At a Glance
- Tasks: Curate stunning visual displays for top beauty brands and enhance customer experiences.
- Company: Join Space NK, a leading destination for innovative beauty discovery.
- Benefits: Flexible hours, travel opportunities, and a vibrant team culture.
- Other info: Dynamic role with opportunities for growth and collaboration across the UK.
- Why this job: Be part of a creative team that shapes the beauty retail landscape.
- Qualifications: Retail and visual merchandising experience preferred; passion for beauty is a must!
If you love beauty, you’re in the right place.
As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery.
Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.
Field Visual Merchandiser
ROLE OVERVIEW
The Space NK Visual Merchandising team is seeking a Field Visual Merchandiser to support the delivery of exceptional visual standards across the retail estate. This store-based role is responsible for planning and executing brand-aligned visual merchandising, ensuring a consistent and premium customer experience in line with Space NK’s luxury positioning. Working closely with Retail Teams, the Field Visual Merchandiser will provide in-store support, training, and guidance, while acting as a key link between stores and the wider VM and support teams to maintain brand standards and communicate feedback effectively. The role will also involve supporting new store openings and refits on a rotational basis.
KEY ACCOUNTABILITIES
Visual Merchandising
• Act as the primary Visual Merchandising contact for stores within your region, building trusted relationships with Retail and Store teams.
• Supporting the VM team to communicate & cascade information to stores through visual merchandising packs and guidelines. Ensure the consistency of presentation and visual direction is maintained all stores.
• Attend regular virtual meetings with the VM Manager, VM Coordinator, and wider Visual Merchandising team to review priorities, projects, and business updates.
• Work closely with the VM Manager & VM Coordinators to ensure consistent execution of business priorities from a store-level.
• Partnering with the Retail & stores teams to follow company guidelines, ensuring all VM initiatives and styling direction is applied to the highest possible standard.
• Proactively manage & plan store visits.
• Provide timely and constructive feedback following store visits, ensuring actions and opportunities are clearly communicated and followed through.
• Commercially minded, with a strong understanding of wider business objectives and the ability to make decisions that support sales performance and enhance customer experience.
Store Refit/New Store Openings
• Attend and assist on new store set-ups, based on the needs of the business.
• Assist with pre-new store preparation, such as new orders and printing shelf layout and guidelines.
• Work collaboratively within a team in a fast-paced environment.
• Support visual installations during store openings, such as brand shelf layouts, dressing fixtures, and areas of the store.
• Lead and support visual installations, including brand adjacencies, category layouts, fixture dressing, signage placement, and merchandising execution
• Work collaboratively with the store team to ensure VM standards are delivered efficiently and to company guidelines.
• Confidently share feedback & report in-store issues/challenges to the wider VM team within a timely manner to continually evolve best practices.
Stores
• Conduct regular store visits, proactively planning schedules based on business priorities, opportunities, and store performance.
• Coach, inspire, and develop store teams to confidently deliver and maintain visual merchandising standards in line with brand expectations.
• Deliver engaging in-store training for both new and existing team members, building visual merchandising knowledge, confidence, and capability.
• Work in partnership with Retail Area Managers and Store Managers to ensure visual merchandising principles are clearly understood and consistently applied.
• Confidently communicate and reiterating recent updates within the VM to store teams, such as guidelines & initiative updates.
• Support and advise store teams on brand adjacencies, category placements within the store layout, when requested.
• Consistently provide ongoing feedback, guidance, and practical support to store teams, empowering them to take ownership of visual standards.
• Balance creativity with commercial objectives, to ensure key product stories are highlighted & visual decisions support both brand elevation and drive sales performance.
Additional Responsibilities
• On occasion attend the Capper St office for touch-base meetings with VM Coordinator, VM Manager & wider VM team.
• Manage workload effectively while travelling and working independently across multiple locations.
• Provide additional support to the Retail teams to deliver in store visual standards across the portfolio.
• Actively support the VM team with updating store guidelines.
• Maintain accurate store information and visual communication resources.
• Contribute to ad hoc projects and initiatives that support the wider Visual Merchandising and Retail teams.
SPECIFICATIONS AND REQUIREMENTS
• 1-2 years of retail field experience
• 1-2 years of visual merchandising experience, within cosmetics is desirable.
• Willingness to travel across the UK and Ireland, working varying hours. (Possible overnight stays and late nights to meet the needs of the business).
• Flexible to work on off-site locations for store-set ups, carrying out physical work and support with occasional event set-ups.
• Strong organisational skills and ability to handle multiple projects simultaneously.
• Passionate about Visual Merchandising, retail trends, and creating exceptional customer experiences.
• Highly adaptable and comfortable working in a fast-paced, evolving retail environment.
• Collaborative team player with a positive, solutions-focused mindset.
• Detail-oriented with a strong sense of creativity and commercial awareness.
• Excellent communication and collaborative skills required for liaising with the Visual Merchandising team, Retail & store teams, and our customers.
• The ability to build professional working relationships.
• Working knowledge in MS Word, Excel and PowerPoint is essential.
You must be able to demonstrate the right to work in the UK to apply for this position.
Space NK are an equal opportunities employer.
Please note that only successful candidates will be contacted.
All applicants must have the right to live and work in the UK.
If you want to find out more about us, what it is like to work for us, all about our benefits, and our pledges on Diversity, Inclusion and Belonging, please visit our website.
Space NK are an equal opportunities employer.
How We Will Use Your Information
We will use the information you provide to us with your job application to help us process your application for the specific job you have applied for. If you apply speculatively, we will process your application for the job/relevant business area that you detail within your email.
Please note that our current system does not use an automated filtering system.
All applications made via the website, through a third-party website or in-store will be kept on file for a period of 12 months.
This information will be retained and used to assess your suitability to similar positions that may arise in the future, or if the initial vacancy becomes live again during the 12-month period. If you would prefer us to not hold your information on file/ you wish to be ‘forgotten’ if you are not offered a position with Space NK, please email your ‘right to be forgotten’ to our recruitment email address with RIGHT TO BE FORGOTTEN as the title of the email. We will always inform you when we have deleted your application details, otherwise we will treat your application as consent to us holding this information.
Field Visual Merchandiser in London employer: Space NK
Space NK is an exceptional employer that fosters a dynamic and inclusive work culture, where creativity and collaboration thrive. With a strong focus on employee growth, we offer numerous opportunities for professional development and advancement within the fast-paced retail environment. Located in a vibrant area, our team enjoys a supportive atmosphere that values innovation and rewards hard work, making it a truly rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Field Visual Merchandiser in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Space NK, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Space NK!
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Space NK, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Space NK and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Space NK that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Space NK
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
