At a Glance
- Tasks: Deliver exceptional customer service and expert advice on luxury skincare products.
- Company: Join Space NK, a leading destination for innovative beauty brands.
- Benefits: Enjoy a vibrant work environment with opportunities for growth and development.
- Other info: Flexible hours and a supportive team culture await you!
- Why this job: Be part of a passionate team that celebrates beauty and customer satisfaction.
- Qualifications: A genuine interest in luxury skincare and strong communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
If you love beauty, you're in the right place.
As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery.
Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty.
The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.
Luxury Skincare Advisor Overview
The Luxury Skincare Advisor's main responsibility is to achieve sales and KPI's target, through a customer fist approach.
With passion and enthusiasm, they are an ambassador for the brand, specialising in luxury skincare.
They must aim to deliver
- Our Brand Vision and Mission by living our brand pillars
- A visually inspiring and inviting store environment
- A fully compliant store, adhering to all company processes and polices
Main Responsibilities
- Customer First
- Delivers a 'customer first' experience exceeding customer expectations
- Delivers unbiased customer advice through exceptional product knowledge
- Work as one team to ensure a 'customer first' experience is delivered consistently
- To provide our customers with expert advice with particular detail and focus on our luxury skincare brands
- To go above & beyond in delivering an exceptional level of service for the luxury skincare shopper
- Build, grow & connect with a loyal customer base, specifically for our luxury skincare brands
- KPI's
- Exceeds sales targets and delivers LFL growth along with ATV, AUS and conversion, with particular focus on our luxury skincare brands
- Responsible for driving growth of these brands with a focus on sales and ATV
- Exceeds the company acquisition target for N. dulge
- Follows all stock handling policies to ensure stock accuracy and minimise stock loss
- Communication
- Communicates clearly and concisely with their store team
- Confidently communicates with external business partners and store visitors
- Team
- Fully embraces the team effort and takes pride in achieving a common goal demonstrating the 'We Are One Team' value
- Open and supportive of other ideas and opinions creating an inclusive, welcoming and approachable store environment
- Passionate about maintaining own up to date product knowledge on luxury skincare, and sharing this knowledge by scheduling training sessions for all team members
- Store Operations
- Understands and adheres to all Company loss prevention practices
Qualities
- Specific interest and passion for luxury skincare
- Passion for delivering exceptional service
- Confident in one to one skincare consultations
- Ability to deliver a 'customer first' experience
- Ability to understand store targets and KPI's
- Strong communication skills
- Leads by example
- Values honesty and integrity in working relationships
- Embraces change
- Flexibility to meet rapidly changing priorities and deadlines
- Ability to follow direction
- Passionate about beauty
- Ability to use own initiative
Space NK are an equal opportunities employer.
Please note that only successful candidates will be contacted.
All applicants must have the right to live and work in the UK.
If you want to find out more about us, what it is like to work for us, all about our benefits, and our pledges on Diversity, Inclusion and Belonging, please visit our website.
How We Will Use Your Information
We will use the information you provide to us with your job application to help us process your application for the specific job you have applied for.
If you apply speculatively, we will process your application for the job/relevant business area that you detail within your email.
Please note that our current system does not use an automated filtering system.
All applications made via the website, through a third-party website or in-store will be kept on file for a period of 12 months.
This information will be retained and used to assess your suitability to similar positions that may arise in the future, or if the initial vacancy becomes live again during the 12-month period.
If you would prefer us to not hold your information on file/ you wish to 'forgotten' if you are not offered a position with Space NK, please email your 'right to be forgotten' to our recruitment email address with RIGHT TO BE FORGOTTEN as the title of the email.
We will always inform you when we have deleted your application details, otherwise we will treat your application as consent to us holding this information.
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Luxury Skincare Advisor Battersea (37.5 Hours) employer: Space NK
Space NK is an excellent employer for those seeking a vibrant and rewarding career in the beauty industry. With a focus on teamwork and inclusivity, employees enjoy a supportive work culture that fosters personal growth and development. Located in Manchester, the company offers competitive salaries, generous annual leave, and an impressive employee discount, making it an attractive place for passionate beauty enthusiasts to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Skincare Advisor Battersea (37.5 Hours)
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Space NK, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Space NK!
We think you need these skills to ace Luxury Skincare Advisor Battersea (37.5 Hours)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Space NK, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Space NK and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Space NK that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Space NK
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
