At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences and drive sales.
- Company: Join Space NK, the ultimate destination for innovative beauty brands.
- Benefits: Enjoy competitive salary, generous time off, and up to 50% employee discount.
- Other info: Access training opportunities and enjoy a supportive, inclusive work environment.
- Why this job: Be part of a vibrant community and make a real impact in beauty discovery.
- Qualifications: Strong leadership, communication skills, and a passion for customer service.
The predicted salary is between 24000 - 30000 € per year.
If you love beauty, you’re in the right place. As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery. Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.
Keyholder Overview
The Keyholder’s main responsibility is to assist the management team to maximise sales and profitability whilst supporting and retaining a high performing team.
About You
- Able to deliver a ‘customer first’ experience, demonstrating the leadership to coach and motivate their team
- Able to understand and analyse commercial reports to drive business opportunities
- Able to identify key performance behaviours and competencies within the team
- Strong prioritising, organisational and communication skills
- Values honesty and integrity in working relationships
- Able to manage change
- Flexible to meet rapidly changing priorities and deadlines
- Solution minded, uses initiative to positively solve problems
Role Responsibilities
- Delivering a ‘customer first’ experience exceeding customer expectations and supporting their team to ensure this experience is delivered consistently
- Supporting the team with product training and knowledge to deliver unbiased customer advice
- Exceeding sales targets and the company acquisition target for N.dulge
- Supporting stock file accuracy – adhering to all stock handling policies to ensure stock accuracy and minimise stock loss
- Ensuring team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement
- Communicating clearly and concisely with all internal and external business partners to drive business opportunities
- Confidently analysing business reports to review weekly, monthly and yearly performance
- Creating an inclusive, welcoming and approachable environment for employees to thrive in
- Observing and communicating any performance related feedback in a timely manner to management team
- Leading, motivating and inspiring the team – be a role model!
- Ensuring the store is maintained in line with Company policy and procedure
Our Benefits
- A Competitive salary, reviewed annually
- Generous time off, up to 25 days annually
- Access to an employee discount at Space NK of up to 50% off products, brand dependent
- A range of Health & wellness benefits, with support for physical, mental & financial wellbeing
- Access to training and development opportunities from our education team and brand partners to support your growth and development
- Access to additional third-party discounts across shopping, health, lifestyle and wellbeing
- Refer a friend's bonus scheme.
Space NK are an equal opportunities employer. Please note that only successful candidates will be contacted. All applicants must have the right to live and work in the UK. If you want to find out more about us, what it is like to work for us, all about our benefits, and our pledges on Diversity, Inclusion and Belonging, please visit our website.
Keyholder Oxford St (FTC - 37.5 hours) employer: Space NK
At Space NK, we pride ourselves on being a leading beauty destination that values our employees as much as our customers. With a strong focus on personal and professional growth, we offer extensive training opportunities, a competitive salary, and generous benefits including up to 50% employee discount on products. Our inclusive work culture fosters collaboration and innovation, making it an exciting place for passionate individuals to thrive in the heart of Oxford Street.
StudySmarter Expert Advice🤫
We think this is how you could land Keyholder Oxford St (FTC - 37.5 hours)
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Space NK's values and culture. This will help you connect with the team and show that you're genuinely interested in being part of their beauty community.
✨Tip Number 2
Practice your customer service skills! Since delivering a ‘customer first’ experience is key, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your chat!
✨Tip Number 3
Show off your leadership potential! Even if you’re not applying for a management role, highlight times when you’ve motivated or supported a team. This will demonstrate that you can inspire others, just like a Keyholder should.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a simple way to stand out and show your enthusiasm for the role.
We think you need these skills to ace Keyholder Oxford St (FTC - 37.5 hours)
Some tips for your application 🫡
Show Your Passion for Beauty:When writing your application, let your love for beauty shine through! Share your experiences with beauty products and brands that inspire you. We want to see how you connect with our mission of helping customers explore and enjoy beauty.
Highlight Your Customer Service Skills:Make sure to emphasise your ability to deliver a ‘customer first’ experience. Use examples from your past roles where you’ve gone above and beyond for customers. We value those who can create memorable experiences!
Be Data Savvy:Since understanding commercial reports is key in this role, don’t shy away from mentioning any experience you have with analysing data. Show us how you’ve used insights to drive sales or improve team performance in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Plus, you’ll find all the info you need about the role and our amazing benefits there!
How to prepare for a job interview at Space NK
✨Know Your Beauty Brands
Before the interview, make sure you’re familiar with the beauty brands that Space NK curates. Research their products, values, and what makes them stand out. This will not only show your passion for beauty but also demonstrate your commitment to delivering a 'customer first' experience.
✨Showcase Your Leadership Skills
Be prepared to discuss your previous experiences in leading and motivating a team. Think of specific examples where you’ve coached others or driven sales. Highlight how you can inspire your future team at Space NK to exceed targets and create an inclusive environment.
✨Understand Commercial Reports
Brush up on your ability to analyse commercial reports. Be ready to talk about how you’ve used data to drive business opportunities in the past. This will show that you can confidently review performance metrics and contribute to maximising sales and profitability.
✨Emphasise Problem-Solving Skills
Prepare to share instances where you’ve faced challenges and how you’ve positively solved them. Space NK values solution-minded individuals, so demonstrating your initiative and flexibility in managing change will set you apart from other candidates.
