At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences and drive sales.
- Company: Join a dynamic retail brand known for its inclusive culture.
- Benefits: Enjoy competitive pay, generous time off, and up to 50% employee discount.
- Other info: Great training opportunities and a supportive work environment.
- Why this job: Be a role model and inspire your team while growing your career.
- Qualifications: Strong leadership, communication skills, and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
The Keyholder's main responsibility is to assist the management team to maximise sales and profitability whilst supporting and retaining a high performing team.
About you
- Able to deliver a "customer first" experience, demonstrating the leadership to coach and motivate their team
- Able to understand and analyse commercial reports to drive business opportunities
- Able to identify key performance behaviours and competencies within the team
- Strong prioritising, organisational and communication skills
- Values honesty and integrity in working relationships
- Able to manage change
- Flexible to meet rapidly changing priorities and deadlines
- Solution minded, uses initiative to positively solve problems
Role Responsibilities
- Delivering a "customer first" experience exceeding customer expectations and supporting their team to ensure this experience is delivered consistently
- Supporting the team with product training and knowledge to deliver unbiased customer advice
- Exceeding sales targets and the company acquisition target for N.dulge
- Supporting stock file accuracy - adhering to all stock handling policies to ensure stock accuracy and minimise stock loss
- Ensuring team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement
- Communicating clearly and concisely with all internal and external business partners to drive business opportunities
- Confidently analysing business reports to review weekly, monthly and yearly performance
- Creating an inclusive, welcoming and approachable environment for employees to thrive in
- Observing and communicating any performance related feedback in a timely manner to management team
- Leading, motivating and inspiring the team - be a role model!
- Ensuring the store is maintained in line with Company policy and procedure
Benefits
- A competitive salary, reviewed annually
- Generous time off, up to 25 days annually
- Access to an employee discount at Space NK of up to 50% off products, brand dependent
- A range of health & wellness benefits, with support for physical, mental & financial wellbeing
- Access to training and development opportunities from our education team and brand partners to support your growth and development
- Access to additional third-party discounts across shopping, health, lifestyle and wellbeing
- Refer a friend's bonus scheme
Space NK are an equal opportunities employer. All applicants must have the right to live and work in the UK. Only successful candidates will be contacted.
Keyholder Westbourne Grove (22.5 Hours) employer: Space NK
At Space NK, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee growth and wellbeing. As a Keyholder at our Westbourne Grove location, you will enjoy competitive salaries, generous time off, and access to extensive training opportunities, all while working in an inclusive environment that values integrity and teamwork. Join us to be part of a dynamic team that is dedicated to delivering outstanding customer experiences and driving business success.
StudySmarter Expert Advice🤫
We think this is how you could land Keyholder Westbourne Grove (22.5 Hours)
✨Tip Number 1
Get to know the company inside out! Research Space NK, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering a 'customer first' experience, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories!
✨Tip Number 3
Show off your leadership potential! Even if you haven't been in a formal leadership role, think about times you've motivated or supported your team. Highlight these experiences to demonstrate your ability to inspire others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the Space NK family. Good luck!
We think you need these skills to ace Keyholder Westbourne Grove (22.5 Hours)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your skills match the Keyholder role. Use keywords from the job description to show we’re on the same page!
Showcase Your Customer Focus:Since delivering a 'customer first' experience is key, share specific examples of how you've gone above and beyond for customers in previous roles. We love seeing that passion!
Highlight Leadership Skills:As a Keyholder, you’ll be leading a team. Mention any experiences where you’ve motivated or coached others. We want to see your leadership shine through!
Keep It Clear and Concise:When writing your application, be clear and to the point. Avoid jargon and make it easy for us to see why you’d be a great fit. Remember, first impressions count!
How to prepare for a job interview at Space NK
✨Know Your Customer First Approach
Make sure you can articulate what a 'customer first' experience means to you. Think of examples where you've gone above and beyond for customers, and be ready to share how you would instil this mindset in your team.
✨Get Comfortable with Numbers
Brush up on your ability to analyse commercial reports. Be prepared to discuss how you've used data to drive sales or improve performance in previous roles. This will show that you understand the business side of things.
✨Showcase Your Leadership Skills
Think of specific instances where you've motivated or coached a team. Highlight your leadership style and how you create an inclusive environment. This is key for the Keyholder role, so have those stories ready!
✨Be Solution Minded
Prepare to discuss challenges you've faced and how you solved them. Employers love candidates who can think on their feet and come up with practical solutions, especially in a fast-paced retail environment.
