At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences and exceed sales targets.
- Company: Join Space NK, a vibrant beauty retailer with a passion for innovation.
- Benefits: Competitive salary, flexible hours, and opportunities for personal growth.
- Other info: Thriving environment with endless opportunities to grow your career in beauty.
- Why this job: Be part of a dynamic team that celebrates beauty and creativity every day.
- Qualifications: Strong leadership skills and a knack for building relationships.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities
- Coaching your team to ensure a 'customer first' experience is delivered consistently.
- Ensuring consistent product training and knowledge to provide unbiased customer advice.
- Exceeding sales targets and delivering LFL growth along with ATV, AUS and conversion.
- Exceeding the company acquisition target for N.dulge.
- Managing payroll spend within budget through effective scheduling and people planning.
- Managing stock file accuracy – adhering to all stock handling policies to ensure stock accuracy and minimise stock loss.
- Ensuring team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement.
- Communicating clearly and concisely with all internal and external business partners to drive business opportunities.
- Actively identifying innovative opportunities to maximise the business.
- Confidently analysing all available business reports to review weekly, monthly and yearly performance.
- Creating an inclusive, welcoming and approachable environment for employees to thrive in.
- Coaching and developing the team to achieve their full potential.
- Understanding and adhering to all Company policies and procedures.
- Able to deliver a 'customer first' experience, demonstrating leadership to coach and motivate a team.
- Able to delegate tasks and follow up effectively to ensure completion.
Qualifications
- Able to understand and analyse commercial reports to drive business opportunities.
- Able to identify key performance behaviours and competencies within a team.
- Able to build strong working relationships with support office departments.
- Strong prioritising and organisational skills.
- Leads by example.
- Values honesty and integrity in working relationships.
- Flexible to meet rapidly changing priorities and deadlines.
If you love beauty, you're in the right place. As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary‑pushing beauty brands, Space NK is the go‑to destination for worldwide beauty discovery. Through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.
Store Manager's in London employer: Space NK
At Space NK, we pride ourselves on being an exceptional employer, fostering a vibrant work culture that prioritises customer experience and employee development. Our Store Managers are empowered to lead dynamic teams in a supportive environment, with ample opportunities for personal growth and career advancement, all while working in a community-focused setting that celebrates beauty and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager's in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Space NK, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Space NK!
We think you need these skills to ace Store Manager's in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Space NK, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Space NK and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Space NK that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Space NK
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
