At a Glance
- Tasks: Deliver exceptional customer service and expert advice on luxury skincare products.
- Company: Join a leading luxury skincare brand with a vibrant team culture.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Dynamic work environment with a focus on teamwork and inclusivity.
- Why this job: Be a skincare ambassador and make a real difference in customers' lives.
- Qualifications: Passion for luxury skincare and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Luxury Skincare Advisor's main responsibility is to achieve sales and KPI targets, through a customer first approach. With passion and enthusiasm, they are an ambassador for the brand, specialising in luxury skincare.
They must aim to deliver:
- Our Brand Vision and Mission by living our brand pillars
- A visually inspiring and inviting store environment
- A fully compliant store, adhering to all company processes and policies
Main Responsibilities
- Delivers a 'customer first' experience exceeding customer expectations
- Delivers unbiased customer advice through exceptional product knowledge
- Work as one team to ensure a 'customer first' experience is delivered consistently
- To provide our customers with expert advice with particular detail and focus on our luxury skincare brands
- To go above & beyond in delivering an exceptional level of service for the luxury skincare shopper
- Build, grow & connect with a loyal customer base, specifically for our luxury skincare brands
KPI's
- Exceeds sales targets and delivers LFL growth along with ATV, AUS and conversion, with particular focus on our luxury skincare brands
- Responsible for driving growth of these brands with a focus on sales and ATV
- Exceeds the company acquisition target for N.dulge
- Follows all stock handling policies to ensure stock accuracy and minimise stock loss
Communication
- Communicates clearly and concisely with their store team
- Confidently communicates with external business partners and store visitors
Team
- Fully embraces the team effort and takes pride in achieving a common goal demonstrating the 'We Are One Team' value
- Open and supportive of other ideas and opinions creating an inclusive, welcoming and approachable store environment
- Passionate about maintaining own up to date product knowledge on luxury skincare, and sharing this knowledge by scheduling training sessions for all team members
Store Operations
- Understands and adheres to all Company loss prevention practices
Qualities
- Specific interest and passion for luxury skincare
- Passion for delivering exceptional service
- Confident in one to one skincare consultations
- Ability to deliver a 'customer first' experience
- Ability to understand store targets and KPI's
- Strong communication skills
- Leads by example
- Values honesty and integrity in working relationships
- Embraces change
- Flexibility to meet rapidly changing priorities and deadlines
- Ability to follow direction
- Passionate about beauty
- Ability to use own initiative
Space NK are an equal opportunities employer. All applicants must have the right to live and work in the UK. Please note that only successful candidates will be contacted.
Luxury Skincare Advisor Hans Crescent (37.5 Hours) in London employer: Space NK
At Space NK, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions teamwork and a customer-first approach. Our Luxury Skincare Advisors enjoy comprehensive training opportunities, fostering personal and professional growth while working in a visually inspiring environment in the heart of Hans Crescent. With a commitment to excellence and a passion for luxury skincare, our team members are empowered to exceed sales targets and build lasting relationships with our loyal clientele.
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Skincare Advisor Hans Crescent (37.5 Hours) in London
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into the luxury skincare products they offer. This way, you can show off your passion and knowledge during your chat, making you stand out as a true ambassador for the brand.
✨Tip Number 2
Practice your customer-first approach! Think of scenarios where you can demonstrate how you'd exceed customer expectations. Role-playing with a friend can help you articulate your thoughts clearly and confidently when it comes to one-on-one skincare consultations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips about the company culture and even lead to referrals, which can be a game-changer in landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the team and ready to embrace the 'We Are One Team' value from the get-go.
We think you need these skills to ace Luxury Skincare Advisor Hans Crescent (37.5 Hours) in London
Some tips for your application 🫡
Show Your Passion for Skincare:Make sure to highlight your love for luxury skincare in your application. We want to see that you’re not just applying for the job, but that you genuinely care about the products and the experience you’ll provide to customers.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that align with our brand vision and mission. We appreciate when candidates show they’ve done their homework.
Emphasise Teamwork:Since we value teamwork, make sure to mention any experiences where you’ve worked collaboratively to achieve goals. We’re looking for someone who can embrace the 'We Are One Team' spirit and contribute positively to our store environment.
Apply Through Our Website:For the best chance of success, apply directly through our website. This way, your application will go straight to us, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Space NK
✨Know Your Skincare Stuff
Make sure you brush up on your knowledge of luxury skincare products. Be ready to discuss specific brands and their benefits, as well as any recent trends in the industry. This will show your passion and expertise, which is crucial for a Luxury Skincare Advisor.
✨Customer First Mindset
Prepare examples of how you've delivered exceptional customer service in the past. Think about times when you went above and beyond to meet a customer's needs. This aligns perfectly with the 'customer first' approach that the company values.
✨Team Player Attitude
Be ready to talk about your experience working in a team. Highlight how you’ve contributed to achieving common goals and supported your colleagues. The company emphasises teamwork, so showing that you can collaborate effectively will be a big plus.
✨Show Your Enthusiasm
Let your passion for luxury skincare shine through during the interview. Share why you love the industry and what excites you about the role. A genuine enthusiasm can set you apart from other candidates and demonstrate that you’re a great fit for the brand.
