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- Tasks: Lead a passionate team to deliver exceptional customer experiences and drive sales.
- Company: Join Space NK, the ultimate destination for innovative beauty brands.
- Benefits: Enjoy competitive salary, generous time off, and up to 50% employee discount.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Be part of a vibrant community that celebrates beauty and creativity.
- Qualifications: Strong leadership, communication, and organisational skills required.
The predicted salary is between 25000 - 30000 £ per year.
If you love beauty, you're in the right place. As the ultimate curator of over 100 of the most in‑demand, highly innovative and boundary‑pushing beauty brands, we are the go‑to destination for worldwide beauty discovery. Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.
The Supervisor's main responsibility is to assist the management team to maximise sales and profitability whilst supporting and retaining a high performing team.
About you
- Able to deliver a 'customer first' experience, demonstrating leadership to coach and motivate their team
- Able to understand and analyse commercial reports to drive business opportunities
- Able to identify key performance behaviours and competencies within the team
- Strong communication skills
- Strong prioritising and organisational skills
- Values honesty and integrity in working relationships
- Able to manage change
- Flexible to meet rapidly changing priorities and deadlines
- Able to delegate tasks and follow up effectively to ensure completion
Role Responsibilities
- Supporting the team to ensure a 'customer first' experience is delivered consistently
- Exceeding sales targets and the company acquisition target for N.dulge
- Supporting stock file accuracy – adhering to all stock handling policies to ensure stock accuracy and minimise stock loss
- Ensuring team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement
- Communicating clearly and concisely with all internal and external business partners to drive business opportunities
- Actively identifying innovative opportunities to maximise the business
- Confidently analysing all available business reports to review weekly, monthly and yearly performance
- Supporting the store recruitment process, retaining diverse teams that deliver our 'customer first' experience
- Creating an inclusive, welcoming and approachable environment for employees to thrive in
- Confidently delivering feedback and escalating any performance issues to the Store Manager or Assistant Manager
- Coaching and developing the team to achieve their full potential
- Ensuring the store is maintained in line with Company policies and procedures
Our Benefits
- A competitive salary, reviewed annually
- Generous time off, up to 25 days annually
- Access to an employee discount at Space NK of up to 50% off products, brand dependent
- A range of health
Supervisor (37.5 hours) in Kent employer: Space NK
Contact Detail:
Space NK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor (37.5 hours) in Kent
✨Tip Number 1
Get to know the company inside out! Research Space NK's values, products, and customer experience. This way, when you walk into that interview, you can show off your passion for beauty and how you can contribute to their 'customer first' approach.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your leadership skills and ability to motivate a team, as these are key for the Supervisor role.
✨Tip Number 3
Don’t forget to ask questions during your interview! Show your interest by asking about the team dynamics, sales targets, and how they support employee development. This not only helps you gauge if it’s the right fit but also shows you’re genuinely interested.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to be part of the Space NK community. Let’s get you that Supervisor role!
We think you need these skills to ace Supervisor (37.5 hours) in Kent
Some tips for your application 🫡
Show Your Passion for Beauty: When writing your application, let your love for beauty shine through! Share your experiences with beauty products or brands that inspire you. We want to see how you connect with our mission of helping customers explore and enjoy beauty.
Highlight Your Customer-First Mindset: Make sure to emphasise your commitment to delivering a 'customer first' experience. Use examples from your past roles where you went above and beyond for customers. This is key for us at Space NK, so show us how you can contribute!
Demonstrate Leadership Skills: As a Supervisor, you'll be leading a team, so it's important to showcase your leadership abilities in your application. Talk about times you've coached or motivated others, and how you’ve helped teams achieve their goals. We love seeing strong leaders!
Keep It Clear and Concise: While we appreciate creativity, clarity is crucial in your written application. Make sure your points are easy to understand and directly related to the role. A well-structured application will help us see your potential right away!
How to prepare for a job interview at Space NK
✨Know Your Beauty Brands
Before the interview, take some time to research the beauty brands that Space NK curates. Familiarise yourself with their unique selling points and any recent innovations. This will not only show your passion for beauty but also demonstrate your commitment to understanding the products you'll be working with.
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to lead and motivate your team. Prepare examples from your past experiences where you've successfully coached or developed team members. Highlight how you’ve created a 'customer first' experience in those situations, as this aligns perfectly with the company's values.
✨Understand Sales Metrics
Brush up on key performance indicators like sales targets, average transaction value (ATV), and conversion rates. Be ready to discuss how you’ve used these metrics in previous roles to drive business opportunities. This will show that you can analyse commercial reports effectively and contribute to maximising sales.
✨Prepare for Change
The beauty industry is fast-paced and ever-changing. Think of examples where you've successfully managed change or adapted to new priorities. Discussing your flexibility and ability to delegate tasks will reassure the interviewers that you can handle the dynamic environment at Space NK.