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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences and drive sales.
- Company: Join Space NK, a vibrant hub for innovative beauty brands and community engagement.
- Benefits: Enjoy flexible hours, employee discounts, and a supportive work environment.
- Why this job: Be part of a dynamic team that values creativity and customer satisfaction.
- Qualifications: Strong communication skills and a passion for beauty are essential.
- Other info: This role offers a chance to grow in a fast-paced retail environment.
If you love beauty, you\’re in the right place.
As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery.
Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.Keyholder Overview
The Keyholder\’s main responsibility is to assist the management team to maximise sales and profitability whilst supporting and retaining a high performing team.
About you
- Able to deliver a \’customer first\’ experience, demonstrating the leadership to coach and motivate their team
- Able to understand and analyse commercial reports to drive business opportunities
- Able to identify key performance behaviours and competencies within the team
- Strong prioritising, organisational and communication skills
- Values honesty and integrity in working relationships
- Able to manage change
- Flexible to meet rapidly changing priorities and deadlines
- Solution minded, uses initiative to positively solve problems
Role Responsibilities
- Delivering a \’customer first\’ experience exceeding customer expectations and supporting their team to ensure this experience is delivered consistently
- Supporting the team with product training and knowledge to deliver unbiased customer advice
- Exceeding sales targets and the company acquisition target for N.dulge
- Supporting stock file accuracy – adhering to all stock handling policies to ensure stock accuracy and minimise stock loss
- Ensuring team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement
- Communicating clearly and concisely with all internal and external business partners to drive business opportunities
- Confidently analysing business reports to review weekly, monthly and yearly performance
- Creating an inclusive, welcoming and approachable environment for employees to thrive in
- Observing and communicating any performance related feedback in a timely manner to management team
- Leading, motivating and inspiring the team – be a role model!
- Ensuring the store is maintained in line with Company policy and procedure
Space NK are an equal opportunities employer. Please note that only successful candidates will be contacted. All applicants must have the right to live and work in the UK. If you want to find out more about us, what it is like to work for us, all about our benefits, and our pledges on Diversity, Inclusion and Belonging, please visit our website.
How We Will Use Your Information:
We will use the information you provide to us with your job application to help us process your application for the specific job you have applied for. If you apply speculatively, we will process your application for the job/relevant business area that you detail within your email.
Please note that our current system does not use an automated filtering system.
All applications made via the website, through a third-party website or in-store will be kept on file for a period of 12 months.
This information will be retained and used to assess your suitability to similar positions that may arise in the future, or if the initial vacancy becomes live again during the 12-month period. If you would prefer us to not hold your information on file/ you wish to be \’forgotten\’ if you are not offered a position with Space NK, please email your \’right to be forgotten\’ to our recruitment email address with RIGHT TO BE FORGOTTEN as the title of the email. We will always inform you when we have deleted your application details, otherwise we will treat your application as consent to us holding this information. #J-18808-Ljbffr
Keyholder (30 Hours) employer: Space NK
Contact Detail:
Space NK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Keyholder (30 Hours)
✨Tip Number 1
Familiarise yourself with Space NK's brand values and customer service philosophy. Understanding their commitment to a 'customer first' experience will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've motivated and coached teams in the past. Highlighting your ability to inspire others will resonate well with the management team.
✨Tip Number 3
Brush up on your analytical skills, especially regarding commercial reports. Being able to discuss how you've used data to drive sales or improve performance will demonstrate your business acumen.
✨Tip Number 4
Prepare to discuss how you handle change and prioritise tasks in a fast-paced environment. Providing specific examples will show that you're adaptable and solution-minded, which is crucial for this role.
We think you need these skills to ace Keyholder (30 Hours)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the Keyholder's responsibilities and required skills. Tailor your application to highlight how your experience aligns with their expectations.
Showcase Customer Service Skills: Emphasise your ability to deliver a 'customer first' experience in your CV and cover letter. Provide specific examples of how you've exceeded customer expectations in previous roles.
Highlight Leadership Experience: Since the role involves coaching and motivating a team, include any relevant leadership or mentoring experiences. Discuss how you have inspired others and contributed to a positive team environment.
Demonstrate Analytical Skills: Mention your ability to analyse commercial reports and drive business opportunities. Include examples of how you've used data to inform decisions or improve performance in past positions.
How to prepare for a job interview at Space NK
✨Show Your Passion for Beauty
Make sure to express your love for beauty and the brands that Space NK curates. Share personal experiences with beauty products and how they have impacted you, as this will resonate well with the interviewers.
✨Demonstrate Customer-Centric Thinking
Prepare examples of how you've previously delivered exceptional customer service. Highlight situations where you went above and beyond to meet customer needs, as this aligns perfectly with the 'customer first' ethos of Space NK.
✨Be Ready to Discuss Sales Strategies
Familiarise yourself with basic sales metrics and be prepared to discuss how you can contribute to exceeding sales targets. Think about how you can motivate a team to achieve these goals and share any relevant experiences.
✨Exhibit Leadership Qualities
Since the role involves supporting and motivating a team, be ready to talk about your leadership style. Share examples of how you've successfully led a team or project, focusing on your ability to inspire and coach others.
