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For Companies At a Glance
- Tasks: Deliver exceptional customer service and expert advice on luxury skincare products.
- Company: Join Space NK, a leading destination for innovative beauty brands.
- Benefits: Enjoy competitive pay, a vibrant team culture, and opportunities for growth.
- Why this job: Be part of a community that celebrates beauty and empowers customers to explore.
- Qualifications: Passion for luxury skincare and strong communication skills required.
- Other info: Dynamic work environment with a focus on teamwork and inclusivity.
The predicted salary is between 24000 - 36000 £ per year.
If you love beauty, you’re in the right place. As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery. Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.
Main Responsibilities
- Customer First: Delivers a customer-first experience exceeding customer expectations and provides expert advice with particular focus on our luxury skincare brands.
- Brand and Store Standards: Delivers our brand vision and creates a visually inspiring and inviting store environment while ensuring a fully compliant store adhering to all company processes and policies.
- Team Collaboration: Works as one team to ensure a customer-first experience is delivered consistently and collaborates to share up-to-date luxury skincare knowledge.
- Customer Engagement: Builds, grows and connects with a loyal customer base specifically for our luxury skincare brands.
- Service Excellence: Goes above and beyond in delivering an exceptional level of service for the luxury skincare shopper.
Key Performance Indicators (KPIs)
- Exceeds sales targets and delivers like-for-like growth, ATV, AUS and conversion with a focus on luxury skincare brands.
- Drives growth of luxury skincare brands through sales and ATV.
- Exceeds the company acquisition target for N.dulge.
- Follows all stock handling policies to ensure stock accuracy and minimise stock loss.
Communication
- Communicates clearly and concisely with the store team and confidently with external business partners and store visitors.
Team
- Fully embraces the team effort and demonstrates the ‘We Are One Team’ value.
- Is open and supportive of other ideas and opinions, creating an inclusive, welcoming and approachable store environment.
- Maintains up-to-date product knowledge on luxury skincare and shares this knowledge by scheduling training sessions for all team members.
Store Operations
- Understands and adheres to all Company loss prevention practices.
Qualities
- Specific interest and passion for luxury skincare.
- Passion for delivering exceptional service.
- Confident in one-to-one skincare consultations.
- Ability to deliver a customer-first experience and understand store targets and KPIs.
- Strong communication skills and leads by example.
- Values honesty and integrity in working relationships; embraces change and flexibility to meet changing priorities and deadlines.
- Ability to follow direction and use own initiative; passionate about beauty.
Space NK are an equal opportunities employer. Please note that only successful candidates will be contacted. All applicants must have the right to live and work in the UK.
Luxury Skincare Advisor (37.5 hours) employer: Space NK
Contact Detail:
Space NK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luxury Skincare Advisor (37.5 hours)
✨Tip Number 1
Get to know the brand inside out! Research Space NK and its luxury skincare offerings. This will help you speak confidently about their products during interviews and show your genuine passion for beauty.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend beauty events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your customer-first approach! Role-play common customer scenarios with friends or family. This will help you articulate how you'd deliver exceptional service and exceed customer expectations in real-life situations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Space NK team and ready to embrace our values.
We think you need these skills to ace Luxury Skincare Advisor (37.5 hours)
Some tips for your application 🫡
Show Your Passion for Skincare: When you're writing your application, let your love for luxury skincare shine through! Share your experiences and what excites you about the beauty industry. We want to see that you're genuinely interested in helping customers discover their perfect products.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with our values and the role. Mention specific examples of how you've delivered exceptional customer service or worked as part of a team. This helps us see how you'd fit right in!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to understand your qualifications and enthusiasm for the role.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application gets to us quickly and efficiently. Plus, you'll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Space NK
✨Know Your Skincare Brands
Before the interview, dive deep into the luxury skincare brands that Space NK offers. Familiarise yourself with their unique selling points and any recent launches. This will not only show your passion for beauty but also demonstrate your commitment to providing expert advice.
✨Customer-Centric Mindset
Prepare to discuss how you would deliver a customer-first experience. Think of examples from your past where you exceeded customer expectations. Highlight your ability to connect with customers and build loyalty, especially in a luxury setting.
✨Team Collaboration Examples
Space NK values teamwork, so be ready to share experiences where you worked effectively within a team. Discuss how you’ve supported colleagues or contributed to a positive store environment, showcasing your 'We Are One Team' attitude.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly and confidently. During the interview, ensure you communicate your ideas concisely, whether discussing skincare products or your approach to customer service. Strong communication skills are key to making a great impression.
