At a Glance
- Tasks: Deliver exceptional customer service and expert advice on luxury skincare products.
- Company: Join a leading luxury skincare brand with a vibrant team culture.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Dynamic work environment with a focus on teamwork and inclusivity.
- Why this job: Be a skincare ambassador and make a real difference in customers' lives.
- Qualifications: Passion for luxury skincare and strong communication skills.
The predicted salary is between 20000 - 25000 £ per year.
Luxury Skincare Advisor's main responsibility is to achieve sales and KPI targets, through a customer first approach. With passion and enthusiasm, they are an ambassador for the brand, specialising in luxury skincare. They must aim to deliver:
- Our Brand Vision and Mission by living our brand pillars
- A visually inspiring and inviting store environment
- A fully compliant store, adhering to all company processes and policies
Main Responsibilities:
- Delivers a 'customer first' experience exceeding customer expectations
- Delivers unbiased customer advice through exceptional product knowledge
- Work as one team to ensure a 'customer first' experience is delivered consistently
- To provide our customers with expert advice with particular detail and focus on our luxury skincare brands
- To go above & beyond in delivering an exceptional level of service for the luxury skincare shopper
- Build, grow & connect with a loyal customer base, specifically for our luxury skincare brands
KPI's:
- Exceeds sales targets and delivers LFL growth along with ATV, AUS and conversion, with particular focus on our luxury skincare brands
- Responsible for driving growth of these brands with a focus on sales and ATV
- Exceeds the company acquisition target for N.dulge
- Follows all stock handling policies to ensure stock accuracy and minimise stock loss
Communication:
- Communicates clearly and concisely with their store team
- Confidently communicates with external business partners and store visitors
Team:
- Fully embraces the team effort and takes pride in achieving a common goal demonstrating the 'We Are One Team' value
- Open and supportive of other ideas and opinions creating an inclusive, welcoming and approachable store environment
- Passionate about maintaining own up to date product knowledge on luxury skincare, and sharing this knowledge by scheduling training sessions for all team members
Store Operations:
- Understands and adheres to all Company loss prevention practices
Qualities:
- Specific interest and passion for luxury skincare
- Passion for delivering exceptional service
- Confident in one to one skincare consultations
- Ability to deliver a 'customer first' experience
- Ability to understand store targets and KPI's
- Strong communication skills
- Leads by example
- Values honesty and integrity in working relationships
- Embraces change
- Flexibility to meet rapidly changing priorities and deadlines
- Ability to follow direction
- Passionate about beauty
- Ability to use own initiative
Space NK are an equal opportunities employer. All applicants must have the right to live and work in the UK. Please note that only successful candidates will be contacted.
Luxury Skincare Advisor Oxford Street (30 Hours) employer: Space NK
At Space NK, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions teamwork and a customer-first approach. Our Oxford Street location provides unique opportunities for personal growth and development within the luxury skincare sector, alongside competitive benefits and a commitment to inclusivity. Join us to be part of a passionate team dedicated to delivering outstanding service and building lasting customer relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Skincare Advisor Oxford Street (30 Hours)
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into the luxury skincare products and the brand's mission. This way, you can show off your passion and knowledge, which is key for a role like this.
✨Tip Number 2
Practice your customer-first approach! Think of scenarios where you can demonstrate how you'd exceed customer expectations. Role-playing with a friend can help you feel more confident when it comes to those one-to-one skincare consultations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at events. They can give you insider tips about the company culture and what it takes to succeed as a Luxury Skincare Advisor.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our team and delivering that exceptional service we pride ourselves on.
We think you need these skills to ace Luxury Skincare Advisor Oxford Street (30 Hours)
Some tips for your application 🫡
Show Your Passion for Skincare:When writing your application, let your love for luxury skincare shine through! Share any personal experiences or knowledge you have about the products and how they can benefit customers. We want to see that you're genuinely excited about this role.
Highlight Customer Service Skills:Make sure to emphasise your customer service experience. Talk about times you've gone above and beyond for a customer, as this aligns perfectly with our 'customer first' approach. We’re looking for candidates who can create memorable shopping experiences!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that are easy to read, so make sure your key points stand out!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Space NK
✨Know Your Skincare
Make sure you brush up on your knowledge of luxury skincare products. Be prepared to discuss specific brands and their benefits, as well as any recent trends in the industry. This will show your passion and expertise, which is crucial for a Luxury Skincare Advisor.
✨Customer First Mindset
During the interview, emphasise your commitment to delivering a 'customer first' experience. Share examples from your past where you went above and beyond for customers. This aligns perfectly with the role's focus on exceeding customer expectations.
✨Team Player Attitude
Highlight your ability to work as part of a team. Discuss how you've collaborated with colleagues to achieve common goals in previous roles. This will resonate well, as the company values teamwork and a supportive environment.
✨Be Ready for Role-Play
Prepare for potential role-play scenarios where you might need to demonstrate your skincare consultation skills. Practising how to engage with customers and provide tailored advice can set you apart and showcase your confidence in one-to-one interactions.
