At a Glance
- Tasks: Lead a high-performing team to deliver exceptional customer experiences and drive sales.
- Company: Join Space NK, a vibrant beauty retailer with a focus on growth and teamwork.
- Benefits: Enjoy competitive pay, generous time off, and up to 50% discount on products.
- Other info: Great opportunities for personal development and a supportive workplace culture.
- Why this job: Be a role model in a dynamic environment while making a real impact on customer satisfaction.
- Qualifications: Strong leadership, communication skills, and a passion for retail are essential.
The predicted salary is between 30000 - 40000 £ per year.
The Keyholder's main responsibility is to assist the management team to maximise sales and profitability whilst supporting and retaining a high performing team.
About you
- Able to deliver a "customer first" experience, demonstrating the leadership to coach and motivate their team
- Able to understand and analyse commercial reports to drive business opportunities
- Able to identify key performance behaviours and competencies within the team
- Strong prioritising, organisational and communication skills
- Values honesty and integrity in working relationships
- Able to manage change
- Flexible to meet rapidly changing priorities and deadlines
- Solution minded, uses initiative to positively solve problems
Role Responsibilities
- Delivering a "customer first" experience exceeding customer expectations and supporting their team to ensure this experience is delivered consistently
- Supporting the team with product training and knowledge to deliver unbiased customer advice
- Exceeding sales targets and the company acquisition target for N.dulge
- Supporting stock file accuracy - adhering to all stock handling policies to ensure stock accuracy and minimise stock loss
- Ensuring team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement
- Communicating clearly and concisely with all internal and external business partners to drive business opportunities
- Confidently analysing business reports to review weekly, monthly and yearly performance
- Creating an inclusive, welcoming and approachable environment for employees to thrive in
- Observing and communicating any performance related feedback in a timely manner to management team
- Leading, motivating and inspiring the team - be a role model!
- Ensuring the store is maintained in line with Company policy and procedure
Benefits
- A competitive salary, reviewed annually
- Generous time off, up to 25 days annually
- Access to an employee discount at Space NK of up to 50% off products, brand dependent
- A range of health & wellness benefits, with support for physical, mental & financial wellbeing
- Access to training and development opportunities from our education team and brand partners to support your growth and development
- Access to additional third-party discounts across shopping, health, lifestyle and wellbeing
- Refer a friend's bonus scheme
Space NK are an equal opportunities employer. All applicants must have the right to live and work in the UK. Only successful candidates will be contacted.
Keyholder Westbourne Grove (22.5 Hours) in London employer: Space NK
At Space NK, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises customer experience and team development. Our Keyholder role at Westbourne Grove not only provides competitive salaries and generous time off but also fosters an inclusive environment where employees can thrive through continuous training and wellness support. Join us to be part of a dynamic team that values integrity, innovation, and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Keyholder Westbourne Grove (22.5 Hours) in London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and what values they promote. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering a 'customer first' experience, think of examples from your past where you've gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Brush up on your analytical skills. The job requires understanding commercial reports, so be prepared to discuss how you've used data to drive business decisions in previous roles. It’ll show you’re solution-minded and ready to tackle challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Space NK team. Let’s get you that Keyholder position!
We think you need these skills to ace Keyholder Westbourne Grove (22.5 Hours) in London
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your experience in delivering a 'customer first' approach. We want to see how you've gone above and beyond to exceed customer expectations in your previous roles.
Demonstrate Leadership Skills:Share examples of how you've motivated and coached your team in the past. We love seeing candidates who can inspire others and create a positive work environment.
Be Data Savvy:Since analysing commercial reports is key, mention any experience you have with data analysis. Show us how you've used insights to drive business opportunities and improve performance.
Keep It Clear and Concise:When writing your application, make sure your communication is clear and to the point. We appreciate straightforwardness, so avoid jargon and keep it simple. Don't forget to apply through our website!
How to prepare for a job interview at Space NK
✨Know Your Customer First Approach
Make sure you can articulate how you would deliver a 'customer first' experience. Think of examples from your past where you've gone above and beyond for customers, and be ready to share these stories during the interview.
✨Get Comfortable with Numbers
Since analysing commercial reports is key, brush up on your numerical skills. Be prepared to discuss how you've used data in previous roles to drive sales or improve team performance. It’s all about showing you can turn numbers into actionable insights!
✨Showcase Your Leadership Skills
Think about times when you've motivated or coached a team. Prepare specific examples that highlight your ability to lead and inspire others, as this role requires you to be a role model for your team.
✨Embrace Change and Flexibility
Be ready to discuss how you've managed change in previous roles. Companies value candidates who can adapt quickly, so share instances where you've successfully navigated shifting priorities or deadlines.
