At a Glance
- Tasks: Lead a high-performing team to deliver exceptional customer experiences and drive sales.
- Company: Join Space NK, a vibrant beauty retailer with a focus on growth and teamwork.
- Benefits: Enjoy competitive pay, generous time off, and up to 50% discount on products.
- Other info: Great opportunities for personal development and a supportive workplace culture.
- Why this job: Be a role model in a dynamic environment while making a real impact on customer satisfaction.
- Qualifications: Strong leadership skills, customer-focused mindset, and ability to analyse performance metrics.
The predicted salary is between 30000 - 40000 £ per year.
The Keyholder's main responsibility is to assist the management team to maximise sales and profitability whilst supporting and retaining a high performing team.
About you
- Able to deliver a "customer first" experience, demonstrating the leadership to coach and motivate their team
- Able to understand and analyse commercial reports to drive business opportunities
- Able to identify key performance behaviours and competencies within the team
- Strong prioritising, organisational and communication skills
- Values honesty and integrity in working relationships
- Able to manage change
- Flexible to meet rapidly changing priorities and deadlines
- Solution minded, uses initiative to positively solve problems
Role Responsibilities
- Delivering a "customer first" experience exceeding customer expectations and supporting their team to ensure this experience is delivered consistently
- Supporting the team with product training and knowledge to deliver unbiased customer advice
- Exceeding sales targets and the company acquisition target for N.dulge
- Supporting stock file accuracy - adhering to all stock handling policies to ensure stock accuracy and minimise stock loss
- Ensuring team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement
- Communicating clearly and concisely with all internal and external business partners to drive business opportunities
- Confidently analysing business reports to review weekly, monthly and yearly performance
- Creating an inclusive, welcoming and approachable environment for employees to thrive in
- Observing and communicating any performance related feedback in a timely manner to management team
- Leading, motivating and inspiring the team - be a role model!
- Ensuring the store is maintained in line with Company policy and procedure
Benefits
- A competitive salary, reviewed annually
- Generous time off, up to 25 days annually
- Access to an employee discount at Space NK of up to 50% off products, brand dependent
- A range of health & wellness benefits, with support for physical, mental & financial wellbeing
- Access to training and development opportunities from our education team and brand partners to support your growth and development
- Access to additional third-party discounts across shopping, health, lifestyle and wellbeing
- Refer a friend's bonus scheme
Space NK are an equal opportunities employer. All applicants must have the right to live and work in the UK. Only successful candidates will be contacted.
Keyholder Oxford St (37.5 hours) in London employer: Space NK
At Space NK, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee growth and wellbeing. As a Keyholder on Oxford Street, you'll enjoy competitive salaries, generous time off, and extensive training opportunities, all while working in a supportive environment that values integrity and teamwork. Join us to be part of a dynamic team that is committed to delivering outstanding customer experiences and driving business success.
StudySmarter Expert Advice🤫
We think this is how you could land Keyholder Oxford St (37.5 hours) in London
✨Tip Number 1
Get to know the company inside out! Research Space NK, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering a 'customer first' experience, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories!
✨Tip Number 3
Show off your leadership potential! Even if you haven't been in a formal leadership role, think about times you've motivated or coached others. Highlight these experiences to demonstrate your ability to inspire a team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Space NK family!
We think you need these skills to ace Keyholder Oxford St (37.5 hours) in London
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your experience in delivering a 'customer first' approach. We want to see how you've gone above and beyond to exceed customer expectations in your previous roles.
Demonstrate Leadership Skills:Share examples of how you've motivated and coached your team in the past. We love seeing candidates who can inspire others and create a positive work environment.
Be Data Savvy:Don’t forget to mention your ability to analyse commercial reports. We’re looking for someone who can use data to drive business opportunities, so show us how you’ve done this before!
Keep It Clear and Concise:When writing your application, make sure your communication is clear and to the point. We appreciate straightforwardness, so avoid fluff and get straight to what makes you a great fit for the role.
How to prepare for a job interview at Space NK
✨Know Your Customer First Approach
Make sure you can articulate how you prioritise customer experience. Think of specific examples where you've gone above and beyond for customers, and be ready to discuss how you would instil this mindset in your team.
✨Get Comfortable with Numbers
Brush up on your ability to analyse commercial reports. Be prepared to discuss how you've used data to drive sales or improve performance in the past. This will show that you understand the business side of things.
✨Showcase Your Leadership Skills
Think about times when you've motivated or coached a team. Prepare to share these stories, focusing on how you led by example and created an inclusive environment. This is key for the Keyholder role!
✨Be Ready for Change
Flexibility is crucial in retail. Have examples ready that demonstrate how you've successfully managed change or adapted to new priorities. This will highlight your solution-minded approach and initiative.
