At a Glance
- Tasks: Inspire customers with your fragrance expertise and drive sales in a vibrant beauty environment.
- Company: Join Space NK, a leading destination for innovative beauty brands and community engagement.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth in the beauty industry.
- Other info: Dynamic team culture with opportunities for training and development.
- Why this job: Be a fragrance ambassador and make a real impact on customers' beauty journeys.
- Qualifications: Passion for fragrance, strong customer service skills, and a results-driven mindset.
The predicted salary is between 22000 - 26000 £ per year.
If you love beauty, you're in the right place. As the ultimate curator of over 100 of the most in‑demand, highly innovative and boundary‑pushing beauty brands, we are the go‑to destination for worldwide beauty discovery. Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.
The Fragrance Specialist's primary responsibility is to drive sales and achieve KPIs through a customer‑first approach. Acting as a brand ambassador, they specialise in fragrance, sharing their passion, enthusiasm and product knowledge to inspire both customers and teammates.
Key Deliverables- Uphold our Brand Vision and Mission by living the brand pillars.
- Create a visually inspiring and inviting store environment.
- Ensure full compliance with company processes and policies.
- Customer First
- Deliver an exceptional 'customer first' experience, exceeding expectations.
- Provide unbiased, expert advice with a focus on fragrance brands.
- Build strong connections with customers, fostering loyalty to fragrance brands.
- Go above and beyond to deliver outstanding service to fragrance shoppers.
- Work collaboratively with the team to ensure a consistent customer‑first approach.
- Sales and KPIs
- Drive sales, ATV, AUS, and conversion, exceeding targets for fragrance brands.
- Focus on growing fragrance sales and achieving LFL growth.
- Achieve the company's N. Dulge acquisition targets.
- Follow stock handling policies to maintain accuracy and minimise loss.
- Communication
- Communicate clearly and effectively with the store team.
- Confidently liaise with external business partners and store visitors.
- Team Support
- Embrace teamwork, contributing to shared goals and creating an inclusive store environment.
- Share updated product knowledge by organising and leading fragrance training sessions.
- Store Operations
- Adhere to all company policies, including loss prevention practices.
- Deep passion and enthusiasm for fragrance, with a desire to inspire others.
- Strong customer service orientation with confidence in one‑to‑one consultations.
- Results‑driven with a clear understanding of KPIs and store targets.
- Exceptional communication and interpersonal skills.
- Proactive, flexible, and able to adapt to changing priorities.
- Integrity, honesty and a commitment to fostering positive working relationships.
- Embraces innovation and change.
- Self‑motivated and able to work independently.
The role may require working evenings and weekends where event management falls at this time. All applicants must have the right to live and work in the UK. Space NK is an equal opportunities employer.
Fragrance Specialist Oxford Street (37.5 hours) in London employer: Space NK
At Space NK, we pride ourselves on being a vibrant and inclusive workplace where beauty enthusiasts can thrive. Our commitment to employee growth is reflected in our comprehensive training programmes and opportunities for advancement within the company. Located on Oxford Street, our Fragrance Specialist role offers a dynamic environment that encourages creativity and collaboration, making it an ideal place for those passionate about beauty to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Fragrance Specialist Oxford Street (37.5 hours) in London
✨Tip Number 1
Get to know the brand inside out! Dive into Space NK's fragrance offerings and understand what makes each one unique. This knowledge will help you connect with customers and show your passion during interviews.
✨Tip Number 2
Practice your customer-first approach! Role-play scenarios with friends or family where you provide expert advice on fragrances. This will boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Network like a pro! Attend beauty events or workshops to meet industry professionals. Building connections can lead to job opportunities and insider tips that could give you an edge in your application.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining the Space NK team right from the start!
We think you need these skills to ace Fragrance Specialist Oxford Street (37.5 hours) in London
Some tips for your application 🫡
Show Your Passion for Fragrance:When writing your application, let your love for fragrance shine through! Share personal experiences or stories that highlight your enthusiasm and knowledge about different scents. This will help us see how you can inspire our customers.
Customer-First Mindset:Make sure to emphasise your customer service skills in your application. We want to know how you’ve gone above and beyond for customers in the past. Use examples that demonstrate your ability to create memorable experiences and build loyalty.
Highlight Teamwork Skills:Since we value collaboration, mention any experiences where you’ve worked as part of a team. Talk about how you contributed to shared goals and supported your teammates, especially in a retail environment. This shows us you’re a great fit for our inclusive culture.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do, so get started today!
How to prepare for a job interview at Space NK
✨Know Your Fragrance Stuff
Make sure you brush up on your fragrance knowledge before the interview. Familiarise yourself with popular brands, scent families, and current trends in the beauty industry. This will not only show your passion but also help you answer questions confidently.
✨Customer First Mindset
Since the role is all about delivering a 'customer first' experience, think of examples from your past where you've gone above and beyond for a customer. Be ready to share these stories during the interview to demonstrate your commitment to exceptional service.
✨Show Your Team Spirit
Space NK values teamwork, so be prepared to discuss how you've collaborated with others in previous roles. Highlight any experiences where you contributed to team goals or helped create an inclusive environment, as this will resonate well with the interviewers.
✨Be Results-Driven
Understand the importance of KPIs and sales targets in this role. Come equipped with examples of how you've met or exceeded targets in the past. This will show that you're not just passionate about fragrance, but also serious about driving sales and achieving results.
