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For Companies At a Glance
- Tasks: Deliver exceptional customer service and expert advice on luxury skincare products.
- Company: Join Space NK, a leading destination for innovative beauty brands.
- Benefits: Competitive salary, flexible hours, and opportunities for personal growth.
- Why this job: Be part of a passionate team and help customers discover their perfect skincare.
- Qualifications: A genuine interest in luxury skincare and strong communication skills.
- Other info: Dynamic work environment with a focus on teamwork and customer satisfaction.
The predicted salary is between 24000 - 36000 £ per year.
Overview
If you love beauty, you\’re in the right place.
As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery.
Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.
Luxury Skincare Advisor Overview
The Luxury Skincare Advisor\’s main responsibility is to achieve sales and KPI\’s target, through a customer fist approach. With passion and enthusiasm, they are an ambassador for the brand, specialising in luxury skincare.
They must aim to deliver:
- Our Brand Vision and Mission by living our brand pillars
- A visually inspiring and inviting store environment
- A fully compliant store, adhering to all company processes and polices
Main Responsibilities
- Customer First
- Delivers a \’customer first\’ experience exceeding customer expectations
- Delivers unbiased customer advice through exceptional product knowledge
- Work as one team to ensure a \’customer first\’ experience is delivered consistently
- To provide our customers with expert advice with particular detail and focus on our luxury skincare brands
- To go above & beyond in delivering an exceptional level of service for the luxury skincare shopper
- Build, grow & connect with a loyal customer base, specifically for our luxury skincare brands
- KPI\’s
- Exceeds sales targets and delivers LFL growth along with ATV, AUS and conversion, with particular focus on our luxury skincare brands
- Responsible for driving growth of these brands with a focus on sales and ATV
- Exceeds the company acquisition target for N.dulge
- Follows all stock handling policies to ensure stock accuracy and minimise stock loss
- Communication
- Communicates clearly and concisely with their store team
- Confidently communicates with external business partners and store visitors
- Team
- Fully embraces the team effort and takes pride in achieving a common goal demonstrating the \’We Are One Team\’ value
- Open and supportive of other ideas and opinions creating an inclusive, welcoming and approachable store environment
- Passionate about maintaining own up to date product knowledge on luxury skincare, and sharing this knowledge by scheduling training sessions for all team members
- Store Operations
- Understands and adheres to all Company loss prevention practices
Qualities
- Specific interest and passion for luxury skincare
- Passion for delivering exceptional service
- Confident in one to one skincare consultations
- Ability to deliver a \’customer first\’ experience
- Ability to understand store targets and KPI\’s
- Strong communication skills
- Leads by example
- Values honesty and integrity in working relationships
- Embraces change
- Flexibility to meet rapidly changing priorities and deadlines
- Ability to follow direction
- Passionate about beauty
- Ability to use own initiative
Space NK are an equal opportunities employer. Please note that only successful candidates will be contacted. All applicants must have the right to live and work in the UK. If you want to find out more about us, what it is like to work for us, all about our benefits, and our pledges on Diversity, Inclusion and Belonging, please visit our website.
How We Will Use Your Information
We will use the information you provide to us with your job application to help us process your application for the specific job you have applied for. If you apply speculatively, we will process your application for the job/relevant business area that you detail within your email.
Please note that our current system does not use an automated filtering system.
All applications made via the website, through a third-party website or in-store will be kept on file for a period of 12 months.
This information will be retained and used to assess your suitability to similar positions that may arise in the future, or if the initial vacancy becomes live again during the 12-month period. If you would prefer us to not hold your information on file/ you wish to be \’forgotten\’ if you are not offered a position with Space NK, please email your \’right to be forgotten\’ to our recruitment email address with RIGHT TO BE FORGOTTEN as the title of the email. We will always inform you when we have deleted your application details, otherwise we will treat your application as consent to us holding this information.
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Luxury Skincare Advisor (37.5 Hours) employer: Space NK
Contact Detail:
Space NK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luxury Skincare Advisor (37.5 Hours)
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Space NK's luxury skincare offerings. This way, you can show off your passion and knowledge during your chat, making you stand out as a true skincare enthusiast.
✨Tip Number 2
Practice your customer-first approach! Think of scenarios where you can demonstrate how you'd exceed customer expectations. Role-playing with a friend can help you articulate your thoughts and make you feel more confident when discussing your service philosophy.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to get insider tips about the company culture and what they look for in a Luxury Skincare Advisor. Plus, it shows your genuine interest in being part of the team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re serious about joining the Space NK family and ready to embrace the beauty community.
We think you need these skills to ace Luxury Skincare Advisor (37.5 Hours)
Some tips for your application 🫡
Show Your Passion for Skincare: When you're writing your application, let your love for luxury skincare shine through! Share any personal experiences or knowledge you have about the brands we carry. We want to see that you're genuinely excited about helping customers discover their perfect products.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with our customer-first approach. Use examples that demonstrate your ability to exceed sales targets and deliver exceptional service, as these are key to the Luxury Skincare Advisor role.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. Highlight your key achievements and skills in a way that makes it easy for us to see why you'd be a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows that you’re proactive and keen to join our Space NK family!
How to prepare for a job interview at Space NK
✨Know Your Skincare Stuff
Before the interview, brush up on your knowledge of luxury skincare brands and products. Be ready to discuss specific brands that Space NK carries and what makes them unique. This shows your passion for beauty and helps you stand out as a knowledgeable candidate.
✨Customer First Mindset
Prepare examples of how you've delivered exceptional customer service in the past. Think about times when you went above and beyond for a customer, especially in a retail setting. This will demonstrate your commitment to a 'customer first' approach, which is crucial for this role.
✨Team Player Attitude
Space NK values teamwork, so be ready to share experiences where you collaborated with others to achieve a common goal. Highlight how you support your colleagues and contribute to a positive store environment, showing that you embody the 'We Are One Team' value.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions prepared about the company culture, training opportunities, or how they measure success in the role. This not only shows your interest in the position but also gives you a chance to assess if the company is the right fit for you.