At a Glance
- Tasks: Deliver exceptional customer service and expert advice on luxury skincare products.
- Company: Join a leading luxury skincare brand with a vibrant team culture.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Dynamic work environment with a focus on teamwork and inclusivity.
- Why this job: Be a skincare ambassador and make a real difference in customers' lives.
- Qualifications: Passion for luxury skincare and strong communication skills.
The predicted salary is between 22000 - 26000 £ per year.
Luxury Skincare Advisor's main responsibility is to achieve sales and KPI targets, through a customer first approach. With passion and enthusiasm, they are an ambassador for the brand, specialising in luxury skincare. They must aim to deliver:
- Our Brand Vision and Mission by living our brand pillars
- A visually inspiring and inviting store environment
- A fully compliant store, adhering to all company processes and policies
Main Responsibilities:
- Delivers a 'customer first' experience exceeding customer expectations
- Delivers unbiased customer advice through exceptional product knowledge
- Work as one team to ensure a 'customer first' experience is delivered consistently
- Provide our customers with expert advice with particular detail and focus on our luxury skincare brands
- Go above & beyond in delivering an exceptional level of service for the luxury skincare shopper
- Build, grow & connect with a loyal customer base, specifically for our luxury skincare brands
KPI's:
- Exceeds sales targets and delivers LFL growth along with ATV, AUS and conversion, with particular focus on our luxury skincare brands
- Responsible for driving growth of these brands with a focus on sales and ATV
- Exceeds the company acquisition target for N.dulge
- Follows all stock handling policies to ensure stock accuracy and minimise stock loss
Communication:
- Communicates clearly and concisely with their store team
- Confidently communicates with external business partners and store visitors
Team:
- Fully embraces the team effort and takes pride in achieving a common goal demonstrating the 'We Are One Team' value
- Open and supportive of other ideas and opinions creating an inclusive, welcoming and approachable store environment
- Passionate about maintaining own up to date product knowledge on luxury skincare, and sharing this knowledge by scheduling training sessions for all team members
Store Operations:
- Understands and adheres to all Company loss prevention practices
Qualities:
- Specific interest and passion for luxury skincare
- Passion for delivering exceptional service
- Confident in one to one skincare consultations
- Ability to deliver a 'customer first' experience
- Ability to understand store targets and KPI's
- Strong communication skills
- Leads by example
- Values honesty and integrity in working relationships
- Embraces change
- Flexibility to meet rapidly changing priorities and deadlines
- Ability to follow direction
- Passionate about beauty
- Ability to use own initiative
Space NK are an equal opportunities employer. All applicants must have the right to live and work in the UK. Please note that only successful candidates will be contacted.
Luxury Skincare Advisor Oxford Street (37.5 Hours) employer: Space NK
At Space NK, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions teamwork and personal growth. Our Luxury Skincare Advisors enjoy comprehensive training opportunities, a supportive environment, and the chance to connect with a loyal customer base in the heart of Oxford Street, all while representing prestigious luxury skincare brands. Join us to be part of a passionate team dedicated to delivering outstanding customer experiences and achieving shared success.
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Skincare Advisor Oxford Street (37.5 Hours)
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into the luxury skincare products and their benefits. This way, you can show off your passion and expertise, which is key for a role like this.
✨Tip Number 2
Practice your customer-first approach! Think of scenarios where you can demonstrate exceptional service. Role-play with a friend or family member to get comfortable with delivering unbiased advice and exceeding expectations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which can be a game-changer in landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team and embracing our brand values.
We think you need these skills to ace Luxury Skincare Advisor Oxford Street (37.5 Hours)
Some tips for your application 🫡
Show Your Passion for Skincare:When writing your application, let your love for luxury skincare shine through! Share any personal experiences or knowledge you have about the products and how they can benefit customers. We want to see that you're genuinely excited about this role.
Highlight Customer Service Skills:Make sure to emphasise your customer service experience. Talk about times you've gone above and beyond to help a customer or how you've created a welcoming environment. Remember, we’re all about that 'customer first' approach!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Space NK
✨Know Your Skincare Inside Out
Make sure you brush up on your knowledge of luxury skincare products. Be prepared to discuss specific brands and their benefits, as well as how they align with the company's vision. This will show your passion and expertise during the interview.
✨Emphasise Customer Experience
Prepare examples of how you've delivered exceptional customer service in the past. Think about times when you went above and beyond for a customer, as this aligns perfectly with the 'customer first' approach that the role demands.
✨Show Team Spirit
Be ready to talk about your experience working in a team. Highlight instances where you collaborated with colleagues to achieve common goals, as this role values teamwork highly. Remember, they want someone who embodies the 'We Are One Team' ethos.
✨Demonstrate Flexibility and Initiative
Think of examples where you've adapted to changing priorities or taken the initiative in your previous roles. This will showcase your ability to thrive in a dynamic environment, which is crucial for success in this position.
