Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first-line technical support and troubleshoot IT issues for users.
- Company: Join a dynamic team at a leading technology support company.
- Benefits: Flexible working hours, travel opportunities, and a supportive work environment.
- Other info: Great opportunity for growth in a fast-paced tech environment.
- Why this job: Kickstart your IT career while helping others solve tech problems.
- Qualifications: Customer service skills and a passion for technology are essential.
The predicted salary is between 25000 - 32000 £ per year.
We are seeking a motivated and customer‑focused Technical Helpdesk Analyst to join our Technology Support team based in our West London Distribution Centre. This role provides first‑line technical support to end users across end user computer, applications, and network services. This is an excellent opportunity for someone at an early stage of their IT career who is passionate about technology, problem solving and delivering outstanding customer service.
As part of our continued growth, the role will also involve occasional travel to support the expansion and upgrade of our store estate. This may include overnight stays, ranging from one night to several days depending on project requirements. Flexibility and willingness to travel are advantageous.
Key Responsibilities- Act as the first point of contact for IT support queries via phone, email, and ticketing systems
- Diagnose, troubleshoot, and resolve issues relating to:
- End user computing (Windows devices, laptops, desktops, printers, peripherals)
- Point of Sale (POS) hardware
- Core business applications and Microsoft 365
- Basic network connectivity issues (LAN, Wi‑Fi)
- Strong customer service mindset with excellent verbal and written communication skills
- Logical problem‑solving ability and attention to detail
- Basic understanding of IT support environments
- Basic understanding of IT security practices
- Ability to work independently as well as part of a team
- Willingness to work a rotating 5-in-7 schedule, including weekends
- End user computing support (Windows OS, user profiles, hardware troubleshooting)
- Application support (Microsoft 365, email, collaboration tools)
- Basic networking knowledge (IP addressing, connectivity, Wi‑Fi troubleshooting)
- Previous experience in a help desk, IT support or customer‑facing environment.
- Entry‑level technical qualifications such as CompTIA A+, Microsoft Fundamentals certifications (MS 900, AZ 900) or ITIL Foundation or general ITIL awareness.
Space NK are an equal opportunities employer. All applicants must have the right to live and work in the UK.
Helpdesk Analyst in London employer: Space NK
Contact Detail:
Space NK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Analyst in London
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of Windows OS, Microsoft 365, and basic networking. We want to see you confidently troubleshoot issues during interviews.
✨Tip Number 2
Practice your customer service skills! Role-play common helpdesk scenarios with a friend. We need to know you can communicate clearly and keep users informed while solving their problems.
✨Tip Number 3
Be ready to show your flexibility! Since the role involves occasional travel, we recommend being open about your availability. Highlight any past experiences that demonstrate your adaptability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at Space NK.
We think you need these skills to ace Helpdesk Analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any relevant IT experience. We want to see how you can bring your unique flair to the Helpdesk Analyst role!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for technology and problem-solving, and let us know why you're excited about joining our team in West London.
Show Off Your Communication Skills: Since this role involves a lot of interaction with users, make sure your written application reflects your excellent communication skills. Clear and concise language goes a long way!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Space NK
✨Know Your Tech Basics
Brush up on your knowledge of Windows OS, Microsoft 365, and basic networking concepts. Being able to discuss these topics confidently will show that you have a solid foundation for the Helpdesk Analyst role.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you resolved issues and communicated effectively with users, as this is crucial for the role.
✨Practice Problem-Solving Scenarios
Think through common technical issues you might face in this role and how you would approach solving them. Practising these scenarios can help you articulate your thought process during the interview.
✨Be Ready to Discuss Flexibility
Since the job involves occasional travel and a rotating schedule, be prepared to discuss your availability and willingness to adapt. Showing that you're flexible and ready to support the team will make a great impression.