At a Glance
- Tasks: Deliver exceptional customer service and expert advice on luxury skincare products.
- Company: Join a leading luxury skincare brand with a vibrant team culture.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Dynamic work environment with a focus on teamwork and inclusivity.
- Why this job: Be a skincare ambassador and connect with beauty enthusiasts every day.
- Qualifications: Passion for luxury skincare and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Luxury Skincare Advisor's main responsibility is to achieve sales and KPI targets, through a customer first approach. With passion and enthusiasm, they are an ambassador for the brand, specialising in luxury skincare.
They must aim to deliver:
- Our Brand Vision and Mission by living our brand pillars
- A visually inspiring and inviting store environment
- A fully compliant store, adhering to all company processes and policies
Main Responsibilities:
- Delivers a 'customer first' experience exceeding customer expectations
- Delivers unbiased customer advice through exceptional product knowledge
- Work as one team to ensure a 'customer first' experience is delivered consistently
- To provide our customers with expert advice with particular detail and focus on our luxury skincare brands
- To go above & beyond in delivering an exceptional level of service for the luxury skincare shopper
- Build, grow & connect with a loyal customer base, specifically for our luxury skincare brands
KPI's:
- Exceeds sales targets and delivers LFL growth along with ATV, AUS and conversion, with particular focus on our luxury skincare brands
- Responsible for driving growth of these brands with a focus on sales and ATV
- Exceeds the company acquisition target for N.dulge
- Follows all stock handling policies to ensure stock accuracy and minimise stock loss
Communication:
- Communicates clearly and concisely with their store team
- Confidently communicates with external business partners and store visitors
Team:
- Fully embraces the team effort and takes pride in achieving a common goal demonstrating the 'We Are One Team' value
- Open and supportive of other ideas and opinions creating an inclusive, welcoming and approachable store environment
- Passionate about maintaining own up to date product knowledge on luxury skincare, and sharing this knowledge by scheduling training sessions for all team members
Store Operations:
- Understands and adheres to all Company loss prevention practices
Qualities:
- Specific interest and passion for luxury skincare
- Passion for delivering exceptional service
- Confident in one to one skincare consultations
- Ability to deliver a 'customer first' experience
- Ability to understand store targets and KPI's
- Strong communication skills
- Leads by example
- Values honesty and integrity in working relationships
- Embraces change
- Flexibility to meet rapidly changing priorities and deadlines
- Ability to follow direction
- Passionate about beauty
- Ability to use own initiative
Space NK are an equal opportunities employer. All applicants must have the right to live and work in the UK. Please note that only successful candidates will be contacted.
Luxury Skincare Advisor Oxford Street (37.5 Hours) in London employer: Space NK
At Space NK, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions teamwork and a customer-first approach. Our Oxford Street location provides unique opportunities for personal and professional growth within the luxury skincare sector, alongside competitive benefits and a commitment to employee development. Join us to be part of a passionate team dedicated to delivering outstanding service and building lasting relationships with our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Skincare Advisor Oxford Street (37.5 Hours) in London
✨Tip Number 1
Get to know the brand inside out! Dive deep into their luxury skincare products and understand what makes them special. This knowledge will help you shine during interviews and show your passion for the role.
✨Tip Number 2
Network like a pro! Connect with current employees or industry professionals on LinkedIn. A friendly chat can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your customer-first approach! Role-play common scenarios you might face as a Luxury Skincare Advisor. This will help you articulate how you'd exceed customer expectations and deliver exceptional service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and ready to embrace our brand values.
We think you need these skills to ace Luxury Skincare Advisor Oxford Street (37.5 Hours) in London
Some tips for your application 🫡
Show Your Passion for Skincare:Make sure to highlight your love for luxury skincare in your application. We want to see that you’re not just applying for a job, but that you genuinely care about the products and the experience you’ll provide to customers.
Tailor Your Application:Don’t just send out the same CV and cover letter everywhere. We appreciate when applicants take the time to tailor their application to our brand and the specific role. Mention how your skills align with our customer-first approach and sales targets.
Be Clear and Concise:When writing your application, keep it clear and to the point. We love a well-structured application that gets straight to the heart of why you’d be a great fit for the Luxury Skincare Advisor role. Avoid fluff and focus on your relevant experience.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Space NK
✨Know Your Skincare Stuff
Make sure you brush up on your knowledge of luxury skincare products. Be prepared to discuss specific brands and their benefits, as well as any recent trends in the industry. This will show your passion and expertise, which is crucial for a Luxury Skincare Advisor.
✨Customer First Mindset
During the interview, emphasise your commitment to delivering a 'customer first' experience. Share examples from your past where you went above and beyond for customers. This will demonstrate that you understand the importance of customer satisfaction in achieving sales targets.
✨Team Player Attitude
Highlight your ability to work as part of a team. Discuss how you’ve collaborated with colleagues in previous roles to create a positive store environment. Remember, they’re looking for someone who embodies the 'We Are One Team' value, so be sure to convey your enthusiasm for teamwork.
✨Be Ready for Role-Play
Prepare for potential role-play scenarios where you might need to conduct a skincare consultation. Practise how you would approach a customer, ask questions, and provide tailored advice. This will help you feel more confident and showcase your skills during the interview.
