At a Glance
- Tasks: Deliver exceptional customer service and expert advice on luxury skincare products.
- Company: Join a leading luxury skincare brand with a vibrant team culture.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Dynamic work environment with a focus on teamwork and inclusivity.
- Why this job: Be a skincare ambassador and make a real difference in customers' lives.
- Qualifications: Passion for luxury skincare and strong communication skills required.
The predicted salary is between 20000 - 25000 £ per year.
Luxury Skincare Advisor's main responsibility is to achieve sales and KPI targets, through a customer first approach. With passion and enthusiasm, they are an ambassador for the brand, specialising in luxury skincare.
They must aim to deliver:
- Our Brand Vision and Mission by living our brand pillars
- A visually inspiring and inviting store environment
- A fully compliant store, adhering to all company processes and policies
Main Responsibilities:
- Delivers a 'customer first' experience exceeding customer expectations
- Delivers unbiased customer advice through exceptional product knowledge
- Work as one team to ensure a 'customer first' experience is delivered consistently
- To provide our customers with expert advice with particular detail and focus on our luxury skincare brands
- To go above & beyond in delivering an exceptional level of service for the luxury skincare shopper
- Build, grow & connect with a loyal customer base, specifically for our luxury skincare brands
KPI's:
- Exceeds sales targets and delivers LFL growth along with ATV, AUS and conversion, with particular focus on our luxury skincare brands
- Responsible for driving growth of these brands with a focus on sales and ATV
- Exceeds the company acquisition target for N.dulge
- Follows all stock handling policies to ensure stock accuracy and minimise stock loss
Communication:
- Communicates clearly and concisely with their store team
- Confidently communicates with external business partners and store visitors
Team:
- Fully embraces the team effort and takes pride in achieving a common goal demonstrating the 'We Are One Team' value
- Open and supportive of other ideas and opinions creating an inclusive, welcoming and approachable store environment
- Passionate about maintaining own up to date product knowledge on luxury skincare, and sharing this knowledge by scheduling training sessions for all team members
Store Operations:
- Understands and adheres to all Company loss prevention practices
Qualities:
- Specific interest and passion for luxury skincare
- Passion for delivering exceptional service
- Confident in one to one skincare consultations
- Ability to deliver a 'customer first' experience
- Ability to understand store targets and KPI's
- Strong communication skills
- Leads by example
- Values honesty and integrity in working relationships
- Embraces change
- Flexibility to meet rapidly changing priorities and deadlines
- Ability to follow direction
- Passionate about beauty
- Ability to use own initiative
Space NK are an equal opportunities employer. All applicants must have the right to live and work in the UK. Please note that only successful candidates will be contacted.
Luxury Skincare Advisor Oxford Street (30 Hours) in London employer: Space NK
At Space NK, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions teamwork and inclusivity. Our Luxury Skincare Advisors enjoy comprehensive training opportunities, enabling personal and professional growth while working in the heart of Oxford Street, a bustling hub for beauty enthusiasts. With a strong focus on delivering outstanding customer experiences, our employees are empowered to excel in their roles, making every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Skincare Advisor Oxford Street (30 Hours) in London
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into the luxury skincare products and the brand's mission. This way, you can show off your passion and knowledge during the chat, making you stand out as a true ambassador.
✨Tip Number 2
Practice your customer-first approach! Think of scenarios where you can demonstrate exceptional service. Role-play with a friend or in front of the mirror to nail those one-to-one skincare consultations and show how you'd exceed customer expectations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at events. Ask them about their experiences and any tips they might have. This not only gives you insider info but also shows your genuine interest in the brand.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on being part of our team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Luxury Skincare Advisor Oxford Street (30 Hours) in London
Some tips for your application 🫡
Show Your Passion for Skincare:When writing your application, let your love for luxury skincare shine through! Share any personal experiences or knowledge you have about the products and how they’ve impacted you or others. We want to see that you’re genuinely excited about this role.
Highlight Customer Service Skills:Make sure to emphasise your customer service experience. Use examples that demonstrate how you've gone above and beyond to exceed customer expectations. Remember, we’re all about that 'customer first' approach, so show us how you embody that in your work!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read, so make sure your key points stand out and are easy to digest.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Space NK
✨Know Your Skincare
Make sure you brush up on your knowledge of luxury skincare products. Be ready to discuss specific brands and their benefits, as well as how they align with the company's vision. This will show your passion and expertise during the interview.
✨Customer First Mindset
Prepare examples of how you've delivered exceptional customer service in the past. Think about situations where you went above and beyond for a customer, as this aligns perfectly with the 'customer first' approach that the company values.
✨Team Player Attitude
Be ready to talk about your experience working in a team environment. Highlight instances where you collaborated with colleagues to achieve common goals, as this role emphasises the importance of teamwork and supporting one another.
✨Sales Savvy
Familiarise yourself with sales targets and KPIs relevant to the role. Prepare to discuss how you have met or exceeded sales goals in previous positions, showcasing your ability to drive growth and contribute to the company's success.
