At a Glance
- Tasks: Drive sales and inspire customers with your passion for fragrance.
- Company: Join Space NK, a leading beauty destination with a vibrant community.
- Benefits: Enjoy competitive pay, flexible hours, and a supportive team environment.
- Other info: Dynamic role with opportunities for growth and learning in the beauty industry.
- Why this job: Be a fragrance ambassador and help customers discover their perfect scent.
- Qualifications: Passion for fragrance and strong customer service skills required.
The predicted salary is between 22000 - 28000 £ per year.
If you love beauty, you’re in the right place. As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery. Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.
The Fragrance Specialist’s primary responsibility is to drive sales and achieve KPIs through a customer-first approach. Acting as a brand ambassador, they specialize in fragrance, sharing their passion, enthusiasm, and product knowledge to inspire both customers and teammates.
Key Deliverables- Uphold our Brand Vision and Mission by living the brand pillars.
- Create a visually inspiring and inviting store environment.
- Ensure full compliance with company processes and policies.
Customer First
- Deliver an exceptional ‘customer first’ experience, exceeding expectations.
- Provide unbiased, expert advice with a focus on fragrance brands.
- Build strong connections with customers, fostering loyalty to fragrance brands.
- Go above and beyond to deliver outstanding service to fragrance shoppers.
- Work collaboratively with the team to ensure a consistent customer-first approach.
Sales and KPIs
- Drive sales, ATV, AUS, and conversion, exceeding targets for fragrance brands.
- Focus on growing fragrance sales and achieving LFL growth.
- Achieve the company’s N. Dulge acquisition targets.
- Follow stock handling policies to maintain accuracy and minimize loss.
Communication
- Communicate clearly and effectively with the store team.
- Confidently liaise with external business partners and store visitors.
Team Support
- Embrace teamwork, contributing to shared goals and creating an inclusive store environment.
- Share updated product knowledge by organizing and leading fragrance training sessions.
Store Operations
- Adhere to all company policies, including loss prevention practices.
- Deep passion and enthusiasm for fragrance, with a desire to inspire others.
- Strong customer service orientation with confidence in one-to-one consultations.
- Results-driven with a clear understanding of KPIs and store targets.
- Exceptional communication and interpersonal skills.
- Proactive, flexible, and able to adapt to changing priorities.
- Integrity, honesty, and a commitment to fostering positive working relationships.
- Embraces innovation and change.
- Self-motivated and able to work independently.
The role will be required to work evenings and weekends where event management falls at this time.
Fragrance Specialist - Oxford St (37.5 hours) in London employer: Space NK
Space NK is an excellent employer for those seeking a vibrant and rewarding career in the beauty industry. With a focus on teamwork and inclusivity, employees enjoy a supportive work culture that fosters personal growth and development. Located in Manchester, the company offers competitive salaries, generous annual leave, and an impressive employee discount, making it an attractive place for passionate beauty enthusiasts to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Fragrance Specialist - Oxford St (37.5 hours) in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Space NK, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Space NK!
We think you need these skills to ace Fragrance Specialist - Oxford St (37.5 hours) in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Space NK, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Space NK and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Space NK that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Space NK
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
