satisfaction and team development.
- Benefits: Competitive salary, flexible hours, and opportunities for personal growth.
- Other info: Join a diverse team and thrive in a fast-paced, innovative environment.
- Why this job: Be a key player in shaping a unique shopping experience while developing your leadership skills.
- Qualifications: Strong leadership skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
Role Overview
The Flagship Manager’s main responsibility is to maximise sales and profitability whilst developing and retaining high performing teams. They must aim to deliver:
- A customer first approach
- A visually inspiring and inviting store environment
- A fully compliant store, adhering to all company processes and policies
- A focussed and commercial business plan to deliver bottom line profitability
Main Responsibilities
Customer First- Delivers a 'customer first' experience exceeding customer expectations
- Coaches teams to ensure a 'customer first' experience is delivered consistently
- Ensures consistent product training and knowledge to provide unbiased customer advice
- Leads the team to deliver a green mystery shop result
- Exceeds sales targets and delivers LFL growth along with ATV, AUS and conversion
- OMNI focus by maximizing O&P opportunities
- Exceeds the company acquisition and participation target for NDULGE
- Manages payroll spend within budget through effective scheduling and people planning
- Manages stock file accuracy - adheres to all stock handling policies to ensure full accuracy and minimise any loss in line with stock loss targets
- Ensures team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement
- Communicates clearly and concisely with all internal and external business partners to drive business opportunities
- Actively identifies innovative opportunities to maximise business
- Confidently analyses all available business reports to review and assess store weekly, monthly and yearly performance
- Empowered to make brave decisions to drive commercial excellence ensuring sales, promotions, new launches, VM and rate card executions are carried out to brand standards
- Drive Treatment rooms/chairs bookings and maintain standards
- Stay ahead of current trends, brand specific, social media and have a sound knowledge of customer profile by keeping up to date with external influences i.e., media and local community
- Recruits and retains diverse teams that support our 'customer first' experience
- Creates an inclusive, welcoming and approachable environment for employees to thrive in
- Confidently delivers feedback and manages performance in line with Company processes and using the NHANCE platform
- Identify key in house ambassadors/specialists to drive results in specific areas
- Ensuring team members are efficient on all operational tasks utilising best practice and driving action lead approach vs problem driven one
- Support with development of management team, succession planning and future growth of the business
- Leads, motivates and inspires team – be a role model
- Coaches and develops the teams and individuals to achieve their full potential
- To undertake any reasonable duties as expected by Regional Manager
- Lead change and innovation supporting new ideas and initiatives to evolve the retail experience for customers.
- Drive sales and provide a unique store experience
- Challenge and inspire the team to elevate every aspect of the store experience through service, stock and VM to display a compelling atmosphere for our customers
- Coach and empower the management team to take the initiative as leaders and oversee all levels of customer service and operations
- Exhibit floor presence by leading by example
- Conducts thorough floor walk with management and team on a regular basis providing constructive feedback and setting goals
- Excellent organizational skills, consciously plan, organize, and execute projects by priority
- Assume total accountability for store H&S by overseeing and upholding company procedures, always to protect employees and customers against accidents and incidents
- Ensures the store is maintained in line with Company maintenance and Health & Safety standards
- Communicating all needs, in a timely manner to always to protect employees and customers against accidents and incidents
- Understands and adheres to all Company loss prevention practices
- Ability to deliver a 'customer first' experience, demonstrating the leadership to coach and motivate teams
- Ability to understand and analyse commercial reports to drive business opportunities across the store
- Ability to identify key performance behaviours and competencies with team
- Ability to build strong working relationships with support office departments
- Strong communication skills
- Strong prioritising and organisational skills
- Leads by example, be a positive role model
- Values honesty and integrity in working relationships
- Ability to manage change
- Flexibility to meet rapidly changing priorities and deadlines
- Ability to delegate tasks and follow up effectively to ensure completion
All applicants must have the right to live and work in the UK. Space NK is an equal opportunities employer.
Flagship Store Manager (37.5 Hours) in Manchester employer: Space NK
Contact Detail:
Space NK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Flagship Store Manager (37.5 Hours) in Manchester
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about their brand.
✨Tip Number 2
Practice your 'customer first' approach in mock interviews. Think of scenarios where you went above and beyond for a customer. This will help you articulate your experience and show how you can lead a team to do the same.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Flagship Store Manager (37.5 Hours) in Manchester
Some tips for your application 🫡
Show Your Customer First Approach: Make sure to highlight your experience in delivering a 'customer first' experience. We want to see how you've exceeded customer expectations in previous roles, so share specific examples that showcase your skills!
Be Commercially Savvy: Demonstrate your ability to analyse business reports and identify opportunities for growth. We love candidates who can think outside the box, so don’t hesitate to share any innovative ideas you’ve implemented in past positions.
Team Leadership is Key: We’re looking for someone who can inspire and motivate their team. Share your leadership style and any successful strategies you’ve used to develop high-performing teams. Remember, we value inclusivity and collaboration!
Keep it Clear and Concise: When writing your application, clarity is crucial. Make sure your points are easy to understand and directly related to the role. We appreciate well-structured applications that get straight to the point, so keep it engaging!
How to prepare for a job interview at Space NK
✨Know Your Numbers
Before the interview, brush up on key performance indicators like sales targets and conversion rates. Be ready to discuss how you've exceeded these in past roles, as this will show your commercial awareness and ability to drive profitability.
✨Customer First Mindset
Prepare examples that highlight your commitment to a 'customer first' approach. Think of specific situations where you went above and beyond for customers or coached your team to do so. This will demonstrate your alignment with the company's core values.
✨Team Leadership Stories
Have a few anecdotes ready that showcase your leadership style. Focus on how you've motivated teams, managed performance, and created an inclusive environment. This will help illustrate your ability to develop high-performing teams.
✨Stay Ahead of Trends
Research current trends in retail and customer experience, especially those relevant to the brand. Being able to discuss these insights during your interview will show that you're proactive and knowledgeable about the industry, which is crucial for the Flagship Store Manager role.