At a Glance
- Tasks: Oversee stock control and ensure exceptional store standards while training the team.
- Company: Join Space NK, a leading beauty destination with a vibrant community.
- Benefits: Enjoy up to 50% off products, generous time off, and wellness support.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Be part of a fast-paced environment where you can make a real impact in beauty.
- Qualifications: Retail operations experience preferred; strong organisational and communication skills required.
If you love beauty, you’re in the right place. As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery. Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.
As an Operations Supervisor, you will be an expert in your area of responsibility, overseeing stock control and all operational processes relating to stock, all whilst upholding exceptional store standards. The pace is fast moving and dynamic, which requires high levels of productivity, and outstanding performance against required business KPIs to deliver a seamless support service to the store. You will be the primary contact between Head Office and the store, ensuring that all stock opportunities are communicated. You will communicate business risks regarding stock directly to your line manager and Regional Manager. Training will form part of your role, working with the store team to upskill their knowledge in stock processes, ensuring commercial awareness within the team, and that all stock compliances are adhered to consistently. Stock loss prevention, stock damage prevention, and general stock safety will be your responsibility; therefore, you will maintain all stock areas back of house & on the shop floor.
About you
- Previous experience within retail operations preferred.
- Strong organisational skills and attention to detail.
- Ability to deliver a ‘customer first’ experience.
- Team player with the ability to work alone.
- Always lead by example, focusing on evolving the store opportunities.
- Flexibility to meet rapidly changing priorities and deadlines.
- Able to build strong and effective relationships.
- Excellent communication skills.
- Ability to understand store targets and KPI’s.
- Embraces change.
- Professional approach.
- Excellent planning and time management capabilities.
Role Responsibilities:
- Ensure that all stock processes and procedures are maintained within the store. Training the existing team and any new starters to adhere to all stock handling policies, and health & safety policies.
- To work towards a minimum stock loss, raising stock discrepancies, following up all enquiries to ensure stock file accuracy.
- Ensure all daily deliveries are effectively counted, checked, discrepancies reported, and replenishment seamlessly executed throughout the store.
- Ensure all recalls, price changes and stock related queries are dealt with in a timely manner & communicated to the wider team.
- Work in accordance with relevant Company policies and procedures, always ensuring stock compliance.
- Stock management on the sales floor including managing the discount process for damaged products.
- Maintain all stock areas within the store, housekeeping, and ensuring that all cupboards have functional locks (where applicable).
- Prepare and manage stock takes and weekly cycle counts.
- Support on the shopfloor during peak business hours and when needed act as a Keyholder.
- Order testers for the store, ensuring an efficient and organised process is in place, to ensure testers are available for customers.
- Supply ordering to include packaging, hygiene, stationery etc.
- Support the Store Management team with Gratis and Grot policy and process.
Our Benefits:
- A Competitive salary, reviewed annually.
- Generous time off, up to 25 days annually.
- Access to an employee discount at Space NK of up to 50% off products, brand dependent.
- A range of Health & wellness benefits, with support for physical, mental & financial wellbeing.
- Access to training and development opportunities from our education team and brand partners to support your growth and development.
- Access to additional third-party discounts across shopping, health, lifestyle and wellbeing.
- Refer a friend's bonus scheme.
Space NK are an equal opportunities employer. Please note that only successful candidates will be contacted. All applicants must have the right to live and work in the UK.
Operations Supervisor Cheapside (22.5 hours) in London employer: Space NK
Space NK is an excellent employer for those seeking a vibrant and rewarding career in the beauty industry. With a focus on teamwork and inclusivity, employees enjoy a supportive work culture that fosters personal growth and development. Located in Manchester, the company offers competitive salaries, generous annual leave, and an impressive employee discount, making it an attractive place for passionate beauty enthusiasts to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Supervisor Cheapside (22.5 hours) in London
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Space NK, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Operations Supervisor Cheapside (22.5 hours) in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Space NK that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Space NK will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Space NK and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Space NK
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Space NK, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Space NK!
